On time pick up and delivery right at the ship! Raj was so nice…. We request him for our return trip from ship to hotel and then hotel to ship. He made sure we were in the correct location and always assisted with the luggage! Choose Kiwi for transport!
事業者からの返答
Thank you so much for your wonderful review! We’re thrilled to hear that Raj was able to make your journey seamless—from the on-time pick-up to assisting with your luggage and ensuring you reached the correct location. It’s our goal to provide excellent service every time, and we’re glad that Raj's efforts made your trip a pleasant one.
We truly appreciate you choosing Kiwi Tours & Transfers and look forward to serving you on your next trip!
T
TerryAnn_M
February 23, 2024 · via Viator
Late Pickup
Over an hour late... blamed traffic ...there seems to always be traffic in Auckland, so not a valid excuse ... eventually they sent a different driver
事業者からの返答
We appreciate your feedback, and our commitment is to consistently deliver a high-quality product. Occasionally, external factors beyond our control may impact our performance. Throughout the resolution process, we maintained open communication with both you and the hotel, ensuring that the issue was addressed, allowing you to board your ship successfully. Your insights have been invaluable, prompting us to revise our pickup check process. Thank you for sharing your feedback with us.
B
beverley_t
February 16, 2024 · via Viator
Thomson from UK.
Driver very friendly, helpful, from start to finish of journey, highly recommend,very reliable have used this service,few times definitely use again.
事業者からの返答
Thank you so much for your kind words regarding our driver! We're thrilled to hear that your experience from start to finish was marked by friendliness, helpfulness, and reliability. Your recommendation means a lot to us, and we're grateful for your continued trust in our service. It's customers like you that inspire us to maintain the highest standards. We look forward to serving you again and ensuring each journey with us is as positive as the ones you've had in the past.
T
Thomas_G
February 10, 2024 · via Viator
Shuttle service for cruise
Shuttle service was excellent, from airport to hotel, and from hotel to cruise terminal the next day. Very convenient, and much less expensive that the shuttles available thru NCL. Nice job!!
事業者からの返答
Thanks for the review, we try. It is good to get some positive feedback,we look forward to
your return to NZ
B
Bradley_M
October 20, 2023 · via Viator
Reliable safe and efficient.
Great driver, very polite and helpful. Clean new Jaguar which was very comfortable. An easy way to transfer with limited mobility.
事業者からの返答
Thanks for the review, we try. It is good to get some positive feedback
