This excursion was AMAZING!! I have been to cozumel many times and done many different excursions. This one I will definitely do again. Beautiful blue waters, great snorkeling and an amazing staff who took beautiful pictures!! 10/10, 5 stars... it's a must do!
事業者からの返答
Dear Misty,
Thank you for such an enthusiastic review and perfect score!
We are so thrilled to hear that the Catamaran Snorkeling to El Cielo and The Money Bar Beach Club with JS Tours was your best excursion yet — and coming from someone who has visited Cozumel many times and experienced many different excursions that truly means everything to us!
Beautiful blue waters, great snorkeling, an amazing Staff, and stunning photos to take home forever is exactly the standard JS Tours is proud to deliver on every single departure.
Knowing you will definitely do it again means the world to us — we cannot wait to welcome you back in Cozumel soon!
Warm regards,
JS Tours
G
Geneva_D
July 11, 2026 · via Viator
Stingrays and Clear Blue Water
So much fun and our tour guides were so friendll, helpful, and fun! The water at the sandbar is crystal clear and the most beautiful blue. Stingrays were swimming by us the whole time. I will definitely book this one again!
事業者からの返答
Dear Geneva,
Thank you for your review!
We are so glad to hear that the crystal clear blue waters, the stingrays, and the friendly and fun Guides made your Catamaran Snorkeling to El Cielo and The Money Bar Beach Club with Top Cozumel Tours such a memorable experience.
Having stingrays swimming alongside you at the sandbar is truly one of those magical Cozumel moments that stays with you long after the trip is over!
Knowing you will definitely book again means everything to us — we cannot wait to welcome you back!
Warm regards,
JS Tours Experiences
T
Trisha_M
May 9, 2026 · via Viator
Not as advertised
We did not go to either reef, El Cielo or Palancar, as advertised. We saw very few fish at the 3 snorkel stops they took us to instead. Even though we did not go to the National Marine Park, they still charged us a $13 per person fee. We also did not get dropped back off at The Money Bar, like it said in the description. Without any explanation or communication to us that we would not be getting dropped back off at our starting location, we found ourselves being dropped off back at a marina and we had no idea how to get back to our car at The Money Bar. We then had to find a taxi & pay another $12 for a taxi to take us back to our car. The crew was nice, that was the only thing good about the excursion.
事業者からの返答
Dear Trisha,
Thank you for taking the time to share your experience and we sincerely apologize for the inconvenience and confusion you encountered on the day of your tour.
Let us address each point with full transparency.
Regarding El Cielo and the snorkel sites, as stated in our tour's Additional Info section, weather conditions can occasionally require us to take an alternative route.
On the day of your visit strong winds made access to El Cielo unsafe, a decision made by the Harbor Master of Cozumel whose authority over vessel safety is absolute and non-negotiable. Our Crew always prioritizes the safety of every Guest on board above all else. The three alternative snorkel sites visited — the reefs of Dzul Ha-Paraíso, Cardona, and San Francisco — are beautiful and well established reef systems that we are proud to offer as alternatives.
Regarding the National Marine Park fee, we want to clarify that the Cozumel National Marine Park encompasses a large protected area of the island's reefs — not exclusively El Cielo. The reefs of Dzul Ha-Paraíso, Cardona, and San Francisco that you visited that day are all located within the boundaries of the National Marine Park, which is why the fee applied.
Regarding the drop-off location, this is where we owe you our most sincere apology. Due to strong surge and swells affecting the pier at The Money Bar that day, docking there was not safe and we were forced to return to the marina instead.
While this was beyond our control, we fully acknowledge that our Crew failed to communicate this change clearly to you and failed to provide a transportation solution back to The Money Bar so you could retrieve your car.
That should never have happened and we are truly sorry for the stress and inconvenience this caused. As a gesture of accountability we will be refunding the $12.00 US you paid for the taxi.
We are glad to hear that our Crew's kindness came through despite a difficult day, and we hope you will give us the opportunity to show you in the furture the kind of experience that JS Tours is truly known for.
