Very fun snorkeling trip! Got to see plenty of wildlife including a sea turtle, nurse shark and many fish and sting rays. Will definitely book again!
事業者からの返答
Thank you so much for your review! We're thrilled to hear you enjoyed the snorkeling so much and got to see a sea turtle, a nurse shark, and so many fish and stingrays during your trip — those kinds of marine life encounters are exactly what make this experience so special. We're so glad to hear you'll be booking again, we look forward to welcoming you back to Kuzá!
H
Hobson111
June 30, 2026 · via Tripadvisor
Too expensive - not cruise appropriate (time)
Hard to justify cost - $160+. $125 to rent car - taxi line was 1 hour+ - 10-3 not adequate time to do the whole park - were not told about free drinks food etc ?
事業者からの返答
Dear Hobson
Thank you for sharing your feedback. We are sorry to hear that the experience did not fully meet your expectations. We understand your concerns regarding transportation costs and the time available to enjoy the park. Our standard schedule is designed to allow guests to experience the main attractions; however, we recognize that some visitors may wish to spend more time exploring.
We also apologize if the information regarding the included food and beverage options was not clearly communicated prior to your visit. Your comments are valuable and will help us improve the information we provide to future guests.
We appreciate your visit and your feedback, and we hope to have the opportunity to deliver a better experience in the future.
Bets Regards
B
bobcM5360GT
May 16, 2026 · via Tripadvisor
Don't choose the snorkel tour
I would not do the snorkel tour again. It started 30 minutes late because they waited for a late group from one cruise ship. The delay caused some people to cancel because they were afraid they eould not get back on time for thier cruise ship departure. For us it meant we did not have time for seeing the water park.
There were about 50 people loaded onto a catamaran. To board the boat we had to wade through chest deep water trying to keep our bags dry holding them over our heads.
The first stop was a disaster. They had too many non-swimmers in the water and only three staff in the water. They were so busy taking non-swimmers back to the boat while everyone else was stuck in a group kicking and running into each other.
The second stop was better as many people stayed on the boat, but it was still too big of a group to snorkel and see much.
The last stop was a sandbar. We did see stingrays and a nurse shark, but with so many people kicking up sand, visibility was poor.
The food at the buffet was mediocre at best.
The zipline, however, was great. The facility was new and well maintained.
Don't do the snorkel tour but maybe do the zipline, waterpark and beach experience.
事業者からの返答
Dear Guest
Thank you for taking the time to share your detailed feedback. We're truly sorry to hear that your experience did not meet expectations.
We sincerely apologize for the delayed departure and understand how frustrating that can be, especially for guests visiting from cruise ships with tight schedules. Your comments regarding the group size, snorkeling organization, and boarding process are very important to us, and we will be reviewing these aspects with our team to improve safety, flow, and overall guest comfort.
We are continuously working to better balance group sizes and support in the water so that everyone can enjoy the reef safely and comfortably.
On a positive note, we’re glad you enjoyed the zipline and found the facilities well maintained—thank you for highlighting that.
We truly value your feedback, as it helps us identify areas where we can do better. We hope you might consider visiting us again in the future to experience the improvements.
Best regads
Kuzá Beach & Adventure Park
R
Rachel_P
March 26, 2026 · via Viator
Beach was beautiful and...
Beach was beautiful and food was really good. For kayaking, they did not have enough kayaks and they only allowed us to use the kayak for 30 minutes. Paddleboarding was supposed to be a choice but they did not allow paddleboarding even though it wasn't windy. El cielo was cancelled but kuzo couldn't help that because there was forecasted bad weather later in the day so they couldn't safely take us out snorkeling. They refunded use the el cielo portion of the tour.
事業者からの返答
Dear Rachel_P
Thank you for sharing your experience with us. We’re very happy to hear that you enjoyed our beautiful beach and the quality of our food.
At the same time, we sincerely apologize for the inconvenience regarding the availability of kayaks and the time limitations, as well as the paddleboarding experience. We understand how this could impact your visit, and your feedback is very valuable as we work to improve these activities.
Regarding El Cielo, we appreciate your understanding that safety is always our top priority when weather conditions are not ideal. We’re glad the corresponding refund was processed accordingly.
Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a smoother and more complete experience.
J
jarrettb2026
March 24, 2026 · via Tripadvisor
Severly understaffed and cancelled our add on
They cancelled our snorkelling add on to El Cielo at the gate with no advance warning and offered the waterpark instead but wouldnt refund. Told us it was due to high winds but 3 other people told us they went to El Cielo with other tours that same day and had no issues and snorkeling was great. Park was severly understaffed the day we went with long lines for a table at the buffet and snack shack and for drinks making getting the included food and drinks extremely time consuming. Beach wasnt as good as marketed but that simply could have been the weather. Waterpark is fine probably the best part of the place. Teens may want more slides but any kid younger would enjoy. Just know there is one bar and one snack shack and the lines were horrendous.
