The directions to meet at Sergio’s Bar are not very clear in order to get into the catacombs; if I had not been persistent, I would have missed getting into the sites. I was told to wait for someone outside of the bar, but, as far as I knew, no one showed up. The Opera Museum is especially interesting.
事業者からの返答
Dear Guest,
Thank you for your feedback. We are pleased that you enjoyed the Opera Museum. We sincerely apologize for the difficulties you experienced in finding the meeting point for the catacombs tour. We take your comments seriously and will work to improve the clarity of our instructions and the organization of our service.
Kind Regards, ACCORD Team
Y
Y5061OZalbertom
August 20, 2026 · via Tripadvisor
Nothing special
The best part, the museum. The rest is worth it to get in without lines, but the interior part is quite disappointing
事業者からの返答
Estimado Huésped, gracias por compartir su opinión. Nos alegra saber que disfrutó del museo y que nuestro servicio le permitió evitar las colas, haciendo que su visita fuera más cómoda. Entendemos que los interiores pueden haber generado expectativas diferentes, ya que el recorrido y los espacios visitables pueden variar. Cordiales Saludos ACCORD Team
S
susyw716
June 24, 2026 · via Tripadvisor
Great tour a must for visitors to Florence
Yaniel of Accord Italy Smart Tours and Experiences was excellent highly recommend this tour guide and tour it was amazing and due to Yaniel who was knowledgeable but also caring and friendly made my trip to Florence a great memory
事業者からの返答
Dear Guest,
Thank you for your wonderful words. We are delighted to hear that you appreciated the professionalism and kindness of our guide Yaniel and that the tour made your trip to Florence such a memorable experience. Your feedback is a great source of satisfaction for us and will be shared with him.
Kind regards,
ACCORD Team
K
Kathleen_C
June 16, 2026 · via Viator
Great way to see Cathedral and adjacent museums.
Would definitely recommend this purchase. Skip the line - sort of, you were able to enter through a side door. It is definitely worth the price of the ticket. The other museums included were a bonus.
事業者からの返答
Dear Guest, thank you for your review. We are pleased that you appreciated the quick access and the value of the experience. We are also happy that the other included museums were a pleasant bonus. Kind regards, ACCORD Team
4
432jefm
June 11, 2026 · via Tripadvisor
More than worth it!
Barbara was an excellent guide. 12/10!
Took her time extensively. Expert++. Charming ++
事業者からの返答
Geachte Gast,
Hartelijk dank voor uw prachtige beoordeling. We zijn blij dat Barbara een uitstekende gids was en uw ervaring zo boeiend heeft gemaakt, met de nodige tijd, grote deskundigheid en passie.
Met vriendelijke groet,
ACCORD Team
E
Elizabeth_T
January 25, 2026 · via Viator
Great, but check the closing times.
Do this in advance and once you’re there, check the closing times of the various sights. I was told to go to the baptistery first, then I went to the opera, thinking I’d save the duomo for last. Unfortunately, that made me too late to enter the duomo and I completely missed out. Thought it closed around 5:15 but it really closed around 3:15. Tried to get tickets a few days later, but all was sold out.
事業者からの返答
Dear Guest,
we are sorry for the inconvenience you experienced and we fully understand your disappointment. Opening hours of attractions may vary, and we always recommend checking them in advance. We will take your feedback into account to further improve the clarity of the information we provide to our guests.
Kind Regards
ACCORD Team
2
237giulianag
October 19, 2025 · via Tripadvisor
Discover Florence
Our guide, Yaniel was very knowledgeable, nice and kind .ours was a small group of 4 different nationalities and Yaniel would pass with ease in a very short time to give the same explanations to everyone , he was really good , highly recommended for many other trips , thanks ❤️
事業者からの返答
Gentile ospite,
la ringraziamo di cuore per il suo bellissimo commento! Siamo davvero felici di sapere che ha apprezzato il tour e il lavoro della nostra guida Yaniel. La sua professionalità, simpatia e capacità di far sentire tutti a proprio agio, anche in gruppi internazionali, sono davvero un valore aggiunto per noi.
Siamo lieti che l’esperienza sia stata così positiva e che la consigli così vivamente. Speriamo di accoglierla presto per tante altre splendide escursioni insieme!
Un caro saluto,
Team ACCORD
