I had a very disappointing experience. I arrived at the pickup location at 12:20 as instructed. When no one showed up, I reached out via WhatsApp at 12:30 and received no response. I followed up again at 12:38 and still heard nothing back.
After waiting over 30 minutes in the sun with no communication, I decided to walk back to my hotel. There was no explanation, no update, and no acknowledgment of my messages.
I would strongly caution others before booking with this company. The lack of communication and failure to show up is concerning, and I’m honestly not sure whether this was simply poor organization or something more questionable.
事業者からの返答
We sincerely apologize for what you experienced and appreciate you sharing your feedback with us.
We completely understand your frustration after waiting under the sun without any communication or assistance, and we truly regret this situation. This is not the level of service we strive to provide to our travelers.
We would like to review your case in detail and provide proper follow-up. Kindly ask you to contact us directly with your booking information so we can investigate what happened and offer you a solution.
We truly appreciate your feedback, as it helps us improve our communication and operational processes.
We remain at your disposal.
D
Denita_R
December 16, 2025
We did the ATV, censored,...
We did the ATV, censored, zip lining, and ceremony. Everything was pretty much in one spot. Please bring mosquito spray!
B
BdayVegasFun
September 21, 2025
My DAUGHTER HAD A BKAST FOR HER BDAY
This was my daughters golden 19th bday so we decided to celebrate in Tulum Mexico with some fun activities and this Atv zip line and Cenote tour was everything we had a blast…our tour guide Raphael was a little aggressive but I think he wanted to keep things structured at the same time making sure we had a great experience
A
Anonymous
August 28, 2025
10/10 experience.
The experience was nice and exciting. If you love the outdoors and nature experiences you’d love this excursion. We actually experienced two cenotes in the tour and around 8 zip lines. Our guide was awesome and made sure we were in good hands throughout this experience. We worked with Christian. I do highly recommend waterproof bug spray. It was also very convenient that they picked up right outside of our hotel. The only thing I would recommend is a higher wall for the repel. It was a very short climb.
E
Elijah-Williams
July 1, 2025
unforgettable trip
My family and I really wanted to do some unusual activities, and the truth is that here you can find everything you're looking for, activities guided by excellent staff, we're very happy.
5
531angeldavidl
June 25, 2025
enjoying tulum
You book and enjoy, they take care of the rest (the agency). The place and the tours are beautiful, I highly recommend them. We hope to return soon.
F
f_timac672
June 12, 2024
On adventures with my boyfriend
I particularly recommend this trip since they were attentive at all times to any situation that arose.
Super friendly at all times.
Y
yukyn2024
April 22, 2024
Experience in Cancun
I had a great time, the attention was very good.
The guides are certified.
They were punctual with arrival and departure times.
F
F4349AMalfredob
April 8, 2024
Nothing like Cancun
I went with my family to Cancun and the truth is that the beaches and activities have no comparison with any other in Mexico. I came to Mazatlán to see the eclipse and the truth is that the beach has nothing to do with those in Cancun. The agency is ideal for hiring tourist packages. Recommended, my people.
C
Curious37437547701
April 1, 2024
Clearing the mind
The agency's tours are very good; They combine history, adventure, culture and good recreation. I already needed one of these trips. I suggest you hire buffet packages, the food is worth it. The guides are well prepared, I liked the information they gave about the ruins. The only thing I would recommend to the agency is a little more monitoring of the pickup and punctuality, but nothing serious.
Tulumの類似ツアーを比較
最安値: Cancun Best ATV Tour, Ziplines and Cenote Swim with Lunch — $35
最高評価: Jungle Adventure: ATV, Ziplines, Skyboard, and Cenote From Tulum — 4.8 (77 件のレビュー)
最短: Cancun Best ATV Tour, Ziplines and Cenote Swim with Lunch — 4 時間