レロ書店への入場料込みのセルフガイドツアー

Dear Wendy, Thank you so much for your wonderful review! We’re delighted to hear that you had a fantastic experience at Livraria Lello and felt that the visit was well worth the wait. Being able to use the eligible ticket value toward the purchase of a book makes the experience even more special, giving you a wonderful souvenir to take home. Thank you for sharing your experience, and we hope to welcome you back to Porto! Kind regards, The Luka Destinations Team

Dear Suzanne, We’re sorry to hear that the experience did not meet your expectations. Livraria Lello is one of Porto’s most visited attractions, and especially during busy periods, there can be lines and a high number of visitors inside. While visitor flow and conditions inside the bookstore are not under the direct control of Luka Destinations, we understand how this can significantly affect the overall experience. We would also like to clarify that the experience purchased includes more than admission to Livraria Lello, as it also provides a self-guided tour designed to help visitors discover other highlights of Porto. We’re sorry that, in your case, the visit did not provide the experience you expected, and we appreciate you sharing your feedback with us. Kind regards, The Luka Destinations Team

Dear Diedre, Thank you for sharing your experience and for offering a helpful tip to other travelers! Livraria Lello is one of Porto’s most popular attractions, so busy periods can certainly bring longer lines. We’re glad to hear that once your entry time arrived, the process moved quickly. Thank you for your recommendation, and we hope you had a wonderful time in Porto! Kind regards, The Luka Destinations Team

Dear Josee, Thank you so much for your review! We’re delighted to hear that you had a positive experience, from the organized waiting process outside to exploring the beautiful interior of Livraria Lello. The intricate woodwork and impressive stained-glass skylight are certainly among the details that make the bookstore such a special place. Thank you for sharing your experience, and we hope to welcome you back to Porto! Kind regards, The Luka Destinations Team

Dear Mary, We’re sorry to hear that this situation caused frustration during your visit to Livraria Lello. The credit associated with the admission ticket is subject to the conditions and book selection established directly by Livraria Lello, and we understand that these conditions may not have been sufficiently clear at the time of your visit. We’re especially sorry that you selected books for your grandchildren expecting to use the credit, only to learn at checkout that it did not apply to those specific editions. We understand how this could make the experience disappointing. Your feedback is very important to us and helps us improve how we communicate the conditions of the book credit so future visitors have clearer information before their visit. Thank you for sharing your experience, and we’re sorry that it did not meet your expectations. Kind regards, The Luka Destinations Team

Dear Ross, Thank you so much for your wonderful review! We’re delighted to hear that Livraria Lello was one of the highlights of your time in Porto. The architecture and interior truly make it a special place to visit, and we’re glad that the opportunity to take home a book made the experience even more memorable for you. Thank you for choosing our experience. We hope to welcome you back to Porto! Kind regards, The Luka Destinations Team

Bonjour Helene, Nous sommes sincèrement désolés pour ce qui s’est passé et pour la frustration causée par le fait que vous n’ayez pas pu effectuer la visite prévue. Nous comprenons à quel point cette situation a dû être décevante, d’autant plus que vous étiez un groupe de six personnes. Notre équipe a bien été informée de la situation et nous regrettons que votre expérience ne se soit pas déroulée comme prévu. Concernant le remboursement mentionné dans notre communication avec vous, nous comprenons votre préoccupation et nous sommes également désolés pour tout retard ou désagrément lié à cette procédure. Nous vous présentons nos sincères excuses pour cette expérience et vous remercions d’avoir partagé votre commentaire avec nous. Cordialement, L’équipe Luka Destinations

Dear CMMC_G, Thank you so much for this wonderful review! We’re delighted to hear that you found Livraria Lello such a special place and enjoyed taking the time to explore the bookstore. It’s wonderful to know that its unique atmosphere and collection made your visit enjoyable, even without books in Dutch! Thank you again for sharing your experience and for choosing to visit Livraria Lello with us. We hope to welcome you back to Porto for another memorable experience in the future! Warm regards, Luka Destinations

Dear Helen, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your visit was affected by the crowds and, especially, that you only received the information about the €15.95 book voucher after returning home. We completely understand your frustration, as this meant you were unable to take advantage of the voucher during your visit. The voucher is included with the ticket and can be used towards the purchase of an eligible Livraria Lello Editions book. We regret that the information did not reach you in time to make use of this benefit, and we appreciate you bringing this to our attention. We also understand your comments regarding the high number of visitors. Livraria Lello is a very popular attraction, and busy periods can make the experience feel more crowded than expected. Thank you again for sharing your honest feedback. Your comments are valuable to us as we continue working to improve the information and experience provided to our guests. Warm regards, Luka Destinations

Dear Season305, Thank you so much for this wonderful review! We’re thrilled to hear that you found Livraria Lello to be an amazing experience and one that is best enjoyed in person. It’s wonderful to know that the beauty and unique atmosphere of this iconic Porto landmark made such an impression on you. Thank you again for your kind recommendation and for choosing to visit Livraria Lello with us. We hope to welcome you back to Porto in the future! Warm regards, Luka Destinations