The audioguide never downloaded, so all we got for our money was a reserved ticket to the museum. The only way you can use the audioguide is by downloading it where you have fast internet access. We were on a ship without internet.
事業者からの返答
Dear Brent,
we’re truly sorry to hear about the inconvenience with the audioguide. Please note that, once downloaded, the app works perfectly offline, so it can be used even without an internet connection.
Had you reached out to us, our team would have been glad to assist you right away, we’re always available to help our guests make the most of their experience.
We sincerely hope you still enjoyed your visit to the museum and that we’ll have the pleasure of welcoming you again for an even smoother experience next time.
Warm regards,
ACCORD Team
J
jay_t
October 18, 2025 · via Viator
The gentlemen that showed...
The gentlemen that showed up did not have a yellow eat on but my wife saw it under his arm - once checked in he didn't have tickets as he then had to get confirmation we were there and then he left to get tickets and came back and handed them out .... we got in and enjoyed the museum for sure but the service not great
事業者からの返答
Dear Guest,
thank you very much for sharing your feedback. We’re happy to hear that you enjoyed your visit to the museum, even though the service did not fully meet your expectations.
We would like to clarify that the ticket collection process works in this way to ensure flexibility in case of any last-minute adjustments, for example, if there are children in the group or if customers make a small mistake with their booking. By handling the tickets on-site, our staff can quickly resolve any issue and make sure that all confirmed reservations are properly managed.
Since your booking was confirmed in advance, your tickets were of course ready and available. We truly appreciate your understanding and hope to have the pleasure of welcoming you again soon for another experience in Florence.
Warm regards,
ACCORD Team
A
Alan_W
October 13, 2025 · via Viator
Amazing the history and...
Amazing the history and art plus the Statue of David was overflowing a must see. The skip the line saved valuable time
事業者からの返答
Dear Alan,
thank you so much for sharing your experience! We’re thrilled to know that you enjoyed the incredible art and history, and of course, the magnificent Statue of David, truly a must-see masterpiece. We’re also happy that the skip-the-line access helped you make the most of your time. Your satisfaction is our greatest reward, and we hope to welcome you again soon for another unforgettable visit in Florence!
Warm regards,
ACCORD Team
L
Laura_G
October 8, 2025 · via Viator
Total scam. No Service. I advise you to buy your tickets through the official website of each museum. Run away!
Unpleasant staff. Price 10 times too expensive compared to the official price of the museum.
The application for audio guide not up to date does not work.
Don’t buy your tickets or audio guide via this site!
事業者からの返答
Chere Cliente,
Nous sommes désolés de lire votre avis et comprenons que votre expérience n’ait pas été à la hauteur de vos attentes. Nous souhaitons clarifier quelques points importants concernant notre service.
Les billets ne coûtent pas dix fois plus cher que le prix indiqué ; un tarif pareil représenterait environ 200 € par personne, ce qui ne correspond pas à nos tarifs réels. Tous les prix sont clairement indiqués sur la page du produit au moment de la réservation.
Concernant l’application pour l’audioguide, il est important de préciser qu’elle doit être téléchargée initialement avec une connexion Wi-Fi. Une fois le téléchargement terminé, l’application fonctionne hors ligne, permettant aux visiteurs de profiter pleinement de la visite sans connexion continue.
De plus, notre service inclut une assistance 24h/24 et la possibilité de reprogrammer la visite si nécessaire, offrant ainsi flexibilité et support constant, ce qui n’est pas courant avec d’autres options disponibles.
Nous nous engageons toujours à fournir des informations claires et un soutien dédié, afin de garantir une expérience sûre, agréable et bien organisée. Nous apprécions vos commentaires, qui nous aident à améliorer davantage la clarté et la qualité de notre service pour tous les visiteurs.
Cordialement,
Équipe ACCORD
L
Liz_M
September 28, 2025 · via Viator
Academia self guided audio tour
To download the app ahead of time and bring headphones. Also if you download the app you don’t have to worry about Wi-Fi because you have access to the modules.
