Big Bus Toursアプリをダウンロードしてチケットにアクセスし、有効化し、リアルタイムでバスを追跡し、モバイルチケットを使用して簡単に乗車できます。
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レビュー(11,339)
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Rochelle_O
September 26, 2026
Goes everywhere you need to see.
The Big Bus gets you close to 'most any place you must see in London. The recorded narration is good, although not all of the audio jacks are in working order. The brochure makes it clear that you cannot board a bus after 6PM. What is NOT clear, is that wherever you are at 6PM is pretty much where you'll end up, no matter how far from your boarding point.
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robert_m
September 26, 2026
Very good you see so much
Well worth it
Sit up stairs to get good views
They take you all over London …………………………………………………………………
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Jean_B
September 26, 2026
A fun and easy way to get...
A fun and easy way to get oriented to the city.
We appreciated the commentary and what to explore at each stop.
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emmam444476
September 25, 2026
Fantastic group experience with 5-7 year olds!
We booked this tour for our two primary school classes. Years 1 and 2 so very small children and, for many, their first trip to London.
With such small children I really needed help organising and Norja was fantastic from start to finish. She answered so many questions and was always willing to help. On the day she even came to our pick up point to check up on us.
We had two buses for private hire. Both drivers were excellent - so friendly and adaptable.
Everyone at Big Bus made this such a memorable experience but a huge shout out to Norja for being so wonderful!
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anthonymC720SX
September 24, 2026
Good alternative for sight seeing.
If you want to tour London, this is the way to go. There are three lines, so do your research. The bus is only set up for one wheelchair, but was not a huge problem. We did make a mistake and missed our stop. Fortunately, we just went passed it, went up to the driver, and he went around the block. Traffic in London is pretty hectic, so can't try to do all three lines in a day. Definitely a plus to have the app as it tells you where the nearest stop is and where the busses are.
事業者からの返答
"Thank you for your positive review! We are glad to hear that our bus tour was the perfect way for you to explore London. We apologize for any inconvenience you experienced, but we are happy that our driver was able to assist you. Our app is designed to make your experience even easier. We hope to see you on board again soon!"
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826lt
September 23, 2026
Not a bad way to see downtown London
Actually a great way to see London, both by bus and boat. Recommend doing the bus first thing then at the end of your day hit the boat tour. Only thing is a bit confusing when it came to finding the ‘guide’ at the Tower stop. Great young man working there it’s just the other tours also wear red… maybe a sign or something?
事業者からの返答
Thank you for your positive review! We are delighted to hear that you enjoyed our bus and boat tour of London. We appreciate your recommendation and have taken note of your feedback regarding finding our guide. We will work to improve our signage to make the experience even better for our customers. Thank you for choosing our tour and we hope to see you again soon.
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Tracey_B
September 23, 2026
We always use the Big Bus...
We always use the Big Bus when traveling and have good experiences with it. While the tour itself was fine, we were a bit disappointed in the customer service at the stops. Every one we encountered was on their phone and ignoring people. It created a bottleneck when they needed to print out tickets. They should have been getting people’s tickets printed before the bus arrived to make it quicker.
事業者からの返答
Dear Tracey,
Thank you for being a loyal customer and taking the time to share your review with us.
We are pleased to hear that you enjoyed the tour itself and that Big Bus continues to be a go-to choice for your travels.
However, we are truly sorry to learn about your experience with our staff at the stops. Friendly and efficient customer service is a top priority for us, and ignoring guests or causing boarding delays due to phone use is certainly not the standard we aim for. Your feedback regarding pre-printing tickets to keep the process moving smoothly is extremely valuable, and we will share this directly with our local operations team to ensure better service going forward.
We appreciate your constructive input and hope to welcome you back for a seamless experience on your next trip!
Maria@BigBusToursCustomerService
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Amy_T
September 23, 2026
Overpriced
Miserably slow going around. Lots of stops which was fine but several route changes that weren’t posted or mentioned on the tour. Audio wasn’t very good on some of the buses. Overpriced for what it is. Make the Tube your friend and save some money.
事業者からの返答
Hello, Amy!
Thank you for taking the time to share your feedback.
We are truly sorry to hear that your experience on our London Hop-On Hop-Off tour fell short of your expectations.
We apologize for the frustration caused by the slow traffic, unannounced route changes, and the poor audio quality on some of our buses.
While London traffic and live road events occasionally force us to divert routes, we agree that these changes should always be communicated clearly to our guests.
We are already looking into the audio issues to ensure all onboard systems are fully operational.
We strive to offer a valuable and memorable experience, and it is disappointing to know we missed the mark for you.
We would love the opportunity to look into your booking and address this further.
Please reach out to our support team directly on our official website with your booking reference.
We offer our customers always a solution!
Thank you again for your honest feedback—it helps us improve our service.
Maria@BigBusToursCustomerService
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Meredith_D
September 23, 2026
Beer lovers tour
Amanda was a terrific guide and host. She really knew a lot of Munich history which was super interesting. My only regret was that there was no NA beer options which was surprising given the availability of NA beers at the Oktoberfest. If you love beer, this is a great tour!
事業者からの返答
Hello!
Thank you so much for your great review!
We’re thrilled to hear you had such a wonderful time with Amanda and enjoyed learning about the local history and beer culture.
We also really appreciate your feedback regarding non-alcoholic options—we’ll definitely keep this in mind to make our tours even better.
Cheers and hope to see you again soon!
Maria@BigBusToursCustomerService
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Venture55800083080
September 22, 2026
A good experience.
The experience was good. I do wish that the driver would announce all the stop numbers. He was very helpful other than that.
事業者からの返答
Thank you for your feedback! We're glad to hear you had a good experience and we appreciate your suggestion about the stop numbers. We'll definitely take that into consideration to ensure our services remain helpful for all passengers.
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