The driver was scheduled to arrive at 1130 to take our family of 5 from the hotel to the cruise port but did not show up. At 1135 we received a call that the driver would be arriving in 25 minutes. We were scheduled for a 1200 check in at the cruise terminal which was the time the driver finally arrived. We did get to the terminal by 1210. The entire experience was an unwelcome stressful start to our vacation.
事業者からの返答
Thank you for sharing your experience, and please accept our sincere apologies for the delay and the stress it caused your family at the beginning of your vacation.
That day, we were under exceptionally high pressure due to an unexpectedly heavy workload and an unusually large number of bookings, which unfortunately affected the timing of your transfer. This is certainly not the level of service we aim to provide.
We are truly sorry for the inconvenience and for putting you in a stressful situation, especially with an important cruise check-in time. We sincerely appreciate your understanding and hope you still enjoyed your vacation.
Kind regards,
Viking Transport Iceland
D
D3817FEtoddm
August 15, 2026 · via Tripadvisor
Fine but weird
The pickup from airport was a little unprofessional and not as well developed as other pickups that display the customer name. The car provided for transport appeared to be a personal car not a car set up for shuttling tourists back and forth from the airport. That said, the driver was curious despite not having English, helped with bags and I felt was a cautious driver. The ticket was booked as a transfer from the airport to the cruise terminal - and I had to look up the address of the terminal for the driver. That’s weird right? Anyway, I arrived safe and sound which is the bottom line I suppose.
事業者からの返答
Thank you for sharing your feedback. We sincerely apologize that the pickup did not meet your expectations.
The driver was new to our team, and on that particular day we experienced an unexpected increase in workload, which affected the pickup experience. We’re also sorry for the inconvenience regarding the cruise terminal address.
Your booking was made for a sedan, which is the vehicle type provided for your reservation. We also offer vans for guests who prefer a larger vehicle and more space for luggage.
We’re glad to hear that you arrived safely and that the driver was helpful, assisted with your luggage, and drove carefully. We truly appreciate your understanding and feedback, as it helps us improve our service.
Kind regards,
Viking Transport Iceland
J
jorgegZ1549RH
August 13, 2026 · via Tripadvisor
Viking Transport kudos
We’ve had an excellent experience with Viking Transport Iceland. Ahmed responded very quickly to my request for information and made arrangements for the transfer of 3 couples, with 2 preces of luggage per person, from the cruise terminal to our hotel. Sab, the driver, arrived right on time and generously waited for almost 30 min, as our disembarking was delayed. He drove us in a very comfortable Mercedes Benz van. Sab was very polite and helpful with the loading and unloading of our luggage,
We have now made prompt arrangements with Ahmed Dr for the transfer of our group from the hotel to the international airport.
事業者からの返答
Thank you so much for your wonderful review and kind words!
We are truly delighted to hear that you had an excellent experience with Viking Transport Iceland. It was our pleasure to arrange the transfer for your group, and we’re especially happy to know that Sab provided you with a comfortable, punctual, and helpful service.
We greatly appreciate your trust in us and are very pleased that you have chosen Viking Transport Iceland again for your transfer to the international airport. We look forward to welcoming you again and making sure your next journey is just as smooth and enjoyable.
Thank you once again for choosing us and for taking the time to share your experience.
Warmest regards,
Viking Transport Iceland 🇮🇸
K
Karen_S
August 12, 2026 · via Viator
We liked being able to...
We liked being able to pre book our transport to the port to ensure it was ready and waiting. We thought the driver would meet us inside the terminal, but he was outside. Customs took longer than expected so recommend timing your ride about 45 min after arrival. Our driver did contact us by phone and waited for us. This transfer was a much better value than that offered by the cruise line. Did not like that the driver had what appeared to be YouTube videos playing while driving.
事業者からの返答
Thank you very much for taking the time to share your experience with Viking Transport Iceland.
We are delighted to hear that you found our pre-booking service convenient and that our driver contacted you and patiently waited despite the unexpected customs delay. We also truly appreciate your kind comments regarding the value of our service compared with the transportation offered by the cruise line.
We sincerely apologize for the confusion regarding the meeting point at the terminal. We will work on making the pickup instructions clearer for our guests to ensure a smoother arrival experience.
We also appreciate your feedback regarding the videos playing while the driver was driving. We take this matter seriously, as the safety, comfort, and attention of our drivers are extremely important to us. We will review this with our team and remind our drivers that their full attention must always remain on the road.
