ル・ヴェルドンより： クルーズ船で行くボルドー

Dear Guest, thank you for your feedback. As the name “Bordeaux On Your Own” indicates, this experience is designed as a comfortable round-trip transfer from Le Verdon to central Bordeaux, giving guests the freedom to explore the city independently at their own pace. In addition to transportation aboard a comfortable coach, we also provide commentary during the journey and a chilled glass of Crémant at the end of the trip. For guests looking for a fully guided sightseeing experience in Bordeaux, we also offer a separate guided shore excursion. We are pleased that your journey was comfortable and hope you enjoyed your independent time in the city.

Hello! Thank you so much for sharing your feedback. We’re glad to hear the journey itself worked well. Bordeaux is indeed really easy to explore on foot once there. Thank you as well for your suggestion regarding a city map. That’s really helpful input, and we will definitely take it into consideration as something we may improve for future guests. Wishing you many more enjoyable and easy-going travels ahead! Warm regards, Natalia Vexperio

Dear Melinda, Thank you so much for taking the time to share your feedback. We’re very happy to hear that you enjoyed the comfort of the coach and the smooth organization of your transfer to Bordeaux. Just to clarify — Viator is a booking platform that lists experiences from different tour operators. In this case, it was our company, Vexperio, who organized and operated your tour, and we were the ones in direct contact with you before your trip. We completely understand your wish for more time in Bordeaux — it’s such a beautiful city that always leaves you wanting to stay longer! The timing of the tour is coordinated with the cruise ship’s schedule to ensure all guests return safely and comfortably, but we will certainly reconsider extending the time for future departures where possible. Thank you again for choosing us, and we hope to welcome you on another tour soon — perhaps with a little extra time to explore next time! Warm regards, Natalia The Vexperio Team

Dear Jean, Thank you for sharing your experience. We are very sorry for the inconvenience caused by the air-conditioning breakdown on your way to Bordeaux. Guest comfort is always our top priority, and we regret the discomfort you and your group endured in such high temperatures. Our team worked to repair the system, and the air-conditioning was fixed for the journey back to the port so the return could be completed more peacefully. We recognize that this situation still caused distress, and we truly appreciate your patience and understanding. Regarding your mention of the Barcelona excursion, please note that this service is not part of our company’s offerings. We value your feedback, as it helps us improve, and we hope to welcome you again under far more comfortable conditions. Warm regards, Natalia Vexperio

Dear Luz, Thank you so much for taking the time to share your feedback. We’re very glad to hear that you enjoyed the ride with us. Just to clarify, the tour you booked, “Bordeaux on Your Own,” is designed as a transfer service, giving guests a comfortable and easy way to reach Bordeaux and then enjoy discovering the city independently. Along the way, our assistant was there to make sure everyone was looked after before and after the visit, while also sharing some stories and insights about France, the region, and local culture. Flyers were provided to help with exploring, and to finish the day we were happy to offer a refreshing glass of Crémant as a little treat. For guests who prefer a fully guided experience, we also offer guided tours as a separate option. We are not sure why you gave us a 3-star review for a service we fulfilled above and beyond. Warm regards,