ツアーオペレーターの管理外の理由およびOpera del Duomoによっては、スキップアクセスが保証されない場合があります。
ツアー開始の15分前に集合場所に到着してください。
洗礼堂のモザイクは修復作業中ですので、ご注意ください
キャンセル
出発予定時刻の24時間前までにキャンセルされた場合、全額返金の対象となります。
1日前以上100%の払い戻し
0〜1日前まで0%の払い戻し
レビュー(46)
レビューはViatorとTripadvisorが収集したものです
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W1674PGrichb
September 19, 2026 · via Tripadvisor
Great tour guide
Lorenzo was very informative and personal. My young adult sons and myself connected with him over music, culture, and humor. We very much enjoyed getting to know him and appreciated our small group tour of the museum and baptistry.
事業者からの返答
Dear Guest, thank you so much for your wonderful words! We are delighted that our guide’s knowledge, friendliness, and sense of humor created such a special connection with you and your children. It is wonderful to know that music, culture, and passion made the tour even more enjoyable. We hope to welcome you all again soon!
Kind regards
ACCORD Team
7
799saraf
August 12, 2026 · via Tripadvisor
Top tour guide AMI
We wanted to compliment our tour guide AMI; she was excellent and very competent. We appreciated her both as a person and as a guide—very professional, helpful, and super kind! It was a beautiful experience
事業者からの返答
Gentile Ospite, grazie di cuore per le splendide parole! Siamo davvero felici che abbiate apprezzato la professionalità, la competenza e la gentilezza di Ami. Sapere che, oltre alla qualità della visita, avete apprezzato anche lei come persona ci fa particolarmente piacere. Grazie per aver condiviso la vostra esperienza! Cordiali Saluti ACCORD Team
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F8805EIcourtneyj
May 22, 2026 · via Tripadvisor
Amazing knowledge
A huge thank you to our incredible guide, Yaniel, for such a wonderful experience in Florence today. His knowledge was absolutely impressive and brought so much history to life for us. We visited the Baptistery of St. John and the Opera del Duomo Museum, and having someone so passionate and informed guiding us made all the difference.
Beyond his knowledge, Yaniel was genuinely kind, gracious, and an absolute pleasure to spend the day with. We learned so much and left with an even deeper appreciation for Florence and its remarkable history. Thank you for making the day so special!
事業者からの返答
Dear Guest,
thank you so much for your wonderful feedback! We are truly delighted that Yaniel made your experience in Florence so special with his impressive knowledge and engaging storytelling. We are also very pleased to hear that you enjoyed your visit to the Baptistery of San Giovanni and the Opera del Duomo Museum, and that his passion and professionalism made a real difference.
We are glad that you found him kind and welcoming, and that you returned home with an even deeper appreciation of Florence and its remarkable history. Thank you for sharing such a positive experience!
Kind regards,
ACCORD Team
K
Kevin_N
March 31, 2026 · via Viator
The biggest issue with...
The biggest issue with this tour was the complete confusion around the meeting point. The location listed in the booking (right front of the cathedral near the orphanage) was incorrect. When we contacted the tour operator, they repeatedly insisted that this was the correct spot.
However, another group on the same tour (booked through GetYourGuide) experienced the exact same issue. It was only after they called the operator via WhatsApp that the correct meeting point (left rear of the cathedral) was finally confirmed.
Out of just three groups on the tour, two were affected by this, which clearly shows this was not an isolated mistake but a coordination issue on the operator’s end. It caused unnecessary stress and delays at the start of what should have been a smooth experience.
As for the tour itself, it was quite underwhelming. Much of the information was delivered through pre-recorded audio, with very little added context or engagement from the guide. It felt impersonal and lacked the depth you would expect from a guided experience of such an important site.
Overall, between the disorganization and the lackluster delivery, this tour did not meet expectations. I would not recommend booking this experience in its current form.
事業者からの返答
Dear Kevin,
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience did not meet expectations, particularly due to the confusion around the meeting point.
Regarding this issue, it seems very likely that you were assisted by our automated chatbot at the time. Unfortunately, on that specific day we encountered a temporary technical bug, which led to incorrect information being provided both via chat and, in some cases, phone responses. This has since been fully resolved, but we understand how frustrating and stressful this must have been at the start of your tour, and we sincerely regret the inconvenience it caused.
For this reason, we always recommend that customers request to speak with a live agent or contact us directly via email or WhatsApp, as this ensures the most accurate and up-to-date information at all times.
As for the tour itself, we would like to clarify that the experience is designed as a multilingual audio-guided tour enhanced with live expert support. This format is specifically created to allow visitors to enjoy the attraction in their preferred language (with over 20 languages available), thanks to content curated by our art historians, while still benefiting from additional insights and assistance from our live guides in English and Italian. We understand that this style may not suit everyone’s preferences; for guests seeking a more fully personalized and interactive experience, we also offer private tours, which provide a different level of engagement.
