We booked our airport to Air BnB transfer weeks in advance. I had contacted the transportation operator through viator the night before to inform them that my flight was changed. No one contacted me back as promised. When we landed, we grabbed our bags and went out to the reception area. No one was there to pick us up. When I called the transportation company "Europe Shuttle" it was answered by someone who was very unprofessional. Then I was told they did not have a shuttle available to come pick us up! What a terrible experience! I called viator next and told them what had happened and asked for a full refund, which thankfully I did get.
Hello Sarah: I am sorry for the inconvenience. I really want to answer this comment and investigate this matter, but I am not able to find your booking by the name "Sarah"... Could you please provide us with your booking reference number in order to assist you better? Thank you Regards, Violeta











