Excellent communication and prompt! Picked us up right in front of hotel. Texted the night before and when he was 10 minutes away.
事業者からの返答
Thank you for the kind words, Wendy. Keeping travellers informed — a message the evening before and again when the driver is close — is something we ask of every driver, so it's good to hear it landed exactly as intended.
We'll pass your thanks on to him. Safe travels, and we hope to see you back in Rome.
D
Darlene_H
October 15, 2025 · via Viator
Got us there ... not a first class experience
He was on time and greeted us, but not really the first class experience I expected
He was in a hurry from the beginning and we practically had to run to keep up on the long trot to our car.. No conversation at all. We were not offered water. And it was hot. It was nice to have someone waiting for us and not have to navigate, but this was basically an expensive taxi ride. All Rome traffic is harrowing, so I won't say he was that much worse, but we took a breath of relief upon arrival at the hotel. Not what I expected.
事業者からの返答
Hi Darlene,
We are sorry that you had to undergo this experience. We totally understand that these little gestures can be disappointing.
Be assured that we will take action and ensure we improve our services. Thank you for pointing this out, and for choosing our services. We hope to serve again soon.
We take great care in assessing, analyzing and only then responding to your feedback; this requires time. Thank you for understanding.
T
Thomas_P
October 10, 2025 · via Viator
Rome to FCO transportation
Getting to the airport from Rome can be an unsettling trip, with both pedestrian and vehicular traffic factoring in on the time it takes to arrive at FCO. We booked a airport shuttle through Viator and could not be more pleased. Our driver, Francesco, texted us, alerting us of his impending arrival and again when he arrived at our hotel. Transportation was in an excellent, clean and comfortable vehicle "captained" by a driver than knew every shortcut and traffic avoidance route through Rome delivering us to the airport seamlessly and on time. There's no better way to insure a timely and safe arrival at Rome's airport than through Viator! Highly Recommend!
事業者からの返答
Hello Thomas,
Thank you so much for your kind review. Our team will be very happy to read through your appreciation.
This sure does motivate us to keep our standards high!
Hope to travel with you soon!
J
Jeffrey W
September 4, 2025 · via Tripadvisor
Scam! Beware!!
I confirmed by text in my TripAdvisor app multiple times over a six month period. I confirmed my flight number, my time of arrival, and my destination. The day of arrival they contacted me while I was still in Paris, awaiting my flight to Rome. They were confused why I wasn’t there already. They told me not to worry; they would have somebody there at the corrected (original) time. The person who picked us up took us five minutes from the airport and tried to drop us off ina shady looking part of town. Our actual destination was 50 minutes from the airport at a Marriott hotel. He showed us the bogus information he had been given and told us we’d have to pay another $97 euro. We had already paid $128 USD - for what he thought was a five minute ride!! At first he wanted us to get out or pay more, but we refused until he took us back to the airport. We had to request our money back via the TripAdvisor app. They say they will refund, but we haven’t seen a refund yet. My sister had a no -show at the same airport on the very same day from the very same vendor. She arrived two hours before we arrived. . I believe these guys are scam artists.
D
Diane_G
July 1, 2025 · via Viator
Love Roma!
Our driver, Gabriel, was fabulous! He was right on time, dressed very nicely with a beautiful black Mercedes van to take us to FCO airport! He even gave us a Roma tour as we drove, which was special! We will miss Italy, but will come back again - and will defntiley be calling Viator to assist with our travels!
B
Brandy_G
June 21, 2025 · via Viator
Simple
Our driver was very kind and made this transit experience easy. He communicated with us early so expectations were clear that we had to get our luggage and we didn’t have to worry that he would leave, he sent pictures of exactly where he would be and made exiting the airport easy and stress free. Exactly what we needed after a long flight. Very personable yet quiet.
W
Wilmer_H
May 21, 2025 · via Viator
Did exactly what they said they would
The service did exactly what they said they would so I have to give them five stars. On time, communicated via app, took us to hotel and very efficient. Downside was the driver literally did not talk. The only time he said anything was when we got there and he made sure it was us and when I asked a question during the trip. First time in Rome and we were a little disappointed in that.
9
922angellal
May 12, 2025 · via Tripadvisor
awful made us wait an hour
was not on time made us wait an hour would not recommend. He said there was a lot of traffic but there was none. He thought we would be longer getting through customs so he didnt want to wait for us instead we had to wait for him. not acceptable
事業者からの返答
Hello,
At times the traffic within the airport is quite heavy, and we are in no control of it; as be the experience at many busy airports. We are sorry you had to wait.
We hope the rest of your trip went well.
E
Excursion54513953598
March 22, 2025 · via Tripadvisor
Rome was great!!
The driver was 20 minutes late for pickup at the airport. But once we got in the car the driver was very respectful & helped us with our luggage both at the airport & our hotel.
S
Sharron_G
October 12, 2024 · via Viator
Excellent Service
Provided excellent communication before pickup, and was earlier than expected. Excellent service. Thank you