The inside bus do not have AC. We could not breathe and the back heat blows so it makes it worse.
The inside bus is very hot and no AC. Not sure how the driver cant see or feeel the we were hot down there
事業者からの返答
Thank you for your feedback. We apologize for the discomfort you experienced on the bus. Your input is valuable to us, and we appreciate your understanding. When you are able to please, send us an email at sfreservations@bigbustours.com on how we can make this right for you.
A
alisonp744
September 29, 2026 · via Tripadvisor
Great tour and brilliant driver
Great night tour with a fantastic driver (unfortunately I didn’t catch his name) - he was so entertaining and his energy infectious! We didn’t realise we needed to collect a set of headphones from the bottom deck before we proceeded up top so missed the audio commentary (our fault!) Didn’t stop us enjoying the ride and views though. Bus stops at Treasure Island to allow photos of the sunset and our driver was so funny he really made the trip. We picked up headphones after this stop so had the audio for the final part of the tour. Please note…you must wrap up warm as it is freezing if you sit up top. Even with jeans, T-shirt and sweatshirt on I was chilled to the bone after the tour - would suggest hat, scarf or hoodie to keep your neck warm! Great tour and glad we did it.
事業者からの返答
Thank you for your review! We are glad to hear you enjoyed your tour with us. Hope to see you again in your back in San Francisco.
1
133vixe
September 27, 2026 · via Tripadvisor
Scam - does not run every 15 mins for sure.
Bit of a scam. Doesn’t come every 15 mins. Can’t use as a mode of transport. We are in an Uber now as it’s 55 mins wait from closest stop. And it’s a Sunday with little traffic so definitely they don’t have buses every 15 mins. One time a driver stopped for 10 mins to have a cig and that bus was already running 30 mins late.
Some friendly drivers but some rude Chinese drivers who happily scold passengers. For two tickets you can better Uber around for 2 days.
事業者からの返答
Thank you for your review! We apologize for the inconvenience. The staff does let guests know that the buses run every 15-20 minutes. The service can be delayed of there is traffic, Cruise Ships in town or events happing around the city. Our apologies for any rude drivers that you had to come in contact with, that is not the Big Bus way.
A
angelgN21GQ
September 10, 2026 · via Tripadvisor
Magical.
Very good, I loved it and I recommend it, very good driving, even though I had my child with me, the young man, Patrique, was very kind and helpful.
事業者からの返答
Thank you for sharing your experience! We are so happy to hear that you and your child had a great time with our friendly and helpful CSR Patrique. We appreciate your recommendation and can't wait to have you back!
4
433sharia
August 29, 2026 · via Tripadvisor
Great tour
Kerwin was entertaining and made our trip more fun
事業者からの返答
We are so thrilled to hear that Kerwin added some extra fun to your trip! We are committed to providing top-notch customer service and are delighted that we succeeded. Thank you for choosing Big Bus Tours San Francisco!
T
travelin777
August 28, 2026 · via Tripadvisor
Hop on Hop off
I could have paid $10 less with my Booking.com status...but we were right there and he came down to $108 so for convenience sake, we bought our tickets directly from the operator.
事業者からの返答
Thank you for choosing to purchase your tickets directly from us! We always aim to provide convenience and excellent service to our customers. We hope you had a wonderful experience and we look forward to serving you again in the future.
O
onetak2026
August 16, 2026 · via Tripadvisor
Fabulous
Joshua, Derek and Charles were great very patient and good with elderly people, meaning myself, and my friend.
事業者からの返答
Thank you so much for your kind review! Our team strives to provide exceptional customer service for all of our customers, regardless of age. We're glad to hear that Joshua, Derek, and Charles were able to assist you and your friend with patience and care. We appreciate your support!
J
JoJo_Peduzi
August 16, 2026 · via Tripadvisor
Ride with Raphael B for an awesome tour
We love Big Bus Tours where ever we travel! We sit back relax, take in the sites, and see places in the cities that we wouldn't see otherwise. This week we're in San Francisco and we had the best driver we ever had!!! He is kind, personable, very much a people person, funny, and you can tell he loves what he's doing. If you're ever in this city, you should definitely get on Raphael B's bus. You will be glad you did!
事業者からの返答
Thank you for your amazing review! We are thrilled to hear that you had a fantastic experience on our Big Bus Tour in San Francisco with our awesome driver Raphael B. We are proud to have such dedicated and passionate team members like him. We hope to see you again on one of our tours in the future. Happy travels!
4
434debbyw
August 15, 2026 · via Tripadvisor
Denise is the best!!
Our driver Denise was the best!! She gave us a lot of information about the tour and made sure we could get great pictures and had fun!!! Would recommend her tour to anyone!
事業者からの返答
Thank you for sharing your positive experience with Denise as your driver! We are thrilled to hear that she made your tour informative and fun. Thanks for choosing Big Bus Tours San Francisco.
M
Mikeamen
August 14, 2026 · via Tripadvisor
Success at Sunset
great experience - well worth the cost
事業者からの返答
Thanks for your positive review! We're thrilled to hear that you had a great experience with our tour and found our services to be worth the cost. We truly appreciate your support and hope to see you again soon!