We had an 11:00 a.m. transfer scheduled. At 10:20, just after we got off the plane, they called to tell us our driver had arrived early and that we needed to get to the meeting point right away.
After collecting our luggage, we went directly to the designated meeting spot and arrived at 10:40, 20 minutes before our scheduled pickup time. We were then told that because we were “late,” our transfer had already left without us. Again, our scheduled transfer was at 11:00 a.m., and we were there at 10:40.
Their solution was to have us walk several blocks away from the airport, carrying all of our luggage and crossing multiple busy streets, to meet a bus at a hotel. They didn't tell us this was where we were walking to, they had us follow a worker to go meet the bus "just over there". Once we finally got on the bus, the driver proceeded to stop at multiple hotels around the area, including going to a couple of the wrong hotels. It took more than an hour before we finally even started heading toward the pier.
If you’re expecting a convenient, direct transfer from the airport to the cruise pier, this is not it. We arrived early for our scheduled pickup, were left behind anyway, had to haul our luggage several blocks to a hotel, and then spent over an hour driving around to various hotels before even heading to the pier.
An incredibly frustrating way to start a vacation. I would not use this service again and would not recommend it.
K
Karen_H
September 19, 2026
They were very busy. It...
They were very busy. It took a while because there ended up being three or four additional stops but we did finally make it to the pier and everything was fine.
C
chrisfA6160ZW
September 13, 2026
Worth the money!
The ride was worth the money. The bus was waiting for us when we departed the cruise ship and took us to the airport in a timely manner. I highly recommend this company as we also used them to get from our hotel to the cruise port.
T
Tracy_M
September 12, 2026
Best Deal!
Easy to use. Efficient friendly fast. Couldn’t be happier with the service. They took excellent care of us, gave us some helpful info on the way. Excellent job!
T
teresalF291CJ
September 7, 2026
Wonderful
Very pleasant driver we had to bring us to port.
S
Susan_A
September 7, 2026
What a mess!
We checked in for a 10.00 reservation at 9:50.. The two guys running the place just left us!! Then We were told we had to wait until 12:00. We asked for a refund and the guy called his boss and it was approved…. But I have to wait 3 days. We are now in a taxi. No one should use this service! I’d like to be contacted by Viator.
K
Krystal_R
September 6, 2026
Evan was very nice,...
Evan was very nice, though if you have a fear of dogs, I wouldn't stay at this residence. My mom was scared bc Abbey met us at the door and was barking a lot. She's very loud. Evan came to see us when he came home and she was fine. The room was small but comfortable. However, tv wasnt working while we were there. Overall, it was a good stay.
K
Kathy_L
September 5, 2026
Finding the check-in desk...
Finding the check-in desk was confusing. They had call us which was a saver. Could use a better description on how to find.
J
Janet_M
August 23, 2026
Unnecessary add’l pick-up’s making pier arrival LATE
When you state you pick up at the airport, and do so, but then do additional stops at motels/ hotels south of the airport, further away from the pier…. And these hotel passengers are no where to be found because they were told by the Seattle shuttle to WAIT inside hotel…. You make the rest of us LATE to the pier.
Buyer Beware!
Y
Ying_Y
August 16, 2026
Best of Viator
A-plus experience with Viator services, especially the two gentlemen at the SEATAC kiosk during 11 am through 12 pm August 14: wonderful professionals!
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