From the very beginning of the tour there was no one representing Viator to help us get on the right boat to Murano. Once we got on a boat and arrived at Murano, again thre was no one fro Viator to guide us for the tour events. It was very confusing as to when the leave time was. We were told to get on a boat back to Vince and that boat made two stops going back to Vince which made us too late for our dinner reservations. It was a disaster.
事業者からの返答
Ci dispiace sapere che l’esperienza non abbia soddisfatto le vostre aspettative. Vorremmo tuttavia chiarire un aspetto importante: il tour non è organizzato né gestito direttamente da Viator. Viator è una piattaforma di prenotazione attraverso la quale diverse agenzie e operatori locali, tra cui la nostra, commercializzano i propri tour.
L’organizzazione del tour, l’assistenza ai partecipanti, gli orari e le modalità di svolgimento sono quindi di responsabilità dell’operatore che eroga direttamente il servizio e non di Viator.
Per quanto riguarda il rientro a Venezia, desideriamo inoltre precisare che, secondo i nostri riscontri, la barca è arrivata a Venezia perfettamente in orario e non si sono verificati ritardi nel servizio. Pertanto, ci dispiace che il vostro rientro abbia avuto un impatto sulla vostra prenotazione per la cena, ma non risultano ritardi imputabili al servizio di trasporto.
Ci dispiace per la confusione riscontrata durante la vostra esperienza e prendiamo comunque il vostro feedback in considerazione per migliorare ulteriormente le indicazioni e l’assistenza fornite ai nostri clienti.
D
dyh2018
June 13, 2026 · via Tripadvisor
Find the cheapest transportation to Murano and Burano and tour on your own.
We found the pier and I asked if we are in the correct spot. The guy pointed to his shirt and said stand there. It felt rude. The boat ride was nice and they provided a little information in several different languages. The glass blowing was pretty and interesting to watch. It felt like a well oiled machine to entertain and get you in the store to spend money. We walked around and most shops carried the same items. We boarded the boat and went to Murano to see the lace. It felt very touristy. The island is small. I would make my own arrangements to both of these islands. You don’t need a guide in my opinion. The islands are beautiful and worth a visit.
事業者からの返答
Thank you for taking the time to share your detailed feedback.
We're glad you enjoyed the boat ride, the multilingual commentary, and had the chance to appreciate the beauty of the glass-blowing demonstration and the islands themselves.
We’re sorry to hear that your initial interaction at the pier came across as unfriendly and that parts of the experience felt too commercial. Your comments are valuable and help us understand how guests perceive the tour.
We appreciate your honest observations and hope you still took home wonderful memories of Murano and Burano. Thank you for choosing to travel with us.
J
JoseLuis_G
March 25, 2026 · via Viator
Fine, but not a wonder either. I guess like all tours
The tour lasts 4.5 hours, not 2.5 hours as stated in the announcement.
He stays just a little free time on each island.
事業者からの返答
Gracias por su comentario. El tiempo de 2 horas indicado corresponde a la estancia total en las islas; a este se suman los tiempos de navegación, por lo que la duración completa del tour es mayor. Gracias por su confianza y esperamos poder recibirle nuevamente a bordo.
P
P7000CYarmandom
January 5, 2026 · via Tripadvisor
Good
Well organized clean and comfortable boat, tour guide on the boat very prepared, great service in Murano with visit to the Glassworks + excellent glassworks, beautiful Burano, maybe there should be a little more time to turn it around.
事業者からの返答
Grazie per la sua recensione! Siamo felici che abbia apprezzato l’organizzazione, la barca e la guida, così come la visita a Murano e Burano.
Per quanto riguarda le tempistiche, le soste sono pensate per offrire una panoramica dei luoghi visitati e permettere di vivere l’esperienza nel suo insieme. Il suo commento resta comunque molto apprezzato. Speriamo di rivederla presto!
I
Ilaria_M
September 11, 2025 · via Viator
A mini cruise that...
A mini cruise that allows you to have information while sailing.
Very nice demonstration of the master glassmaker; the stop in Murano allows you to see the demonstration and visit the shop
事業者からの返答
Grazie per la sua bella recensione! Siamo felici che l’esperienza sia stata positiva e speriamo di riaverla presto con noi per scoprire ancora le meraviglie della laguna veneziana!
J
Jill_F
August 31, 2025 · via Viator
Beautiful!!
We had a wonderful time visiting Burano and Murano. We especially enjoyed the guide telling us about what we were seeing on our way there. Highly suggest this tour.
事業者からの返答
Thank you for your lovely review! We're happy you enjoyed your experience and hope to welcome you back soon to explore even more of the wonders of the Venetian lagoon!
A
Alma_G
August 7, 2025 · via Viator
Ok your would do something different next time
It's packed there were no seats for us half the time. Couldn't hear much. The glass blowing was fun but was rushed.
N
NATALIAVARVARA_P
February 17, 2025 · via Viator
The Murano exhibition was...
The Murano exhibition was interesting. A little bit more time was needed to see the rest of the island.
Burano was nice.
J
Joanne030617
August 14, 2024 · via Tripadvisor
Highly recommended
We decided to do these two Islands and skip the Tourcello one as we had heard it was mainly churches and buildings which I think we would have enjoyed but our Teenagers would have been bored. This trip was fantastic from beginning to end. We had the option of sitting below deck or on the top. As we were all already sunburnt, we chose to sit below. They were very clear with speaking in four different languages and gave us loads of interesting facts as we passed other islands. In Murano we got to see glass making in action which after watching on Netflix, in person was even better. Then we had a little walk around the famous glass factory before we set off to Burano. Burano was my absolute favourite. So beautiful. I would have stayed there forever. We had a bit of lunch before returning to Venice. Next time we hope to spend longer in Burano.
R
Rmfod
May 12, 2024 · via Tripadvisor
Good but could improve
Very hard to hear what is being said by the tour guide if you’re sitting on the upper deck. It would have been nice if the guide waited for everyone to get off the boat in Burano before walking towards the location for the lace making demonstration. She was gone when I got off the boat and many people were confused so went different directions so you couldn’t figure out which way to go. Clearer signs, like a person holding something with the tour group name on it, would make it a lot easier to figure out which boat is the right one, as there are many boats at the listed meeting point.
