SF：オープントップバスで乗り降り自由の観光ツアー

Thank you for your feedback. We're sorry to hear about your experience. Our stops are marked on the route map and in the Big Bus app, but we understand how frustrating it can be if you're trying to join the tour away from the starting point and have difficulty locating a stop. We appreciate your feedback regarding stop signage and wayfinding. Your comments will be shared with the local team for review, as we want guests to be able to find and access the service as easily as possible. BigBusTours@VladL

Hello! Thank you for leaving such a positive review! We are delighted to hear that you found the tour so convenient and easy to navigate. It is great to know that our multiple routes and convenient pickup points allowed you to explore different areas of San Francisco effortlessly—especially with those iconic Golden Gate Bridge views! Thank you for touring with us, and we hope to welcome you back on board again soon! Maria@BigBusToursCustomerService

Thank you for your feedback. We're disappointed to hear that the tour did not meet the standards you've experienced in other cities. We understand how important it is for hop-on locations to be clearly marked, especially when exploring a city independently. We also appreciate your comments regarding the level of interaction and guidance provided during the tour. Your feedback about stop visibility and ease of reboarding has been shared with the team for review, as these are important aspects of the guest experience. Thank you for taking the time to share your experience with us. Alex@BigBusTours

Hi, Lee! Thank you for your lovely feedback! We are delighted to hear that you enjoyed exploring the city with us and had a great experience. We hope to welcome you again soon! Alexandra@BigBusTours

Thank you so much for your wonderful feedback! We're delighted to hear that you found the tour well organised and that your driver made such a positive impression. It's great to know that you were able to see all the main tourist highlights of San Francisco and enjoyed the experience. We'll be sure to pass your kind comments along to the local team. BigBusTours@VladL

Hi, David! Thank you so much for the fantastic feedback and great tip! We're thrilled you enjoyed the flexibility of exploring the city at your own pace. Recommending a multi-day pass for first-timers is spot on—there really is so much to see! We hope to welcome you back on board for your next adventure. Best regards, Mihaela@BigBusToursTeam

Hi, Janice! Thank you for your wonderful review! We’re delighted to hear that you enjoyed the ride across the Golden Gate Bridge and that our friendly drivers were helpful and shared recommendations during your journey. We hope to welcome you back for another great experience soon! Andreea@BigBusTours

Hi! Thank you for sharing your feedback. We’re sorry for the confusion regarding the routes and the information about Golden Gate Park. We understand how frustrating it must have been to purchase a ticket expecting to visit the park and then realize that the Yellow Route was required. If you would like us to look into this further, please feel free to contact our Customer Support Team via email or chat, and we’ll be happy to assist. Andreea@BigBusTours

Thank you for taking the time to share such detailed feedback about your experience. We're pleased to hear that you found our tour to be a convenient way to explore the city and that the route helped you visit a number of key locations. We're also glad that the app proved helpful in locating a boarding point and providing clear directions when you needed them. At the same time, we're sorry to learn that the start of your experience was confusing. We understand how frustrating it can be to receive unclear information about where to board, especially when arriving from a cruise terminal and trying to navigate an unfamiliar area. Your comments regarding the boarding instructions and stop visibility are appreciated and will help us better understand where improvements may be needed. We're also sorry that you were not advised about the location of the headphones before taking your seat. The audio commentary is an important part of the experience, and we recognize that clearer guidance would have been beneficial. Thank you as well for sharing your practical tips about seating on the open top deck. Weather and wind conditions can vary, and your observations will certainly be useful for future visitors planning their tour. We appreciate both your positive comments and your constructive feedback, as they help us continue to improve the experience for all our guests. Flavius@BigBusTours

Thank you for your review! We're delighted to hear that you made the most of your 2.5 days in San Francisco and were able to enjoy all the tours and many of the city's top attractions. It's wonderful to know that you found the service well organized and the buses punctual, helping you make the most of your stopover. Thank you for choosing us, and we hope to welcome you on board again on your next adventure! Alex@BigBusTours