Excellent experience and amazing customer service. I booked this pickup service to pick up my elderly parents whose flights were to arrive 6 hrs earlier than mine. They assured me prior to the trip that all will be fine. On the day of the flight, they kept me updated up until my parents were dropped off the hotel. They truly went above and beyond! Plus price was reasonable.
We loved their service so much that we ended up booking them again FOUR more times during our trip. Their vans were very comfortable and brand new. Their drivers were very courteous, professional and friendly. Would definitely use them again.
THANK YOU!!!
事業者からの返答
Dear Customer,
Thank you for the great feedback. We appreciate. Hope to see you again!
G
GavinNicole
July 17, 2026 · via Tripadvisor
Good airport transfer in Singapore
Easy booking process. The company & the driver both double checked arrival times. Driver was waiting at the closest exit point from the baggage carousel. Comfortable smooth drive to the hotel
1人が参考になったと回答
事業者からの返答
Dear Customer,
Thank you for the great feedback. We appreciate. Hope to see you again!
2
207samiae
July 15, 2026 · via Tripadvisor
Bad customer service from Sia Changi Airport
Bad customer service at Sia check in
Supervisor at check in was dismissive in her attitude while talking to me . She spoke over her shoulder & when I noted that I would miss my flight , she retorted over her shoulder “ you can rescue your flight!!”. When I mentioned that I had paid for a tour , she shrugged her shoulders in response without saying a word & walked off.On my return I complained & all I got was a note from the customer service manager saying “ we are sorry you had such an experience.. if there was any rating below zero I would give it.!!
事業者からの返答
Dear Customer.
I think you left the review to the wrong channel. We are the limousine company that takes care of your land transfer.
By your term “SIA”, we do not represent this brand. We are from RIGHTLANES. As such; I have to flag your review as not applicable.
We are sorry to hear your bad experience.
D
Donna_J
April 22, 2026 · via Viator
No Hassle Pickup
Contact the driver to update confirm your arrival terminal as soon as the plane lands. Sometimes the terminal changes. The driver communication with us after we cleared immigration and he found us in the arrival hall.
事業者からの返答
Thank you very much. we appreciate the kind words.
R
Robert_L
April 21, 2026 · via Viator
Arrival via Airport
Joe did an outstanding job. He was waiting for us when we came out of customs. Took us directly to the car and hotel. Excellent experience. Thanks
事業者からの返答
Thank you and we hope to see you again!
E
Elaine_C
April 16, 2026 · via Viator
Excellent Service
Excellent service from Joe our chauffeur he contacted us a few days before arrival to confirm everything and kept in touch tracked our flight and wax waiting when our flight arrived early
事業者からの返答
thank you for the kind feedback. we hope to see you soon.
R
Raheleh_J
April 11, 2026 · via Viator
No
We weren’t picked up, after counting them we were told to wait 45 mins at the airport. ended up booking another transport provider
事業者からの返答
Dear Raheleh,
as per my colleague's text to you - we have concluded the investigation - driver absence.
there was a booking system glitch, the date of travel was mixed up for the following day.
despite our best effort to arrange a fastest car to get to the airport, we were unable to pick you up on time.
i apologize for the incovenience and have personally authorised the full refund to you.
we hope you had a good time with your travel plans, and would love to serve you again in the future.
if you ever return to Singapore on your next visit, allow me to extend the complimentary trip to you. just reach out to me personally at ace.ong@u8global.com with your travel details.
W
Wendy_M
January 23, 2026 · via Viator
Car service from airport
Driver was waiting for us when we had our luggage. Car was nice and clean inside. Driver very courteous.
事業者からの返答
Thank you for your kind feedback
P
Patricia_M
September 17, 2025 · via Viator
Airport pick up meet and greet
Very professional. Met me at arrival with sign. Tracked my flight from JFK.early pick up. Highly recommend.
事業者からの返答
Dear customer.
thank you for your kind feedback
C
Curious33739479514
July 11, 2025 · via Tripadvisor
Incredible service from the Singapore VIP Asia Arrival team
When our flight was suddenly cancelled, they stepped in immediately and took care of everything — fast, professional, and always kind.
Clear updates and the staff was friendly and so thoughtful, they made a stressful situation feel effortless.
Perfect choice for smooth and stress-free travel!
事業者からの返答
Dear Customer, thank you for your kind words. Hope to see you again!
