SCAM! Watch out! I had been discussing our boat safari via email with Xaa Safaris since January of 2023 just to arrive in Maun in July of 2023 to find that my deposit had been stolen and no boat was waiting for us. I accepted a quote, completed the paperwork, signed and sent it through as requested, then on the same email string, banking details were provided for me to pay the deposit. Upon phoning them a day prior to the excursion, they said no payment had been received, and this is when it came to light that right after I emailed the signed contract, the correspondence address changed from info@xaasafaris.com to info@xaasafaris.pw. In the same string replying, this was not noticeable, so the money was paid via EFT and the receiving account was emptied - nothing I can do to have the funds returned. I have no proof that Xaa Safari is the culprit. However, considering the timing at which the fake email address became active and the fact that they never tried to follow up on our booking, despite having (via the legitimate email address) received a signed contract with all our personal details, this is either extremely poor customer service, or more likely an inside job.
Dear Mieke, thank you for your review. We are very sorry for this incident. Our hosting company has investigated this incident and could not identify any breach or hacking on our emails. We suggest that you verify on your end if there wasn’t any breach. We commit to assist with any information or assistance required for such investigation. The funds were deposited in what is seems to be a fraudulent account in South Africa. As a Company that has “trust” as one of our core values, we have found this incident worrisome and conducted investigations. We have established new process that are aimed at assisting our clients to detect this type of a breach including trip confirmations using other channels. We would like to offer you a complimentary one day boat cruise on your next trip to Botswana. We aim to give our customer's the best customer service. It was an uncommon instance that was out of our control and we will do better in the future.