Warm regards,
JS Tours
S
Shannon_P
April 26, 2026 · via Viator
Good time
We had a good time but we could have had a little more snorkel time. It was a laid back Tour, it could have been a bit more up beat. And we wish we're able to reapply sunscreen. It is good for family with children.
事業者からの返答
Dear Shannon,
Thank you for sharing your experience with us!
We are glad to hear you had a good time on the Catamaran Snorkeling to El Cielo and The Money Bar Beach Club with JS Tours and that it was a great fit for your Family.
We appreciate your honest feedback regarding the snorkel time and atmosphere — these are valuable notes that help us continue to improve the experience for our Guests.
Regarding sunscreen, we completely understand the inconvenience and appreciate your understanding. This restriction is in place to protect the fragile coral reefs and marine ecosystem of Cozumel, which are among the most precious natural treasures in the Caribbean, that is why we suggest to bring long sleeve clothing and hats.
By limiting chemical sunscreen use we are doing our part to preserve these incredible reefs for generations to come — and we truly appreciate every Guest who supports that effort.
We hope to welcome your Family back for another great day on the water in Cozumel soon!
Warm regards,
JS Tours
J
Jacquie_R
January 13, 2026 · via Viator
Very enjoyable day on the water.
Crew was very attentive and the water was beautiful. Snacks on the sandbar off a surfboard. Great few hours on the water.
事業者からの返答
Thank you very much for your review, Jacquie!
We’re happy to hear that you enjoyed such a relaxing and enjoyable day on the water.
It’s great to know that the Crew’s attentiveness, the beautiful conditions, and the time spent at the sandbar all came together to create a memorable experience.
Serving snacks right on the water is always a fun touch, and we’re glad it added to those few special hours out at sea.
Thank you for choosing JS Tours and for sharing your experience. We’d be delighted to welcome you back for another great day on the water during a future visit to Cozumel.
Best regards,
The JS Tours Team
J
janparrott52
January 3, 2026 · via Viator
A fun adventure on an older catamaran
The boat is old, but the staff was great. We had a group of 20, with the boat all to ourselves. They guided the snorkeling and saw a variety of fish. Standing in the beautiful shallow water was a highlight as they served great margaritas and cervesa along with wonderful ceviche and chips.
事業者からの返答
Thank you very much for sharing your experience with us, Jan!
We’re glad to hear that you enjoyed a fun adventure and that having our catamaran to yourselves made the day even more special.
While the boat has plenty of character, we’re happy to know that our Crew and their attentive service truly stood out and helped create a relaxed and enjoyable atmosphere throughout the tour.
It’s great to hear that the guided snorkeling allowed you to see a variety of fish and that the time spent in the shallow, crystal-clear waters became a highlight of your day.
Enjoying margaritas, cold beers, and freshly prepared ceviche while standing in the water is definitely one of those classic El Cielo moments we love to share with our Guests.
Thank you for choosing JS Tours and for taking the time to leave your feedback.
We’d be happy to welcome you back for another memorable day on the water the next time you visit Cozumel.
Best regards,
The JS Tours Team
S
Sreeja_R
December 29, 2025 · via Viator
Excellent Catamaran Snorkel Tour – Money Bar to El Cielo
We took a taxi from the Harmony of the Seas port to Money Bar in Cozumel and arrived around 9:30 AM. The staff welcomed us, had us sign the waiver, paid the $11 per person marine fee and got us seated while we waited.
The Zeus catamaran arrived on time, and we departed at 10:00 AM. It took about 45 minutes to reach the reefs. Our first snorkeling stops were Columbia Reef and Palancar Reef.
At Columbia Reef (around 35 feet deep), we saw schools of fish, puffer fish, stingrays, nurse sharks, and a sea turtle. Palancar Reef (about 55 feet deep) was equally impressive — we spotted around three stingrays, jellyfish, and many other varieties of marine life.
Our guide, Jose, was excellent and very experienced. He dove down to point out sharks, turtles, and fish and even made underwater bubble rings, which was fun to watch. He made everyone feel comfortable and safe in the water.
