市内観光ロンドン乗り降り自由バスツアー＆予約可能エクストラ

Thank you for your feedback. We are very sorry to read about your experience on the City Sightseeing London hop-on hop-off bus. The safety and wellbeing of our passengers is our top priority, and we take reports of unsafe driving or incidents on board very seriously. This is not the level of service we aim to provide. We will pass your comments to the relevant operations team for internal review and follow-up. We appreciate you bringing this to our attention, as it helps us continue improving our service in London. City Sightseeing Team

Thank you so much for your lovely feedback! We’re delighted to hear that you had an amazing experience with Kiran in London. She will be very happy to know that her welcoming attitude, clear explanations, and friendly conversation made your City Sightseeing experience even more enjoyable. At City Sightseeing London, we always aim to provide a smooth and memorable hop-on hop-off sightseeing bus experience, helping visitors discover the city’s main attractions in the most enjoyable way. We hope to welcome you again soon for another great tour around London!

Dear Hilarie, Thank you very much for your 5-star review. We are delighted to hear that you found the City Sightseeing London hop-on hop-off bus tour a convenient and enjoyable way to explore the city in just one day. It’s great to know you were able to see many of London’s key landmarks and that you enjoyed the balance of informative and light-hearted commentary. We also really appreciate your helpful tip about using earbuds or bringing personal headphones. Feedback like this is very valuable for future visitors. At the same time, we are sorry to hear that you experienced longer waiting times at one of the stops. We continuously work on improving our service frequency and operations to ensure a smoother experience across all routes, and your comments will be shared with the relevant team in London. Thank you again for your recommendation, and we hope to welcome you on board in the future for an even better experience!

Dear David, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your experience with City Sightseeing London hop-on hop-off tour did not meet your expectations. We regret the inconvenience caused by the reduced service on the Green Route, as well as the impact this had on your planned starting point. Route adjustments can sometimes occur due to operational requirements, but we understand how this affected your overall experience, especially when relying on a specific line near your hotel. We are also sorry to hear about the conditions you experienced during the journey, including the weather impact on the upper deck seating and the discomfort caused during the ride. While weather conditions are beyond our control, we do recognise how they can significantly affect the enjoyment of the tour. Regarding the audio guide app, we apologise for the technical issues you encountered, including delays and synchronization problems. This is not the standard we aim to provide, and we appreciate you bringing this to our attention so it can be reviewed further. We also regret the delay in validating your digital ticket and the inconvenience this caused at the start of your journey. Your comments about staff consistency and boarding experience have been shared with the relevant teams for internal review and improvement. We are very sorry that your experience fell short compared to other operators you have used. Your feedback is extremely valuable to us and will be taken into account as we continue working to improve our service in London.

Dear Customer, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about your experience in London and the frustration this caused during your visit. We fully understand your disappointment, especially as you chose our City Sightseeing London hop-on hop-off tour based on the expectation of stops at King’s Cross and St Pancras. We are very sorry for the confusion and inconvenience caused upon arrival when trying to locate the stop. Please note that our routes and stop availability can occasionally be subject to operational changes due to traffic regulations, roadworks, or city planning decisions. However, we sincerely regret that this was not clearly communicated at the time of your booking or made sufficiently visible during your journey planning. We understand how this directly impacted your experience and led to a significant loss of time during your day in London. We are also very sorry to hear about your difficulties reaching our team by phone and your experience with customer service. This is not the standard we aim to provide, and your comments regarding communication, availability, and tone have been taken very seriously and escalated internally for review. We completely understand your frustration given that your experience did not match what you expected from the information available at the time of purchase. Your feedback regarding website clarity, stop communication, and on-site information has been shared with the relevant departments for urgent review and improvement. We are truly sorry that your visit did not go as planned and appreciate you bringing this to our attention.

Dear Customer, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and regret the frustration and inconvenience caused during your visit to London. We understand how disappointing it must have been to experience long waiting times and uncertainty while trying to use the City Sightseeing London hop-on hop-off service, especially on a limited time schedule. This is not the level of service we aim to provide. Regarding the Green Route and King’s Cross stop, we would like to clarify that route operations and stop availability can sometimes be temporarily adjusted due to traffic conditions, roadworks, or city regulations. However, we are very sorry if this was not clearly communicated at the time of your purchase or during your journey, as this appears to have caused confusion and impacted your plans. We also sincerely apologise for the difficulty you experienced trying to reach our team and for your interaction with our customer service representative. This is being taken seriously and will be reviewed internally. We are truly sorry that your experience fell short of expectations.

Dear Customer, Thank you very much for your 5-star review. We are delighted to hear that you loved your City Sightseeing London hop-on hop-off bus tour and found it so convenient and flexible to explore the city at your own pace. It’s great to know you enjoyed the different routes and the ease of hopping on and off throughout the day. We also appreciate your helpful tip about the multiple-day pass. This is indeed a great option for visitors who want to make the most of London and see as much as possible above ground while using the buses as a main way of transport. Regarding your experience near the Tower of London, we’re sorry to hear you had to find an alternative route at that point. We continuously review our operations to improve route flow and connectivity across all key landmarks. Next time visiting London, we recommend setting sail on our scenic river cruise, combining your London bus ticket with and Edinburgh bus ticket, exploring the Tower of London's historic past, indulging in Afternoon Tea at the Rubens at the Palace or enjoying in the Winter Season our Christmas Lights Tour. Thank you again for your recommendation, and we hope to welcome you on board again soon for another great journey through London!

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience in London and that you were unable to find the pick-up point. We also regret that you did not receive a response when you contacted the operator and that you were unable to redeem your tickets. This is certainly not the experience we aim to provide, and we understand how frustrating this situation must have been. Your comments are very important to us and will be shared with the relevant team for review, particularly regarding communication and meeting point clarity. We truly appreciate your feedback and hope we may have the opportunity to provide you with a better experience in the future.

Thank you for your feedback. We are very sorry to hear that you were disappointed with your experience on the City Sightseeing London hop-on hop-off bus tour. We take comments like this very seriously, especially when they refer to stop coverage and service reliability. Our London sightseeing route is designed to operate with clearly defined stops, and we regret if you felt that the bus did not stop where expected. In central London, factors such as traffic conditions, road closures, or temporary diversions can occasionally affect the ability to serve all stops consistently throughout the day. That said, we completely understand your frustration, and we will be reviewing your comments with our operations team to verify what happened on the day of your journey. We appreciate you taking the time to share your feedback, as it helps us improve our hop-on hop-off service in London and ensure better communication for future passengers.