事業者からの返答
Dear guest,
thank you very much for sharing this helpful tip! We highly recommend downloading the app ahead of time and bringing headphones to get the best experience during the tour. Having the app ready before you arrive not only allows you to navigate the content easily but also means you won’t have to worry about finding Wi-Fi during the visit.
All modules are accessible offline once the app is downloaded, which makes the whole experience smoother and more enjoyable. We truly appreciate you sharing this advice with future guests, as it helps everyone make the most of their visit. We hope to welcome you back soon for more wonderful experiences!
Best regards,
Accord Team
I
Isabelle_R
July 23, 2025 · via Viator
Skip-the-line ticket unnecessary
Gardens of Boboli and Palazzo Pitti extraordinary. We can spend the day there. However, you don’t need to book, there are far fewer visitors than in museums and galleries. As for the comments from the audio guides, they are really not very interesting. We could have just walked in with our Firenze card, no skip-the-line and no audio guide.
事業者からの返答
Chère Isabelle,
nous vous remercions d’avoir partagé votre avis. Nous souhaitons toutefois préciser que votre réservation concernait l’entrée à la Galerie de l’Académie, et non aux Jardins de Boboli ou au Palais Pitti, auxquels votre commentaire semble faire référence.
En ce qui concerne l’audioguide, nous sommes désolés qu’il n’ait pas répondu à vos attentes. Nous tenons néanmoins à souligner que les contenus sont créés et régulièrement mis à jour par des historiens de l’art qualifiés, et qu’ils sont généralement très appréciés pour leur richesse et leur clarté.
Pour le Palais Pitti et les Jardins de Boboli, nous proposons d’ailleurs un eBook multilingue inclus dans l’expérience, conçu pour accompagner les visiteurs avec des explications historiques et des anecdotes intéressantes.
Enfin, nous vous informons que nous ne proposons pas la Firenze Card parmi nos services. Si vous revenez à Florence à l’avenir, nous serons ravis de vous proposer l’une des nombreuses expériences disponibles sur notre plateforme, en espérant pouvoir vous satisfaire pleinement.
Cordialement,
ACCORD Team
J
Jamie_T
May 29, 2025 · via Viator
Paid the premium to get into the museum last minute.
I purchased this tour the night before we went as it was the only way to get tickets to the museum. I had forgotten to book them before we left for our trip.
The tour itself was fine. We didn't meet with anyone or anything like that. But the information was interesting. I'll admit, it was a bit confusing for some of the pieces in the gallery because the flow of the audio tour didn't match exactly or clearly to the flow in the gallery. But it wasn't so bad. For the most part it was good. The tour didn't go over the musical instruments or upstairs part. I didn't even know about the upstairs until I left when my spouse asked me if I had gone up. He didn't bother with the audio tour. I would say that for the money paid for the audio tour, it should have included these areas.
Also note, we had to wait in line to get in, so it wasn't really skip the line. Just to be clear. BUT...it wasn't a 2 or 4 hour wait. If you don't have tickets, you would have to wait for hours. So, in that sense, it is certainly much faster. I think we waited about half an hour.
I would say that considering this is an independent audio tour, it was a bit on the expensive side. I essentially paid $30 some odd dollars to download an app and listen to a recording. But we just wanted to get into the museum. If it was anything else, I would not have paid that much.
BTW, i wish the final question on this review had a 'don't know' option. I will say yes to recommending this tour, only because it provided a way to get into the gallery last minute, even though I basically paid a premium for this last minute access.
事業者からの返答
Dear Customer,
Thank you very much for taking the time to share your detailed feedback. We truly appreciate hearing about your experience, as it helps us continue to improve.
Regarding the wait time, for safety reasons all visitors - including skip-the-line ticket holders - must go through security checks before entering the museum. This is why there is still a bit of a wait, especially during the high season when the number of visitors is quite high. As you mentioned, though, the wait you experienced was significantly shorter compared to the hours-long lines faced by those without skip-the-line tickets.