After snorkeling, we went to El Cielo to see many starfish and then to El Cielito, where we enjoyed delicious, freshly made ceviche prepared by Chef Olivera, surrounded by friendly stingrays. Captain George was very friendly and kept the ride smooth.
We used our own snorkel gear and fins. Snorkel gear was provided by the tour, but no fins were provided, and we used the life vests provided by the tour.
We were brought back to Money Bar by 1:00 PM, which gave us plenty of time before returning to port. We had a small lunch at Money Bar before heading back; food at Money Bar is not included in the tour.
Overall, this was a well-organized, memorable tour with incredible marine life and a fantastic El Cielo experience. Highly recommend!
事業者からの返答
Thank you so much for your detailed and thoughtful review, Sreeja!
We’re truly glad to know that you had such an excellent experience on our Catamaran Snorkel Tour from Money Bar to El Cielo.
It’s great to hear that everything flowed smoothly from your arrival and check-in to the on-time departure and the well-paced return, allowing you to fully enjoy the day without feeling rushed.
We’re especially pleased that the snorkeling at Colombia and Palancar reefs stood out for you. Those reefs are among the most impressive in Cozumel, and it’s wonderful to know you were able to see such a variety of marine life.
Your kind words about Jose mean a lot — his experience, attention in the water, and ability to make our Guests feel comfortable and safe truly make a difference.
We’re also happy to hear that Captain George and the rest of our Crew contributed to a smooth and enjoyable ride, and that the time at El Cielo and El Cielito, along with the freshly prepared ceviche, was a highlight of the day.
Thank you as well for sharing practical details about the equipment and the overall logistics, as these insights are very helpful for future Travelers planning their visit.
We appreciate your recommendation and are delighted that this tour became such a memorable part of your time in Cozumel.
Best regards,
The JS Tours Team
R
Roxanne_S
November 8, 2025 · via Viator
Fantastic!
Fantastic! Guides were wonderful - they also served us a very nice snack. They were funny and accommodating. Definitely will book again. Thank you!
事業者からの返答
Thank you so much for your wonderful review Roxanne!
We’re delighted to hear you enjoyed your Catamaran Snorkeling to El Cielo and The Money Bar Beach Club tour.
At JS Tours, we take pride in providing smooth, well-organized experiences where our Guests can enjoy the best reefs and delicious snacks.
Our Crew will be very happy to know you've enjoyed their company!
We look forward to welcoming you back soon for another unforgettable adventure in Cozumel.
Best regards,
JS Tours Team
N
NakitaKina
October 21, 2025 · via Tripadvisor
3 snorkeling trips in 1
It was an easy and quick trip from the port to the Money Bar where we met our boat. About a 40 min ride to snorkeling spots where we saw fish, turtles, starfish and even a shark. A nice little ceviche, fruit and chips were served with plenty of drinks while swimming with friendly sting rays. It was enjoyable and we would love to do again.
事業者からの返答
Thank you so much for your wonderful review, Nakita.
We’re delighted to hear you enjoyed your Catamaran Snorkeling to El Cielo and The Money Bar Beach Club tour.
At JS Tours, we take pride in providing smooth, well-organized experiences where our Guests can enjoy the best reefs, delicious ceviche, and friendly marine life.
It’s great to know you spotted turtles, starfish, and even a shark — that’s quite a day!
We look forward to welcoming you back soon for another unforgettable adventure in Cozumel.
Best regards,
JS Tours Team
R
Rosario_F
August 10, 2025 · via Viator
Good, but … bring your vest!
We had a great experience. The crew were very friendly and helpful. The only issue is that they didn’t have enough safety vest for all passengers in the trip and that made it inconvenient for the ones without vests while swimming in the middle of the ocean.
事業者からの返答
Thank you for your review, Rosario!
We’re glad to hear you enjoyed your Catamaran Snorkeling to El Cielo and The Money Bar Beach Club with JS Tours and that our Crew’s friendliness and helpfulness stood out during your experience.
We appreciate your feedback regarding the life vests, rest assured this has been immediately addressed to ensure greater comfort and safety for all Guests on future trips.
We’d be happy to welcome you back anytime—more memorable adventures await online when you’re ready.
Best regards,
JS Tours
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