Javier took us on a very informative small group tour of the Guggenheim Museum, imparting extensive knowlege of the art installations, and as a born and bred local he also gave us much insight into the history of/ and life in Bilbao. His bubbly, caring character made the tour additionally enjoyable.
事業者からの返答
Thank you so much for your lovely review! It was a pleasure sharing the Guggenheim Museum with you and telling the stories behind its art and architecture. As a Bilbao local, I’m always happy to introduce visitors to the city’s history and everyday life as well. I’m delighted you enjoyed the small-group experience. Thank you for choosing Explora-Norte!
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Flaire_T
September 20, 2026 · via Viator
Bucket list activity - Guggenheim Bilboa
Informative about the sculptures, the architecture and key pieces of art inside.
The tour was on the long side, nearly 3 hours which was a little too long for us to be standing.
Very friendly tour guide, Jave is the best way to see the museum to get the full experience.
事業者からの返答
Thank you for your thoughtful review! I’m so glad you enjoyed discovering the sculptures, the architecture, and the museum’s key artworks with me. I appreciate your feedback about the tour length—it’s very helpful. Thank you for choosing Explora-Norte, and I hope to welcome you back to Bilbao for another memorable experience!
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cristinagU8304YT
September 6, 2026 · via Tripadvisor
Excellent!
Javier was extremely knowledgeable and I loved his enthusiasm.
事業者からの返答
Thank you so much for your kind words! It was a real pleasure sharing my knowledge and enthusiasm for Bilbao and the Basque Country with you. I’m delighted that you enjoyed the experience and the stories behind the places we visited. Thank you for choosing Explora-Norte, and I hope to welcome you back for another tour soon!
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F825PEstevef
September 5, 2026 · via Tripadvisor
Javi Rocks the Guggenheim
What a wealth of knowledge Javi is. My goodness. Great detail while moving through many points of interest. His energy and spirit are inspiring. Do not miss this tour
事業者からの返答
Thank you so much for your wonderful words! It was a real pleasure sharing the stories, history, and special places of the North with you. Your enthusiasm and energy made the experience even more enjoyable.
We’re delighted that you enjoyed the tour and appreciated the details along the way. From all of us at **Explora-Norte**, thank you for recommending us — we hope to see you again on another adventure! 🌿✨
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williambO8598CN
August 21, 2026 · via Tripadvisor
Guggenheim Tour
There was some initial miscommunication about our starting time and we missed the first 15 minutes of our Guggenheim tour. We were eventually able to contact our guide and meet up with the group. Benim (I am probably misspelling her name), our guide was very friendly, knowledgeable, and enthusiastic. She was even kind enough to stay on after the tour ended and show us the parts we missed.
事業者からの返答
Thank you so much for your wonderful review! We’re delighted that Belen made your Guggenheim Museum Bilbao experience so enjoyable with her knowledge, enthusiasm and kindness. We’re especially happy she could make up for the time you missed. At Explora-Norte, we truly appreciate your kind words and hope to welcome you again in Bilbao!
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Rachael_G
August 20, 2026 · via Viator
A Museum Visit with Context and Stories
I was really grateful for the insight, additional context, and conversations that Gara provided. She was a delight to spend some time with, and I believe I enjoyed the museum more than I would have on my own. I only wish it was longer and we could have seen more! But the ticket gave me additional time to explore the museum solo. Overall an incredible experience well worth the money.
事業者からの返答
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Gara’s knowledge, insights, and conversations made your visit to the Guggenheim Bilbao even more enjoyable. It’s great that you could continue exploring the museum afterwards at your own pace. We truly appreciate your recommendation and hope to welcome you again!
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Joy_L
August 19, 2026 · via Viator
Best Guggenheim tour led by local
Although the building itself is a work of art, it takes some finesse to uncover what lies inside. Javi our guide was a native Basque gentleman who knew EVERYONE by name: he learned our names but also knew staff, street vendors and artists by name. I love me a person who values details. Hearing the subtleties surrounding the permanent collection and seeing things through the lens of someone passionate with an art history background, we discovered another level of appreciation. You will find this worth every penny and something that will fill your memory for a lifetime.
事業者からの返答
Thank you so much for this wonderful and thoughtful review! We’re delighted that Javi’s passion, knowledge and attention to detail gave you a deeper appreciation of the Guggenheim Bilbao and its collection. We’ll be sure to share your kind words with him. It was a pleasure having you with us, and we hope to welcome you back to Bilbao!
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Nathalie_M
August 19, 2026 · via Viator
Very interesting tour. Top-notch guide. Downside: shifted tour schedule and unclear meeting address.
Very enriching experience with a top-notch English-speaking guide who helped us discover the exterior and interior of the museum. We were expecting to have a French-speaking guide, however (my husband did not speak English at all, he did not appreciate the tour to its full value). The 2-hour tour is not enough to see all the works, so you must plan a little extra time to finish the tour. We would have liked to stay longer but the agency shifted our tour originally scheduled for 1:00 PM and moved it to 4:30 PM; however, we had commitments after the 2-hour tour. Furthermore, the meeting point is not clear (the street number does not correspond to the meeting point). You actually have to go to the "information point" located next to the museum.
事業者からの返答
Merci pour votre retour détaillé. Nous sommes désolés pour les désagréments rencontrés, notamment concernant le changement d’horaire, la langue de la visite et le point de rendez-vous. Nous comprenons que cela ait pu affecter votre expérience. Nous prenons vos remarques au sérieux afin d’améliorer la clarté de nos informations et notre communication. Nous espérons malgré tout que vous avez apprécié la découverte du Guggenheim Bilbao.
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Seeitbeforeitsgone
August 14, 2026 · via Tripadvisor
Total scam
This is a scam. We supposedly booked a small group tour in English. We arrived at the meeting point ten minutes early but could not find the guide. When we called/messaged on Whatsapp no one responded until 15 min later, at which point they told us it was our fault and the your had left without us. They would not refund our money.
事業者からの返答
We are sorry you missed the tour, but we must clarify that this was not a scam. During summer and cruise season, our Guggenheim tours depart promptly at the scheduled time, as we operate several tours throughout the day and timings are tight. We regret that you could not locate the guide and understand your disappointment, but the group had to depart on time.
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Phillis_W
August 13, 2026 · via Viator
Not what I paid for
I paid a lot of $ for what was supposed to be a small group (6) VIP experience the group had 10 people and there was no vip experience according to the guide herself. She was very good but it took longer than it should have so we didn’t get to spend the time expected to see everything we were supposed to. Security consisted of 1 guy looking into your bag. So I’m not sure what lines we were avoiding.
The museum is amazing but there are way cheaper ways of doing it.
事業者からの返答
We’re sorry the experience didn’t fully meet your expectations. Group size can occasionally vary due to operational circumstances, and we regret any confusion regarding the VIP description. We’re pleased you enjoyed your guide and the amazing Guggenheim Museum. We’ll review these points carefully to improve the experience we offer.
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