We’re sorry again that this experience did not align with your expectations, and we truly appreciate your feedback, as it helps us continue improving our services.
Kind regards,
ACCORD Team
2
2012paulp45
March 20, 2026 · via Tripadvisor
Beautiful museum.
Beautiful museum with beautiful sculptures and an explanation of the construction of Duomo Cathedral
事業者からの返答
Cher(e) Invité(e), nous sommes heureux que vous ayez apprécié le musée et ses magnifiques sculptures, ainsi que l’explication sur la construction du Duomo. Vos commentaires positifs nous encouragent à continuer à offrir des expériences culturelles de qualité. Cordiales salutations ACCORD Team
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martinalourdesr
February 10, 2026 · via Tripadvisor
Excellente tour
I took the tour in Spanish. The guide Yaniel was fantastic. He has a vast knowledge of art and he explained everything perfectly. I enjoyed the tour very much!
事業者からの返答
Dear Guest,
Thank you for your wonderful review! We are delighted to hear that you enjoyed the Spanish tour and that Yaniel was a fantastic guide. Her extensive knowledge of art and her ability to explain everything clearly truly make the experience special. We hope to welcome you again soon!
Kind Regards,
ACCORD Team
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U3689QZlindsaym
February 24, 2025 · via Tripadvisor
A Must-Do! Excellent service and extremely educational.
Excellent way to experience the cathedral. The tour was so educational. Our guide, Barbara, was fantastic! She answered so many of our questions and really spent the time to enrich our experience!
事業者からの返答
Dear Customer,
Thank you for your wonderful review! We're delighted to hear that you had an excellent experience at the cathedral and that the tour provided valuable insights.
A special thanks to Barbara for her enthusiasm and dedication in making the visit engaging and informative. We appreciate your kind words and hope to welcome you again for another fantastic tour!
Best regards,
ACCORD Team
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Mary_K
November 7, 2023 · via Viator
Misleading
Our guide spent nearly an hour talking at us. Then headed to the museum which was closed for the day. I knew that but why didn’t the guide. The timed entry on the tickets were different on each ticket which was very confusing. We finally got into the cathedral but the dome is not included. The fine print doesn’t say there are tickets but the whole group thought they were so that says something about how this was written. An extremely disappointing trip.
事業者からの返答
Dear Mary,
we thank you for the time you dedicate to us.
We're sorry that the experience wasn't entirely satisfying, even though I believe that some of it is due to minor issues. For example, the fact that the tickets had different times, with only minutes of difference, is entirely negligible, given that, participating in a guided tour, it is obvious that all participants enter at the same time, as indeed happened.
I believe it is a good thing that the guide talked to you for so long; in doing so, she certainly managed to contextualize what is later seen during the visit.
Our tours are designed and planned to provide an optimal experience, which can vary depending on the museum due to their very nature.
The fact that Brunelleschi's Dome was not included was clearly specified on the product description page and on the voucher you received.
I apologize again that the visit did not fully satisfy you, but I hope that the essential aspects, such as the information and narratives provided by our guide within the scope of your reservation, enriched you culturally and left you with fond memories of the wonders you visited!
Best regards,
ACCORD Team
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Sheila_D
September 8, 2023 · via Viator
Good guide. Worthwhile tour
Very good guide who really knew her information. Tour ran efficiently and was easy to find. However it was rather too long because it was delivered in two languages which doubled the time to 3 hrs.
事業者からの返答
Dear Sheila,
we are delighted to hear that you enjoyed the tour, and we are especially pleased that our guide, a key element of the experience, met your expectations and was appreciated!
Occasionally, due to last-minute customer needs, the tour may be conducted in dual languages. When this happens, we always send an email notification in advance, and if it is not preferred, we always find a solution!
Nevertheless, we hope that the memories you take home with you are about the valuable information and wonders you experienced during the visit.
Best regards,
ACCORD Team
S
SuperSimo7789
November 6, 2019 · via Tripadvisor
Fantastic experience!
Beautiful to visit the Duomo, the museum and Giotto's bell tower. ( 413 steps uphill and as many downhill, with very narrow areas and spiral staircases where you had to slip with people going up and down at the same time .. but it's absolutely worth it!)
Too bad for Brunelleschi's Dome, for which seats sell out quickly, and for the Baptistery that follows too strict closing hours to the public.
2人が参考になったと回答
事業者からの返答
Grazie di averci lasciato la sua recensione. Siamo molto contenti di sapere che le sia piaciuta la visita al complesso del Duomo, è un'agglomerato di meraviglie di cui andiamo tutti molto orgogliosi. L'accesso alla cupola non è per niente facile specialmente in alta stagione e la prenotazione è obbligatoria, proprio per questo offriamo anche un tour della cupola con skip the line.
