The service at the Rome train station was terrific. However, when we got to Florence office the service declined. There was confusion over the audio equipment. The worst was we finally got on the line , the agent said I was given a ticket and I was not. We had a heated discussion before I finally got my ticket. Lots of confusion. We never got our audio equipment.
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Tyler
August 11, 2026 · via Viator
Stay Away!
You do not get what is advertised. We had to fight just to get our tickets to Accademia, our walking tour was less than 1 hour, our train was booked at an hour past the time our itinerary stated. If I could give this 0 stars, I would. Do yourself a favor, save money, and book your own train tickets. We basically paid Viator over $1k just to ride a train that would have cost our family less than $200.
事業者からの返答
Dear Customer,
We are deeply sorry to hear that your experience did not meet your expectations.
Our customers’ satisfaction is our top priority, and we take every report very seriously. We sincerely apologize for any inconvenience caused.
Although there may have been some misunderstandings, we would like to clarify that the package purchased was duly provided, including the walking tour and admission to the Accademia Gallery.
Regarding the train schedules, unfortunately, throughout the summer the Rome–Florence railway line has been subject to a number of works and operational changes. These circumstances have not always made it possible to strictly adhere to the scheduled times, and on some occasions we were not informed of the changes sufficiently in advance to be able to notify our customers in a timely manner. We fully understand how inconvenient this may have been and sincerely regret any difficulties this may have caused.
Your feedback will be shared with our team so that we can carry out the appropriate checks and identify any measures that may help us further improve our service.
We would also be grateful if you could contact us at info@touristation.it, providing us with any further details about your experience, so that we can look into the matter more thoroughly.
Thank you for taking the time to share your feedback with us. We truly value it, as it helps us continuously improve the quality of our services.
Kind regards,
Touristation Customer Service
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Al_C
June 8, 2026 · via Viator
Great Viators service while in Rome
Viator service was very professional and as advertised. Vouchers for tours were issued immediately upon payment unlike GetYourGuide for a similar tour
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Josh_S
April 24, 2026 · via Viator
Loved discovering Florence
The meeting point is not inside the club but in the walkway outside of it. They did a great job explaining the travel packet and the documents for the excursion. The attendant assisted in finding the correct platform for boarding. Once in Florence you will need Google or Apple Maps to get to the meeting point as it is away from the station. The walking tour was about 90 minutes and hit the highlights of the area. Once the walking tour is over, you are on your own. The ticket to see David is times entry and no need to arrive too early. They do provide an app that serves as a guide through the museum. It also had walking tours options for several other radio tours. They also texted a couple times to check in on us.
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Catherine_d
March 28, 2026 · via Viator
Make sure that you know...
Make sure that you know you will mostly be on your own for the day. You’ll need to be able to find your way from the Florence terminal to your first walking tour. The packet that you’re given is amazing with all of the instructions you’ll need.