レロ書店チケット（セルフガイドツアー＆ローカルフードガイド付き）

Dear Daohne, Thank you so much for sharing your experience! We’re delighted to hear that you appreciated the beauty and iconic character of Livraria Lello. Although the bookstore is smaller than many visitors expect, there is something truly special about seeing it continue to bring together readers from all over the world and celebrate a shared love of books. Thank you for your review, and we hope your visit became a wonderful memory of your time in Porto! Kind regards, The Luka Destinations Team

Dear Anthony, Thank you for sharing your experience. We’re sorry to hear that the visit did not meet your expectations. Livraria Lello is one of Porto’s most popular attractions, and during busy periods, the number of visitors can make it difficult to explore the space as comfortably as expected. While the flow of visitors inside the bookstore is not under our direct control, we understand how this can significantly affect the experience. Our experience was designed to complement the visit to Livraria Lello with a self-guided tour of Porto and a local food guide, offering additional ways to discover and enjoy the city. We’re sorry that, in your case, the overall experience was not satisfactory, and we truly appreciate your feedback. Kind regards, The Luka Destinations Team

Dear Johnni, Thank you for sharing your experience with us. We’re glad to hear that you appreciated the beauty of Livraria Lello, although we’re sorry that the crowds and your perception of the overall value affected your experience. As one of Porto’s most popular attractions, Livraria Lello can become quite busy, especially during peak periods. We also understand that every traveler has different priorities and expectations when it comes to their travel budget. Our experience was designed to offer more than just admission to Livraria Lello, combining the visit with a self-guided tour of Porto and a local food guide to help travelers discover more of the city. We appreciate your feedback, as it helps us continue improving the way we present and deliver our experiences. Kind regards, The Luka Destinations Team

Dear Christopher, Thank you so much for taking the time to share your experience! We’re delighted to hear that you found the entry well organized and on schedule, and that you enjoyed exploring the wide variety of books and admiring the beautiful staircase and unique décor of Livraria Lello. It’s wonderful to know that these details contributed to your experience. We also appreciate your feedback regarding the crowds. Livraria Lello is a very popular attraction, especially during busy periods, and we’re always working to make the entry process as smooth and organized as possible. Thank you again for choosing to visit Livraria Lello with us and for sharing your experience. We hope you enjoyed your time in Porto and would be delighted to welcome you again in the future! Warm regards, Luka Destinations

Dear Maritza, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your visit to Livraria Lello and found the bookstore charming and worth discovering. It’s wonderful to know that you would highly recommend the experience to other travelers. Thank you for taking the time to share your kind words and recommendation. We hope to welcome you again on your next visit to Porto! Warm regards, Luka Destinations

Dear Diana, Thank you for taking the time to share your feedback, and we are truly sorry to hear about your experience. We sincerely apologize that you did not receive your ticket and were therefore unable to enter Livraria Lello. We completely understand how disappointing this must have been, especially after making the booking and arriving at the venue expecting everything to be ready. Tickets should be delivered correctly and in time for guests to access the experience, and we regret that this did not happen in your case. We take this type of issue very seriously and are reviewing the ticket delivery and communication process to help prevent similar situations in the future. We would appreciate the opportunity to look into your booking and understand exactly what happened. If you have not already done so, please contact us directly with your booking details so our team can investigate the case and assist you further. We sincerely regret the inconvenience and disappointment caused. Warm regards, Luka Destinations

Dear Claire, Thank you for taking the time to share your honest feedback. We’re sorry to hear that your visit to Livraria Lello did not meet your expectations and that the experience felt disappointing for your group. We understand that attractions can appeal very differently to different visitors, and we respect your perspective. While many guests are drawn to the bookstore’s architecture, history, and unique atmosphere, we recognize that it may not be an experience everyone finds engaging or worthwhile. We appreciate you sharing your opinion, as honest feedback helps us better understand our guests’ expectations and continue improving the overall experience. Thank you again for visiting, and we hope you enjoyed other experiences during your time in Porto. Warm regards, Luka Destinations

Dear Ali, Thank you very much for your wonderful and thoughtful review! We’re delighted to hear that, despite the queues and the heat, your visit to Livraria Lello was ultimately well worth it. It’s wonderful to know that you appreciated the unique atmosphere of the bookstore, especially the beautiful bespoke cover designs of the Lello editions. We’re also very happy to hear that our staff were helpful and that you enjoyed the added value of being able to use the ticket amount toward a book purchase. It’s great to know that you left with no regrets and such positive memories of the experience! Thank you again for your kind words and recommendation. We hope to welcome you again in Porto in the future! Warm regards, Luka Destinations

Dear Jeanne, Thank you very much for your wonderful review! We’re delighted to hear that you had a great experience visiting Livraria Lello and that you found everything well organized. We completely agree that booking tickets in advance is a great way to make the most of your visit, especially during busy periods. It’s wonderful to know that you felt the experience was worth seeing, and we truly appreciate your recommendation and kind words. 😊 We hope to welcome you again on your next visit to Porto! Warm regards, Luka Destinations

Dear Keely, Thank you very much for your lovely review! We’re delighted to hear that you had a great time visiting Livraria Lello and that you were able to capture plenty of memorable photos. We’re also glad you enjoyed the broad selection of books available. Thank you as well for highlighting the importance of arriving on time for the scheduled group experience. We truly appreciate your recommendation and are happy that everything contributed to an enjoyable visit. We hope to welcome you again on your next visit to Porto! Warm regards, Luka Destinations