Ryan was a good and knowledgeable tour guide. He made the day seem fun. The butchart gardens were magnificent
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
S
sallytT4647AR
August 21, 2026
Tour Conducted in Chinese Language! Not enough time to see sites
The tour was in Mandarin Chinese! I don't speak Chinese. No where in the website did I see that the tour was being conducted in Chinese. I booked the tour on an English language website. Luckily the tour guide was very nice and did his best to make my friend and I and the other English speaking couple understand what we were to see and where to meet back up to the bus. Obviously I would have preferred an English speaking tour. We only had 90 minutes to see the BC Parliament Building, Harbour and Empress Hotel and eat lunch. Really needed at least 2 hours. 2 1/2 hours would have been been better . Butchart Gardens We only had 90 minutes to see and again 2 hours should be the minimum. We had to really hustle to see all of it in the time allowed.
事業者からの返答
Thank you for taking the time to share your feedback with us. We are sorry to hear that the language of the tour did not meet your expectations. We are pleased to hear that the guide was kind and made an effort to assist you and the other English-speaking guests during the tour. We also appreciate your feedback regarding the time allocated at the BC Parliament Building, Inner Harbour, Empress Hotel, and Butchart Gardens. We understand that 90 minutes can feel quite rushed, especially when trying to enjoy both sightseeing and lunch. Your comments are valuable, and we will share them with our product team as we continue to review and improve our itineraries. Thank you again for your understanding and for helping us improve. We hope to have the opportunity to serve you better in the future.
J
J w
July 20, 2026
CHINESE ONLY NO ENGLISH
This guided tour was advertised as an English speaking tour. Everyone was Asian speaking. The tour was conducted in Chinese ONLY. Guide spoke a little broken English. We really were mislead!
事業者からの返答
Thank you for taking the time to share your feedback regarding your recent tour experience. We are disappointed to learn that you felt the tour was conducted predominantly in Chinese and that the English guidance provided did not meet the standard you rightfully expected. Please be assured that we have addressed this matter directly with the guide involved to reinforce the importance of delivering balanced, professional commentary in both languages at all times. Your feedback is invaluable in helping us improve our services, and we hope to have the opportunity to provide you with a much better experience in the future.
D
D2438WBpatrickb
May 23, 2026
Ryan was awesome!
Ryan did a fantastic job! Very knowledgeable and nice. 10/10 would recommend
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
A
azaliaag909
April 4, 2026
I didn't get full color
It's nice the garden but I visited in early spring time it still looked like winter, there was a lot of color that maybe other species could adapt while the garden really is as seen in the photos
G
gwym9f8kbb
October 3, 2025
Forceful tour guide
The tour was almost completely in Chinese for some reason. The tour guide forced us to write a good review. Very bothersome.
事業者からの返答
Thank you for bringing these serious concerns to our attention. Please accept our sincerest apologies for the experience you described.
We are deeply concerned to hear that the tour was conducted primarily in Chinese, and especially that you felt pressured by the guide to write a positive review. This is completely unacceptable and against our company's values and policies. All guests should feel comfortable to form and share their own honest opinions.
Please be assured that we are treating this matter with the utmost seriousness and are conducting a full internal review based on your feedback. The issues you raised regarding language provision and guide conduct will be addressed immediately with the team involved.
We truly regret that this incident has marred your experience. Your feedback is crucial in helping us uphold our service standards. If you are willing, we would appreciate it if you could contact us at qc@uvbookings.com with more specific details (such as the order number) to assist in our investigation.
Thank you again for your honesty.
H
Helen_H
March 24, 2025
Victoria tour
It ran smoothly and efficiently with Kim as the trip guide.She let us know ahead of time the plan and what to expect. We were able to cover a lot of places. She was very accommodating and very informative.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service
we've provided! We look forward to welcoming you back on your next visit!
G
G2113VUsandeepb
October 12, 2024
Bad guide service
Trip was ok but guide is not good totally speek in Chinese language I don’t understand any thing in my future never make any booking with you sorry!
事業者からの返答
Please accept our sincere apologies for any inconvenience caused. We are an international tour company and may have some tours with guests from Asia. This is a bilingual tour, with guides speaking both languages. Sometimes Chinese sounds longer/more complicated than English. But we can guarantee that he explained everything 50-50 and 50-50. We are sorry for the negative experience, nonetheless.
R
Renate_J
September 12, 2024
Good tour, but no good driverguide.
The tour themselves was good. But I was surprised, that the driver came before we back in Vancouver and wanted to have a service charge from 15 Candian dollar.
Ok I am a German and I know that the tips in North America really bigger than in Germany.
The driver told me its not the tip. So what was it?
I didnt give hin another tip, because I was angry about the situation.
事業者からの返答
The 15 Canadian dollars is a service fee, which is clearly disclosed in the itinerary.Tips are an additional fee and are voluntary and based on your satisfaction with the guide's service. If you feel that your guide has done his or her job throughout the trip and helped you have a pleasant and memorable trip, it is also reasonable to tip appropriately.
T
TASNEEM_D
August 20, 2024
Great experience for a day tour
Great experience.. tour guide Kim was very good… kept us very comfortable and well informed. She was very helpful
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