リスボン：シントラ全日ペナ宮殿、レガレイラ＆モンセラーテ

Thank you so much for your kind words! We’re delighted to hear you enjoyed the beautiful palaces and had a great experience with your guide. It means a lot that you would recommend the tour to others. We hope to welcome you back again for another adventure in Portugal! Lisbon Ahead Tours

Dear Sophie, As a small local company, reviews like this have a significant impact on our business. Our tour includes transportation and a dedicated professional guide throughout the day. Monument entrance fees are not included and are clearly stated on the front page of the tour before booking. While it is technically possible to visit Sintra independently, coordinating Pena Palace, Quinta da Regaleira, and Monserrate in one day is far more complex than it appears. Our guides use dedicated parking and carefully planned logistics to make the day smooth and efficient. We respectfully ask future travelers to consider that our service provides much more than transportation—it offers expert guidance, organization, and a stress-free experience. Kind regards, Lisbon Ahead Tours

Thank you so much for your lovely review. We’re delighted to hear you had a great time on the tour. It’s wonderful to know that Gustavo’s knowledge, organization, and assistance with the ticket process helped make your day smooth and enjoyable. We’re also happy you appreciated the visit to Monserrate Palace, one of Sintra’s true hidden gems. Thank you for highly recommending us — we truly hope to welcome you again in Portugal. Lisbon Ahead Tours

Thank you so much for your wonderful review and for sharing your experience with us. We are delighted to know you enjoyed the tour and that Gustavo helped make your day so special. Your kind words about his passion, knowledge, and dedication mean a lot to us. It was our pleasure to be part of your visit to Lisbon, and we truly appreciate your recommendation. We hope to welcome you again in the future for another memorable experience. Lisbon Ahead Tours

Thank you so much for your wonderful review! We’re delighted to hear that Gustavo’s knowledge, positive energy, and detailed explanations made your day even more special. It’s great to know the pace of the tour felt comfortable and enjoyable. Your recommendation means a lot to us. We hope to welcome you again in Lisbon soon! Lisbon Ahead Tours

Muito obrigado pelo seu feedback! Ficamos muito satisfeitos em saber que teve uma experiência maravilhosa e que o Gustavo tornou o seu dia ainda mais especial com a sua simpatia e atenção. Esperamos ter uma nova oportunidade para lhe proporcionar mais experiências memoráveis no futuro. Até breve! Lisbon Ahead Tours

Dear Nicholas, We are truly sorry to read your words. After carefully reviewing your case, we must clarify that the tour was delivered exactly as described. Pick-up and drop-off locations in Sintra follow designated and authorized areas, and, as you kindly mentioned in your previous email, you understood this arrangement. The group arrived in Sintra’s city center at approximately 10:40am, which allows around 15 minutes walking time to Quinta da Regaleira. Our suggested 11:00am entry is based on this timing. However, we would like to emphasize that visiting Quinta da Regaleira is only a recommendation and entirely at each traveler’s discretion during free time. As previously shared, this situation has had our full attention, and we have taken the time to review it thoroughly, as we are always committed to providing a well-organized and valuable experience. Our itinerary is carefully designed to offer a complete and balanced visit to Sintra, based on many years of experience. This does not reflect our standards, and the matter has been addressed internally. As a small family company with over 15 years of experience, feedback like this is difficult to receive, but it motivates us to keep improving and delivering great experiences to all our guests. We truly wish you all the best. Kindest regards.

Thank you very much for your kind words! We’re delighted to hear that, despite the weather causing a few adjustments to the schedule, you still had a great day. Gustavo will be especially happy to know that his enthusiasm and knowledge made the experience inspiring for you. We truly appreciate your recommendation and hope to welcome you again on another adventure with Lisbon Ahead in the future!

Thank you so much for your 5-star rating! ⭐️ We’re thrilled to hear you enjoyed your day in Sintra with our guide, Gustavo. He’ll be so happy to know you found him interesting, dynamic, and helpful! It’s also great that you mentioned walking — that’s valuable information for future travelers. Happy travels!

We’re so sorry to hear about your back injury and hope you’re feeling better now. Thank you from the bottom of our hearts for your lovely words about our guide Augusto — we’ll be sure to share them with him! We also truly appreciate your note about the walking involved at Pena Palace. Your thoughtful warning will help future travelers plan ahead and enjoy the tour safely. We’re grateful for your feedback and hope to have the pleasure of welcoming you again for an even more comfortable and memorable experience.