Cozumel : KUZÁ Escape プライベートビーチ、ビュッフェ＆オープンバー

Great experience. We purchased the full experience, so food and open bar was included. Food available as desired. Drinks available as desired. Our bar server William was always on top of things and did an excellent job. We went to the beach but didn't stay because there was a terrible odor of dead animals everywhere we went, so we spent most of our time at the water park. Water didn't seem to be as clear as we thought it would be in the water park, but was sufficient for cooing off on a very hot and humiod day. We scheduled a taxi on line ahead of time to take us there from the port and stay with us and bring us back (expensive!) Grandchild had a wonderful day. Just a little too hot for us older ones to enjoy comfortably. But facilities are well worth the trip and money. We would definitely consider going again in the future.

Went to Kuza beach for the day while on a cruise. $316 for 4 people. Included food and drinks, alcohol. Beach was beautiful, landscaping was beautiful, ocean water was clear and refreshing. Food was plentiful but bland, drinks were only ok. Staff very friendly. Cab ride back to Port was $30

I recently visited the facilities and well, the truth is, my experience was not that good. They picked us up at the Cozumel plaza at 10:30 pm and honestly it seems very late to me, since the park opens at 9 am. I arrived at 11 am and at 12 we went on the zip line. After that we only enjoyed the park for 5 hrs, which seems like very little time to me, coupled with the fact that at 4:30 pm they already start packing everything up. The staff in most cases has a bad attitude, regarding the beach service, they told me that the service was not included....service??????????????? what does it refer to when you pay for an all-inclusive. Also, the towels and lockers had a cost. The guys at the Zip Line 10/10, very attentive and helpful. The food was not good, little variety. The guy at the slides at 4:30 pm, buried in his phone, people lining up and he didn't tell us that it was already closed and with 5 people lined up in the queue. Finally, I think that the staff providing services in the region, in general, have to change their mentality, it is not a time of abundance and we must take care of the tourist that is received in the facilities. I hope my comments serve to improve.

Kuza is a very nice place. They have really invested a lot if money into the park and resort I loved!

Best day ever! All inclusive. Servers were excellent!

A fun, laid-back beach day with family and friends! We enjoyed the beautiful beach, delicious food, and maybe a few too many unlimited drinks. Our server took amazing care of us and made sure our glasses were never empty. The crystal-clear blue water was the perfect place to relax, soak up the sunshine, and enjoy every minute together.

We got SCAMMED - they double charged us - we can't get them on the phone or by eMail - had to file with credit card company. Go to Mr Sanchos or Paradise Beach - the food and pools are way better !!!!

Wonderful experience. The staff were extremely helpful and friendly. The beach was crystal clear with plentiful of seating.

We booked KUZÁ Water Park because it was advertised as a family-friendly destination. Although it was one of the most expensive excursions we booked during our cruise, we chose it because we wanted our entire family—including our autistic son—to have a fun and memorable experience. Our son is autistic. Like many individuals on the autism spectrum, he struggles with long waits, extreme heat, and sensory overload. We anticipated this and came prepared with portable fans, snacks, drinks, and everything we could to help him stay regulated. Despite our best efforts, the prolonged wait under the hot sun became too much for him. He cried, became distressed, and had a meltdown. It is important to understand that our son was never aggressive. He was not hurting anyone, threatening anyone, or putting anyone in danger. He was simply overwhelmed. Instead of asking how they could help or showing compassion, one of the KUZÁ guides approached us and said, “Not to offend you, but can he ride the bus considering we have more than 20 people inside and I will be speaking through the microphone?” What stood out to me was that the guide seemed more concerned about being able to speak on the microphone without interruption than about the fact that a child with a disability was visibly overwhelmed and struggling in the heat. I explained that yes, our son could ride the bus and that he was simply having a difficult time because of the heat and the long wait. After we continued waiting outside in the heat, another KUZÁ guide spoke with our cruise excursion representative, who then came to ask us essentially the same question a second time. At that point, it felt like they were trying to determine whether our family should be removed from the excursion because of our son’s disability. As a parent, that was heartbreaking. I explained that our son is autistic and that sensory overload is a real part of his disability. Waiting for an extended period in extreme heat would be difficult for many children, but for children with autism, it can quickly become overwhelming. The cruise excursion representative listened with empathy, understood the situation, and treated us with respect. Unfortunately, we did not receive that same compassion from the KUZÁ staff. There was no apology, no reassurance, and no attempt to understand or accommodate a child with a disability. Being family-friendly means more than offering activities for children. It means welcoming all families, including those with children who have disabilities. It means training staff to recognize that autism looks different in every individual and responding with patience, empathy, and understanding—not making families feel like they are an inconvenience or a liability. No family should ever feel that they might be removed from an excursion because their child has a disability. Our son deserves the same opportunity to enjoy a family vacation as every other child. He cannot simply “turn off” his autism, and he should never be made to feel unwelcome because he became overwhelmed. I sincerely hope KUZÁ takes this feedback seriously and provides disability awareness and autism sensitivity training for all staff. A little understanding and compassion could make an enormous difference for families like ours.

This was the most disappointing beach I have ever visited. We purchased the all‑inclusive Beach Day Premium Pass. When we arrived, we were told to wait for a trolley that would pick us up in a few minutes. It didn’t arrive for about 15 minutes. We were dropped off near a restroom and a pavilion where food was only served to specialty groups—not to the general guests. One person in our party had a severely sprained ankle, yet we were told that if we wanted food, we would have to walk down the beach. It wasn’t a short walk; it was a long walk. When we finally made it, we found chairs, but the surf was so rough that no one was in the water. Our pass included one activity, but staff said the surf was too rough and refused to honor any of them, including paddleboards and kayaks. I asked another employee if I could rent a kayak, and he offered one for $30. So I could rent one, but not use the one included in my package? I also asked about sand toys—another $30. Everything seemed to cost $30 on top of the admission. We felt uncomfortable with how many times the massage staff approached us, even after we repeatedly said “no thank you.” The food was terrible. Flies were buzzing all over it. I had seen YouTubers’ experiences at this beach, and what they were served was nothing like what we got. The food was bland and boring; most of us only ate chips. The drink staff was nice, but they kept reminding us that only a small section of drinks was included. The drinks themselves were awful. The alcohol drinkers in our group said they were watered down and tasted terrible. One beer drinker had twelve beers—he normally feels a buzz after five—and felt nothing. I don’t drink alcohol due to allergies. At one point, a staff member brought me a “non‑alcoholic” drink that actually contained alcohol. I sent it back. I watched him speak to the bartender, and they simply set the drink aside, then picked up and brought the same one back a few minutes later. Because of my allergy, even a tiny amount of alcohol causes my throat to burn and my stomach to feel nauseated. At that point, I had had enough, and we headed to the tram pickup to leave. When we arrived, about twenty people were already waiting. One man asked an employee if the tram was actually on the way. The employee said yes. The man explained he was going to be late returning to his ship because he had already been waiting thirty minutes. The employee rudely told him, “Well, if you don’t like it, you can walk.” A tram eventually arrived, but we were told it was for employees only. We waited longer… finally three trams arrived at once. Why weren’t they spaced out? Overall, this was a frustrating, uncomfortable, and disappointing experience from start to finish.