1人が参考になったと回答
事業者からの返答
Dear Jarrett
Thank you for sharing your feedback. We’re sorry that your experience did not meet expectations.
Marine activities such as El Cielo snorkeling may be suspended due to safety regulations related to weather and sea conditions, even if other operators proceed independently. In these situations, alternatives are offered, though we understand this can be disappointing. We regret that staffing levels and wait times impacted your ability to fully enjoy the included food and beverage services.
Your comments regarding beach conditions, water park experience, and overall service flow have been shared with our management team for review. We appreciate you taking the time to share your experience.
Best rewards
D
deannapriesea
March 11, 2026 · via Tripadvisor
Great visit!
Fabulous facility! Clean beach, just enough energy with music to allow relaxing. Food from the buffet was great. Bathroom is super clean. We have been 3 times already.
事業者からの返答
Hi Deanna
We’re so happy to read your review! It’s great to hear that the beaches, music, buffet, and clean facilities made your visits enjoyable.
Thank you for being a returning guest — it means a lot to our team. We look forward to welcoming you back for your next visit to Kuza Park!
T
Tour02190401289
February 16, 2026 · via Tripadvisor
Amazing Place!
Amazing beach, staff was very helpful and attentive. We had the Deluxe day pass which included buffet and unlimited drinks. Lots of shaded areas and great play equipment for younger kids. Rented life jackets for the younger kids for the day and a float mat. Not crowded because there is so much beach area. Highly recommend!
事業者からの返答
We truly appreciate your feedback! It’s wonderful to know you enjoyed the beach and that our staff helped make your visit comfortable and enjoyable. We hope to see you again on your next trip.
7
703tiffanyk
February 7, 2026 · via Tripadvisor
Something for everyone
The event we had got cancelled because of weather they offered something else or a refund, but for the refund you have to email them... we will see how that works out. It's a pricey beach day, but all inclusive. If you are sober they offer Pepsi and smoothies only. They had a wheelchair type chair to help get people who are disabled through the sand, it wasn't used but I was glad to see something like that. You should expect to pay around $35 for a taxi for three people to get there. The trolly will take you into the location, get there early as the ships drop people off after their earlier excursions and in our area there were no chairs left for people. I think it's a great idea for a beach day so everyone can do their own thing including a play place for kids. I only found outdoor showers, no like changing rooms and showers to change for the day.
J
Javier_L
January 17, 2026 · via Viator
Great day at Kuza Beach club
Unfortunately due to weather we were not able to go snorkeling or see the celio location, but the beach club was really great. The waiters are really nice and always looking to see if you need anything.
The beach there is really nice, water really calm so everyone can swim in the ocean. There is a small reef right at the surf that had quite a few different fish. Plenty of beach and beach chairs for everyone.
Overall great place to spend the day if you are in Cozumel.
事業者からの返答
Thank you for taking the time to share your experience at KUZÁ Beach & Adventure Park. We are glad to hear that you enjoyed our beach club, the calm waters, and the attentive service from our team, despite the weather affecting your snorkeling plans.
It’s wonderful to know that you were able to relax and enjoy the beach and marine life. We hope to welcome you back in the future, and that next time the weather will allow you to fully experience all our activities, including snorkeling and El Cielo.
Sincerely,
The KUZÁ Beach & Adventure Park Team
H
H958EJlarryd
January 5, 2026 · via Tripadvisor
Good but be careful
Kuza beach resort is a nice place but lock your things up because they will steal your things, they stole my cell phone and did nothing i even sent them the address where we pinged the phone at and still refused to help, the police would not answer there phone ended up contacting the us embassy to get help we will see, but nice beach good food and drinks worth the money but be careful, I will return and will go to the address with police hopefully
事業者からの返答
Dear Client,
We would like to inform you that your case has been duly registered and is currently under investigation and being processed in accordance with established guidelines. It is important to note that some situations may be beyond our control, such as the presence of other visitors at the site who may have been involved in the reported loss. However, we would also like to inform you that the park is not responsible for forgotten or lost items. For this reason, we offer lockers for rent to safeguard your belongings. Each visitor is responsible for safeguarding their own property. However, our team is following up on the matter and will notify you in a timely manner of any developments or results.
KUZÁ Beach & Adventure Park Team
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