We traveled as a family from Fiumicino Airport to Roma Termini, and we had a really great experience.
A special thanks to ARAFAT, who was incredibly helpful from the very beginning. He helped us with the tickets, explained everything clearly, and also gave us some very useful information and tips about Rome. We ended up buying round-trip tickets from him, and the whole journey was smooth, comfortable, and easy.
Everyone was friendly and professional, and we truly appreciated the great service.
Thank you again, ARAFAT, for making our first moments in Rome so much easier and more enjoyable.
See you again very soon!🖤
1人が参考になったと回答
事業者からの返答
Thanks a lot for your feedback. we feel proud of our staff
7
739antoniettac
October 4, 2026 · via Tripadvisor
Excellent operator.
I truly hope you get to meet Vincenzo! He is a special person, always available, and kind. He is truly very good at what he does and, above all, he makes you feel looked after and supported. Thank you from the bottom of my heart, Vincenzo; meeting people like you really makes a difference! ❤️
X
X9915YXsarahs
September 26, 2026 · via Tripadvisor
Lost and found backpack
The SIT bus is an easy and convenient way to travel to and from the airport to Rome. What stood out the most is the customer service. In a rush, I exited the bus without grabbing my backpack from above the seat. Arafat went above and beyond calling drivers, reassuring me along the way, before I was reunited with my bag. I am beyond grateful and will forever remember this kindness.
事業者からの返答
Thank you so much for your kind words! We’re delighted to hear that Arafat was able to assist you and help reunite you with your backpack. We’ll be sure to share your wonderful feedback with him. We’re very happy to have made your journey a little less stressful, and we hope to welcome you on board again soon!
I
Ivananapoli2000
September 20, 2026 · via Tripadvisor
excellent
I arrived with my family at the stall and there was a guy named Arafat who helped us buy tickets online, there were 6 of us, he was really very kind, he helped us understand how to do it and how to get to the Vatican.
Excellent service and very clean bus, thanks to all the staff, see you soon!
事業者からの返答
Grazie di cuore per aver condiviso la vostra esperienza! Siamo davvero felici di sapere che vi siete trovati bene con il nostro servizio e che il nostro collega Arafat sia stato così disponibile nell’aiutarvi con i biglietti e le indicazioni per raggiungere il Vaticano.
Ci fa molto piacere sapere che avete apprezzato anche la pulizia del pullman e la professionalità di tutto lo staff. Condivideremo sicuramente i vostri complimenti con Arafat e con il resto del team.
Grazie ancora per averci scelto e… vi aspettiamo presto!
F
francescamK3394IM
September 13, 2026 · via Tripadvisor
Excellent
I took the bus from FIUMICINO there was a guy named Arafat who was really good I bought the 7€ ticket for Termini the bus was clean and I want to thank Arafat again see you soon thanks
事業者からの返答
Grazie mille per le sue bellissime parole! Siamo felici che abbia apprezzato la pulizia del nostro autobus e la gentilezza di Arafat. Saremo lieti di rivederla presto!
V
V353LOricardol
September 8, 2026 · via Tripadvisor
First bus in Rome - great help along the way
Arafat was a great help, he explained to me how to navigate the buses, he gave me good tips about the place I was going to visit, even with patience for the language barrier. Highly recommended service,
K
katharinamR4956YU
August 29, 2026 · via Tripadvisor
Positive experience!
We booked the tickets online without any complications. The bus was already waiting at the airport and everything was very well organized. The bus was clean and pleasantly air-conditioned. The departure was on time and we arrived at our destination reliably. Overall a very pleasant and smooth transfer – would do it again!
事業者からの返答
Thank you so much for your kind review! We’re delighted to hear that you had a smooth and pleasant experience with us. We truly appreciate your feedback and hope to welcome you again soon!
2
292valel
August 1, 2026 · via Tripadvisor
Unbelievable scene
Bus departure at 6:00. Flight at 8:00 with boarding at 7:30. Arrival at 6:00 sharp, right on the dot, not a second later. I see the driver closing the doors in front of me and pointing to the operator validating the tickets. While I do it, it leaves right in front of me. Next bus at 6:30. It speaks for itself.
事業者からの返答
Gentile Cliente,
ho letto il Suo commento e comprendo il Suo disappunto. Tuttavia, mi permetto di precisare alcuni aspetti che non ci consentono di condividere la Sua valutazione.
Il nostro servizio prevede partenze dall'aeroporto a partire dalle ore 03:55, con una frequenza di circa 15–20 minuti. Scegliere una partenza alle ore 06:00 per un volo con imbarco previsto alle ore 07:30 rappresenta una scelta oggettivamente rischiosa, considerando i possibili imprevisti lungo il percorso, quali traffico, incidenti o altre circostanze non prevedibili.
Per questo motivo consigliamo sempre ai nostri passeggeri di programmare il trasferimento con un adeguato margine di anticipo, preferibilmente almeno tre ore prima dell'orario del volo, così da affrontare eventuali ritardi senza compromettere la partenza.
Desidero inoltre sottolineare che il rispetto degli orari è un dovere anche nei confronti degli altri passeggeri. Trattenere l'autobus in attesa di un viaggiatore in ritardo, soprattutto se con bagagli da caricare, avrebbe inevitabilmente arrecato disagio a tutte le persone già regolarmente a bordo e presenti con puntualità.
Siamo sinceramente dispiaciuti che la Sua esperienza non abbia soddisfatto le Sue aspettative, ma confidiamo che possa comprendere le ragioni operative che ci impongono di rispettare gli orari di partenza, nell'interesse di tutti i nostri clienti.
Cordiali saluti.
D
Daniel_B
July 5, 2026 · via Viator
Fair price, adequate service.
Very punctual, the buses are very comfortable, and the transfer is to the exact sites defined in the description.
事業者からの返答
Gracias por su comentario. Nos alegra saber que hemos cumplido con sus expectativas.
M
manuelulif
June 17, 2026 · via Tripadvisor
Unsafe
Unsafe, driver deliberately tried to hit a small car with the bus because the person wouldn't go above the speed limit, he did this several times, maliciously throwing someone off the lane after cutting through the left, I rode the bus at 1645 from the Vatican pickup point on June 17, this guy don't deserve a driver's license
事業者からの返答
Dear Guest,
thank you for bringing this matter to our attention.
We are sincerely sorry to read about your experience and the concerns you raised regarding the driver's behavior during your transfer on June 17th. Safety is our highest priority, and the conduct you described is completely contrary to the standards, procedures, and driving rules that we require all our drivers to follow at all times.
We take your report very seriously. Following your review, we will immediately investigate the incident internally and a disciplinary letter will be issued to the driver involved while the facts are being fully assessed.
Our company is committed to providing safe, professional, and respectful transportation services, and we deeply regret that your experience did not reflect these values.
Thank you for taking the time to share your feedback. It helps us maintain and improve the quality and safety of our service.
Kind regards,
Customer Service Team
