We couldn't have been happier with this shuttle service on our cruise disembarkation day. Because of unexpected delays with the porter service and collecting our luggage, I had to change our pickup time twice. Each time, the company was incredibly accommodating and understanding.
They provided two direct phone numbers to reach the drivers, making communication easy and stress-free. They also proactively called to check on our status, and every text message, contact form, and email I sent was answered promptly.
Our driver was professional, friendly, and right where we needed them when we were finally ready. After a hectic morning at the cruise port, their excellent communication and flexibility made our transfer to the airport completely stress-free.
I truly couldn't be happier with both our driver and the company as a whole. I would absolutely book this service again and highly recommend it to anyone needing reliable transportation from the cruise port to the airport.
J
James_G
June 29, 2026
I worried needlessly...
I worried needlessly about our transfers from cruise boat to the airport... would they be there when we disembarked, would I find them on the pier in an area of high activity, would they make a timely trip to the airport to meet our flights... all of my worry was unfounded. They were there at the pier when we got off, they stayed on the phone with me until I found them on the pier, made Seattle traffic look easy on the trip to the airport. Excellent experience all around.
W
Wayne_S
June 16, 2026
Seattle Cruise Terminal to Airport Ride
Our driver, Adam, was great. However, it was a major mess to get picked up at the Seattle cruise terminal. Adam was there but the shuttle/van/SUV area was so crowded, it took a very long time to get around to the pick up area. Once he was able to get to us, everything went fine. The SUV was nice and clean and once we were able to exit the pier area, it was all smooth sailing.
事業者からの返答
Thank you for your feedback and for your kind words about Adam. We’re glad to hear he provided great service and that you enjoyed the clean, comfortable SUV.
We sincerely apologize for the delay at the Seattle cruise terminal. Unfortunately, traffic at the pickup area can become extremely congested on busy cruise days, which sometimes makes it difficult for drivers to reach passengers quickly, even when they arrive on time. We appreciate your patience and understanding.
We’re happy everything went smoothly once you were on your way, and we hope to have the opportunity to serve you again in the future. Safe travels!
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