ボルドーへのル・ヴェルドン港： カルチャー＆ワイン＆ハイライトショアトリップ

Dear Christina, Thank you for sharing your feedback. We’re sorry that the balance between guided commentary and free time did not meet your expectations. As your ship was in port for only nine hours, this normally eight-hour excursion had to be shortened to seven hours. We informed all guests of this change in advance, as it reduced the planned time in Bordeaux by one hour. Nevertheless, the itinerary still included approximately one hour of free time. This is a guided cultural tour, and our guide was fully committed to sharing Bordeaux’s history and culture despite the more limited schedule. For guests who prefer less commentary and more time to explore independently, we also offer a “Bordeaux On Your Own” option. We appreciate your feedback and are sorry that this particular experience was not the right fit for you. Warm regards, Julia Vexperio

Hello William, Thank you for sharing your experience and for highlighting the amount of walking involved in this excursion. As you correctly mentioned, the tour description clearly explains that exploring Bordeaux involves a considerable amount of walking, including historic and uneven surfaces. We take the physical requirements seriously and make a point of communicating them in advance so guests can assess whether the excursion is suitable for them. However, as this is a shared tour, we cannot ultimately control the individual circumstances or level of preparedness of every traveler who joins the group on the day. Our guides must then manage the situation as professionally as possible, showing consideration for all guests while keeping the group together and following the planned itinerary. We understand that this can sometimes affect the pace of a shared experience, and we appreciate your patience in this situation. We will continue reinforcing the mobility information provided before the tour so that future guests can make the most informed decision possible before booking. Thank you again for joining us and for sharing your feedback. Warm regards, Julia Vexperio

Hello, Thank you for sharing your experience. We’re glad the tour gave you a good overview of Bordeaux and that the city left you wanting to return and explore further. As you correctly mentioned, the ship shortened its time in port on this particular date. As a result, the excursion also had to be shortened by approximately one hour to ensure a safe and timely return to the ship. Unfortunately, this also reduced the amount of free time available in Bordeaux. Regarding the pace of the tour, we clearly communicate in advance that this excursion involves an extended walking portion and continue to reinforce these physical requirements so guests can determine whether the tour is suitable for them. However, on a shared excursion, we cannot control the individual circumstances or level of preparedness of every traveler who joins the group. Our guides therefore have to balance the needs of travelers with different mobility levels while keeping the group together and following the schedule as closely as possible. We appreciate everyone’s patience and understanding when such situations arise. We hope you have the opportunity to return to Bordeaux and enjoy even more of this beautiful city at your own pace. Warm regards, Julia Vexperio