We got there in the end but despite clear instructions texted to me in a perfectly timely way they were not followed by the driver. Late, limited communication.
事業者からの返答
Thank you for sharing your feedback regarding your Singapore private airport transfer with Moonshine Concierge & Limousine.
We sincerely apologise that your experience did not meet our service standards, particularly regarding the driver’s punctuality and communication.
At Moonshine Concierge & Limousine, we take every customer concern seriously and make resolving service issues a priority. We understand that reliable, punctual and well-coordinated airport, hotel and cruise transfers are essential to a stress-free travel experience in Singapore.
While we appreciate your acknowledgement of our timely and clear pickup instructions, we recognise that our responsibility extends beyond booking confirmation. Ensuring that our drivers follow instructions, communicate effectively and arrive as scheduled is equally important.
Please be assured that your feedback is being treated as a priority. We are reviewing the circumstances of your transfer and will address any identified shortcomings to improve our driver coordination and service reliability.
We sincerely regret the inconvenience caused and appreciate the opportunity to learn from your experience.
M
Markus_A
September 25, 2026 · via Viator
Very smooth
Good communication beforehand, clear instructions, and a good and pleasant driver. Highly recommend the service!