We are also grateful for your observations about the audio content. Thanks to our team of dedicated art historians, we are constantly working to enhance the quality and breadth of our multilingual audio apps. While we currently cover the most well-known and famous masterpieces, expanding the tour to include additional rooms and pieces - such as the musical instruments and upstairs galleries - remains a key goal for us. However, developing this richer content takes time to ensure it meets the high standards we set.
Your suggestions are very valuable, and we will definitely take them into consideration as we continue to improve the experience for all our guests.
Thank you again for your thoughtful review, and we hope to welcome you on another activity in the future that exceeds your expectations.
Kindest regards,
ACCORD Team
A
Adriana_R
May 20, 2025 · via Viator
Outstanding guided tour of the Uffizzi
Paulina was exceptional! Knowledgeable, courteous and ensured we saw what we needed to see within the time period. In addition to other insights about the gallery that we would otherwise not known about I would highly recommend this tour.
事業者からの返答
Dear Adriana,
Thank you so much for your kind words! We're thrilled to hear that you had such a great experience and that Paulina made your visit special. Her knowledge and dedication truly make a difference, and we’ll be sure to pass along your compliments. We’re so glad you enjoyed the extra insights and made the most of your time. We hope to welcome you again on another tour soon!
Best regards,
ACCORD Team
S
Sherpa38205343976
May 13, 2025 · via Tripadvisor
Bof...
We chose the Accademia package with audio tour in French.
The distribution of tickets went well, but the audio guide was a real disappointment.
The voice of the audio guide is a voice generated by Artificial Intelligence, which makes it disturbing to listen to, the throughput is slow and the intonations misplaced. The content was also uninteresting. Little relevant information about the works except a description of what is seen. Little context or history...
A little disappointing, especially for the price which is much higher than an entrance ticket and audio guide directly from the museum.
事業者からの返答
Cher Client,
nous vous remercions d’avoir partagé votre avis et sommes désolés que votre expérience n’ait pas été à la hauteur de vos attentes.
Nous tenons toutefois à préciser que notre audioguide n’est pas généré par une intelligence artificielle, mais est conçu avec soin par notre équipe d’historiens de l’art, dans le but d’offrir un contenu à la fois fiable, accessible et agréable à écouter. La sélection des œuvres incluses dans le parcours est volontairement ciblée : nous avons choisi de mettre en valeur celles que nous considérons comme les plus significatives, afin de proposer une expérience fluide, immersive et sans surcharge d’informations.
De plus, notre forfait comprend non seulement le billet d’entrée et l’audioguide, mais aussi une assistance client disponible 24h/24, la présence de notre personnel sur place pour tout besoin, ainsi qu’une organisation pensée dans les moindres détails pour rendre la visite aussi agréable et sereine que possible, même pour les visiteurs découvrant Florence pour la première fois. Le prix légèrement plus élevé par rapport au billet standard est justifié par la qualité globale de l’expérience, qui allie contenus sélectionnés et mis à jour, accompagnement constant et services personnalisés pour garantir une visite complète et sans souci.
Nous regrettons que, malgré tous nos efforts, l’expérience n’ait pas répondu à vos attentes, mais soyez assuré que nous travaillons chaque jour à améliorer la qualité de notre service.
Nous espérons avoir le plaisir de vous accueillir à nouveau à Florence pour vous faire découvrir nos autres expériences, dans l’espoir de vous satisfaire pleinement.
Cordialement,
Équipe Accord
E
Evangelina_O
February 20, 2025 · via Viator
Perfection by Michael Angelo
Very impressive works of art, the David is just perfection, the collection is very organized by eras. You could spend the whole day there just learning different techniques of art!
事業者からの返答
Dear Evangelin,
thank you for your wonderful review! We're delighted to hear that you enjoyed the impressive collection and found Michelangelo's David to be absolute perfection. The organization of artworks by era and technique truly makes for a fascinating journey through art history. We agree, you could easily spend a whole day immersing yourself in the masterpieces! Hope to welcome you back for another inspiring visit.
Kindest regards,
ACCORD Team