Thank you again for your honest feedback. We truly value your comments and hope to have the pleasure of serving you again in the future.
Warm regards,
Viking Transport Iceland 🇮🇸
M
Ming_W
July 21, 2026 · via Viator
The ride from Cruise port...
The ride from Cruise port to KEF was good however the driver was little late on the time. We were started getting on to another van for the ride when he came. I believe that he was not familiar with the Cruise port pick up point and drop off point. Hopefully from this mistake he learned it.
事業者からの返答
Thank you very much for your valuable feedback. We sincerely apologize for the delay and appreciate your patience. The driver who picked you up was new and was still becoming familiar with the cruise port pickup and drop-off locations. We have shared your comments with him to help improve his knowledge of the area. We're glad you had a good ride overall and hope to have the opportunity to serve you again with an even better experience.
Kind regards,
Viking Transport Iceland
T
TallineCarvalho22
December 24, 2025 · via Tripadvisor
Ahmed was great for our transfers
Ahmad, was our driver for two of our transfers and I highly recommend him. He went above and beyond to make sure we had a smooth transfer!
事業者からの返答
Thank you very much for your kind review and for choosing our service 🌟
We are delighted to hear that Ahmad provided you with a smooth and pleasant transfer experience and went above and beyond to ensure everything went perfectly.
At Viking Transport Iceland, we always strive to offer the highest level of service, and your feedback truly motivates our team.
We look forward to welcoming you again on your next visit to Iceland.
Kind regards,
Viking Transport Iceland
P
PAUL_M
September 4, 2025 · via Viator
Very thorough with plans....
Very thorough with plans. Driver was exceptional and kind. He feels us with all our bags at the cruise port and hotel. His driving in all the traffic was pleasant and comfortable.
事業者からの返答
Thank you so much for your kind review!
We're delighted to hear that you enjoyed your transfer and that our driver made your trip more comfortable. We pride ourselves on providing excellent service, friendly service, and a safe journey. Best regards, Viking Transport Iceland
L
Lori_Ling
July 31, 2025 · via Tripadvisor
Excellent job
We booked a private transport from the cruise port to KEF airport with Viking Transport Iceland. Our driver was Alaa and he did an excellent job. I highly recommend this company!
事業者からの返答
Thank you so much for your kind words!
We’re delighted to hear that you enjoyed your transfer experience with Viking Transport Iceland. Alaa will be very happy to know he made your journey smooth and comfortable. We truly appreciate your recommendation and hope to welcome you back to Iceland in the future!
Best wishes,
Viking Transport Iceland Team.
M
mstickjamiestick
July 23, 2025 · via Tripadvisor
Best Reykjavik Transfer You’ll Ever Have!
Our transfer was from our airport hotel to Reykjavik and back with a stop at the recent active volcano. We would just like to say if you need transportation in Reykjavik, call Viking! Don’t even think about it, just pick up the phone or email them. They are just super. Here is our experience. Our driver Ahmed was friendly, considerate, and a safe driver, but he went above and beyond. My wife slipped and fell while we were at the volcano site. Unfortunately, she broke her wrist. Ahmed took us to the local hospital clinic. Not only did he take us, but he waited for us the whole time we were there (over 4.5 hours). He then proceeded to take us back to our hotel and even ordered dinner for us and paid for it, without accepting anything for it. Now, that is going way above the call of duty! He even called yesterday while we were at the airport to see how my wife was doing! Incredible. You won’t find better service in our opinion. We would highly recommend Viking and Ahmed to anyone and everyone! The pickup was prompt. The vehicle was spotless. But it was the A+ service that we will remember from this trip. We appreciated Ahmed’s kindness and consideration in our time of need. He’s the best! Thanks, Ahmed, and thanks Viking Transport!
事業者からの返答
Thank you so much for your heartfelt and thoughtful review.
We are truly sorry to hear about your wife’s injury during your trip, but we’re incredibly grateful that Ahmed was there to assist and support you in such a difficult moment. Your kind words mean a great deal to us and especially to Ahmed, who always goes above and beyond to make sure our guests feel safe, cared for, and respected.
We’re proud to have him on our team, and stories like yours remind us why we do what we do.
Thank you again for trusting Viking Transport Iceland. We hope your wife is recovering well, and we’d be honored to welcome you back in the future under better circumstances.
Wishing you all the best and a speedy recovery!
Warm regards,
Viking Transport Iceland Team.
