Excellent. We were delayed in immigration but J the tour guide accommodated us nicely. Then we had a nice special evening during our layover.
事業者からの返答
Thank you so much for your kind words! I’m very glad to hear that everything worked out well despite the immigration delay and that you were able to enjoy a special evening in Tokyo during your layover.
It was our pleasure to accommodate you, and we truly appreciate you choosing LARS TRAVEL. We hope to welcome you back to Japan again in the future!
F
Freedom395836
July 17, 2026
Fun day in Tokyo
The guide was great. We worked together beforehand to pick things that we were interested in. He was helpful throughout the day. Though his English wasn’t great, Google Translate was very good and we were able to learn many things and communicate clearly despite the barrier. He was great at taking group pics of us.
事業者からの返答
Thank you so much for your wonderful review. It was a pleasure spending the day with you in Tokyo. I’m glad you enjoyed the tour and our time planning the day together. Thank you for your kind words about the photos as well. I hope the pictures will bring back happy memories of your trip to Japan. I look forward to welcoming you again someday!
M
Marilyn_R
June 24, 2026
Awesome tour
This is a great way to see Tokyo if you have a long layover. Staff was great with the use of an interpreter App. It was a wonderful experience.
事業者からの返答
Thank you very much for your wonderful review! We truly appreciate your kind words. We’re delighted that you enjoyed your layover tour. We hope to welcome you again the next time you visit Japan. Safe travels!
C
Carie_D
November 27, 2025
I highly recommend this...
I highly recommend this tour with Haruki! If you have a layover, you can see so many highlights of Tokyo.
B
BHanley
June 2, 2025
Great private tour in Tokyo
Our guide was super flexible and very responsive. Although his English was minimal, it was no problem at all because we both used Google Translate conversation and spoke into the mic on our phones and then it just translated to or from Japanese. He was very informative and friendly. He also had waters and umbrellas ready for us. He was on time and a very good driver. He recommended not going up the towers because of limited visibility. He also knew the best spots for photos. Very happy.
J
jmplopez
February 26, 2025
See a lot of Tokyo in a very short time with an expert guide
Haruki Osako did a great job! I was picked up at the airport right outside the door and dropped back there to check back in.
He knows the area very well and we managed to see several days' worth of sites in a 5-hour window!
We actually saw even more sites than listed and it was really cool. I was pretty tired coming of a red-eye flight and heading back onto another one, but I was so happy to see Tokyo and get so much interesting information from a local. I got some great photos and look forward to returning and spending more time in Japan.
事業者からの返答
Thank you so much for your wonderful review!
I’m really happy to hear that you enjoyed the tour! My English isn’t perfect, but I always do my best to communicate with my guests and make them feel at home. More than anything, I’m glad I could share the beauty of Tokyo with you.
I’ve been living in Tokyo for over 25 years, and I have a deep knowledge of Japanese history and culture. My tours are not just about sightseeing—I want my guests to feel like they are visiting a local friend, just like a homestay experience.
If you ever visit Tokyo again, I would love to take you on another tour and show you even more hidden gems. Thank you again, and I look forward to seeing you in the future!
M
Mia_R
February 19, 2025
Amazing experience. Our...
Amazing experience. Our tour guide even took us to places that weren’t listed in the tour so we could have a more natural experience.
V
Vashti_T
February 6, 2025
Initially we were very...
Initially we were very disappointed as we requested an english speaking guide who would tell us alot about Tokyo as we travelled around. Our guide knew very little English and communicated via google translating....very time consuming and actually not very safe when he was doing this while driving. However, as the day went on, he did show us all the sights we wanted to see and tried very hard to communicate information...not the same as having fluent conversations , though. He was eager to take our pictures when needed. In future, I'm not sure how we could have made it more plain that we were English and wished an English guide. I gave the rating a 4 , as the sights were good and he was trying...otherwise, I would have rated it lower as we did not receive what we requested.
J
Josh_B
January 8, 2025
Complete Fraud
The driver spoke zero English and there was NO tour. He was simply a driver. He could only communicate through a text translation app. He took us to the two places that we texted him in advance where we wanted to go. He didn’t show us around or explain anything when we got there. He could not even communicate when to get out of the car or where to meet him. We were left on our own to see the sites and had no idea where to go. I paid for a tour with an English speaking guide. I want a full refund. DO NOT FALL FOR THIS SCAM - SAVE YOUR MONEY.
事業者からの返答
Dear Josh Ballen,
Thank you for your feedback, and I’m truly sorry that your experience did not meet your expectations.
I would like to clarify that although the tour was initially planned as a short layover tour, the actual available time was closer to 2 hours. Based on your understanding as a Delta staff member, you preferred to proceed with a tighter schedule and a later check-in timing.
Given these conditions, I created a highly customized and efficient itinerary to accommodate your request as much as possible. I truly did my best to make the most of your very limited time and help you enjoy Tokyo.
While I understand your concerns, I was quite surprised by the request for a full refund under these circumstances.
I also noted that you seemed to enjoy the street food experience during the tour; however, some trash was left inside the vehicle afterwards.
That said, I sincerely apologize that the experience did not meet your expectations. I will take your feedback seriously and continue improving how I communicate tour conditions in advance to avoid any misunderstandings.
Thank you again for your feedback.
E
espee71
January 2, 2025
Excellent Tokyo Layover Tour
Haruki O was Excellent, we did a night tour & he took us to so many sites, theres's A LOT of options for souveneirs & eateries, he even helped with picture-taking, Awesome Introductory Tour to this amazing city :)
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