It is a very economical & easy way to get from the airport to the centre of Rome...... buses come regurlarly.
事業者からの返答
Thank you for your positive feedback! We are glad you found our service convenient, affordable, and reliable. We look forward to welcoming you on board again on your next visit to Rome!
K
Kathleen_H
October 7, 2026 · via Viator
Driver could have been a person
Getting to the bus was easy and they made sure we were on the right bus. Unfortunately, we could not understand what the driver was saying at the stops (it sounded like the same thing at each one) and we missed our stop and went all the way to the end of the route. When we asked the driver about not hearing when our stop came up he became very rude and said he announced it and we had to find a way back as it was not his problem it was ours shoved our luggage to us. I explained that we never heard out stop and again he said your problem not mine got in the bus and left us standing there with our luggage and no idea where we were. Finally got a uber to get us to the hotel that was a 20 minute drive back tracking the bus route we just took. We have used Viator several times and never had a problem but there is always a bad apple but would still recommend but hope you get a nicer driver.
事業者からの返答
Dear Customer,
We are sorry to hear about your experience and take your complaint seriously.
Our drivers are required to announce each bus stop, and we regret that you were unable to hear or understand the announcement clearly.
Could you please contact us privately with the date and time of your journey? This will allow us to identify the driver involved and arrange specific training to improve the clarity and volume of stop announcements, helping us provide a better experience for our passengers in the future.
Regarding your request to return to a previous stop, unfortunately, our buses can only stop at the locations scheduled along the itinerary, so we are unable to provide additional or unscheduled stops.
Thank you for bringing this matter to our attention. Your feedback helps us improve our service.
S
Shronda_J
October 7, 2026 · via Viator
It worked
Solo traveling I felt safer in a group. All went well getting to my hotel! Make sure to communicate with the driver.Thanks
事業者からの返答
Thank you for sharing your experience! We are pleased to hear that you felt safe and that your journey to the hotel went smoothly. Your feedback is greatly appreciated, and we will continue to provide a safe and reliable service to all our passengers.
4
483_d_ml
September 13, 2026 · via Tripadvisor
Sitbusshutle to Rome citycenter
Arafat &Luca was very friendly and helpfull we are grateful for the help it made much more easiee to get to the city centre
事業者からの返答
Thank you so much for your kind words! We’re very happy to hear that Arafat and Luca were friendly and helpful, and that they made your journey to the city centre easier. We hope to see you again soon!
A
Allen_W
September 7, 2026 · via Viator
Great way to get from airport to Hotel
Our booked hotel was within 2 blocks from Termini which made this an economical choice to get there from the airport..
事業者からの返答
Thank you for your kind review! We’re delighted that you appreciated our convenient location, just a short walk from Roma Termini, and found it an economical and practical choice. We hope to welcome you back on your next visit to Rome!
C
Carole_K
September 5, 2026 · via Viator
Easy Reservation-Difficult Communication & Dropoff
Reserving was easy with Viator, tickets available on phone. Viator sent regular reminders with pertinent information. We were clearly told there were 2 stops, one at the Vatican and then at Termini. We confirmed this with the agent upon boarding and he place our bags in a separate compartment for this stop. The driver announced the stop in garbled Italian, there was no Vatican in sight, and another passenger translated this was the Vatican stop. We were left off much too soon at a spot not on the itinerary, had to hurry off, left a small bag on the bus, and were left to find an alternate way to the Airbnb. Had to call customer service to retrieve our lost bag and spend a few hours the next day traveling to pick it up. If messaging had been clearer by our driver, none of this would have happened and the experience would have been very positive.
事業者からの返答
Dear Customer,
Thank you for taking the time to share your feedback. We are pleased to hear that the booking process through Viator was easy and that you received all the necessary information and reminders before your journey. However, we would like to clarify a few important points regarding your comments.
The relevant information provided on Viator clearly indicates the address of our Vatican stop: Via Crescenzio. A simple check of this address on Google Maps would have shown that the stop is located in the Vatican area and would also have allowed you to verify the distance from your accommodation.
Our service is a shared coach shuttle operating between fixed and clearly designated stops. It is not a door-to-door transfer service or a taxi service that takes passengers directly to their individual accommodation. This type of service and the designated stops are clearly specified at the time of booking.
The driver announces the stops, including the Vatican stop and Via Crescenzio. We appreciate that Italian may not be familiar to all our international passengers; however, the stop was correctly announced, and other passengers were also able to identify it as the Vatican stop. It is important to note that the Vatican is a large area and is not limited exclusively to St. Peter's Basilica. Therefore, expecting the Basilica itself to be directly visible from every location within the Vatican area may lead to some misunderstanding.
Furthermore, passengers are never asked to rush when leaving the coach. We are naturally sorry that a small bag was left on board; however, this was not caused by the location of the stop or by any failure of our service. On the contrary, our team made every effort to assist you in recovering your belongings, allowing you to successfully retrieve your bag. We believe that this assistance should also be taken into consideration when evaluating the overall experience.
We always strive to provide clear information and assistance to our passengers. In this particular case, we respectfully believe that the information regarding the nature of the service and the exact location of the stop was correctly provided both before and during the journey.
We are sorry that your experience did not fully meet your expectations, but we do not believe it is fair to attribute the circumstances described entirely to our service.
Kind regards,
SIT Bus Shuttle
A
adeolaadebiyi
August 27, 2026 · via Tripadvisor
Great Service
This company are great and the staff are very respectful 🖤 they always get you to the airport on time and the coach is clean and a great price for the service. I would like to especially mention Arafat at Fiumicino Airport in Rome - a lovely man. Thank you Arafat!
事業者からの返答
Thank you so much for your kind words and for taking the time to share your experience!🖤
7
790nbb
August 22, 2026 · via Tripadvisor
Recommended
This was our first family tour in italy.we wanted cheapest option for Vatican & the guy who was working Rafat maybe. He told me scan our Qr and buy online.Then we bought online pay 7$ for person.We arrived Vatican within 40 minutes. Professional staf & Professional Service. Thanks again
事業者からの返答
Thank you so much for your kind review! We hope to welcome you and your family back to Italy again soon!
M
Melanie_L
August 5, 2026 · via Viator
Stall Number
It would be a lot easier if you gave a stall number for people to look for. The person looking at the tickets didn’t know where to look then took photos of my receipt when all he had to do was be patient so I could show him.
事業者からの返答
Dear Customer,
Thank you for your feedback.
I am a little confused by your statement. Our staff is well trained and knows exactly where and how to check passengers' tickets.
The issue is that, on some occasions, due to the connection between our booking system and the booking portal, a reservation may not immediately appear correctly in our passenger list. When this happens, it simply takes a few extra minutes to retrieve and validate the booking.
We sincerely hope that this occasional technical delay does not cause significant inconvenience to our passengers, and we appreciate your patience and understanding should such a situation arise.
Kind regards,
G
Gloria_L
July 23, 2026 · via Viator
1st Trip to Rome!
Clear instructions, product descriptions is exactly described, drive is safe and no BS. Appreciated others’ reviews.