パナマの秘宝を巡るカスコ・ビエホ散策ツアー

Thank you for sharing your feedback. We strive to provide punctual and reliable service for all of our guests, as reflected across our customer reviews not only here but all partner platforms.Our tours follow a strict 10:00 AM departure time to respect the itinerary of all travelers and our scheduled operations for the day. We are aware you would do this because you mentioned you would leave many negative reviews, however I was not going to do a refund just for being scared at the end customers can see many feedbacks from many customers not from newly opened accounts with the purpose of harminhg our well established and earned reputation. Thanks God customers can have good judging and I continue getting booked and providing my excellent service for guests that are on time at departing point. Being that said ... According to our operational records for this reservation (Ref: 1428564747), our guide was present at the designated Plaza Herrera meeting point for the scheduled 10:00 AM start time. When the party could not be located at the meeting point at 10:00 AM, an automated absence alert was dispatched via the platform chat at 10:02 AM, and the reservation was subsequently logged as a standard administrative no-show in accordance with platform policy. When contact was made after 10:00 AM outside the agreed meeting spot, we immediately offered to coordinate an alternative guide so your group would not miss out on touring Casco Viejo. We regret that this alternative resolution was declined. Regarding pricing, rates and third-party booking fees vary by platform and dynamic booking terms; however, all charges reflect standard platform pricing structures. Furthermore, we note that this single shared booking has resulted in three separate negative reviews posted from different individual accounts representing the exact same party of 5. While we respect every guest's right to leave feedback, cross-posting multiple negative entries for one shared transaction artificially distorts our operator rating. We have escalated this duplicate review activity to the platform’s Content Integrity team for review.

Thank you for sharing your feedback. We strive to provide punctual and reliable service for all of our guests, as reflected across our customer reviews not only here but all partner platforms.Our tours follow a strict 10:00 AM departure time to respect the itinerary of all travelers and our scheduled operations for the day. According to our operational records for this reservation (Ref: 1428564747), our guide was present at the designated Plaza Herrera meeting point for the scheduled 10:00 AM start time. When the party could not be located at the meeting point at 10:00 AM, an automated absence alert was dispatched via the platform chat at 10:02 AM, and the reservation was subsequently logged as a standard administrative no-show in accordance with platform policy. When contact was made after 10:00 AM outside the agreed meeting spot, we immediately offered to coordinate an alternative guide so your group would not miss out on touring Casco Viejo. We regret that this alternative resolution was declined. Regarding pricing, rates and third-party booking fees vary by platform and dynamic booking terms; however, all charges reflect standard platform pricing structures. Furthermore, we note that this single shared booking has resulted in three separate negative reviews posted from different individual accounts representing the exact same party of 5. While we respect every guest's right to leave feedback, cross-posting multiple negative entries for one shared transaction artificially distorts our operator rating. We have escalated this duplicate review activity to the platform’s Content Integrity team for review.

Thank you for sharing your feedback. We strive to provide punctual and reliable service for all of our guests, as reflected across our customer reviews not only here but all partner platforms.Our tours follow a strict 10:00 AM departure time to respect the itinerary of all travelers and our scheduled operations for the day. According to our operational records for this reservation (Ref: 1428564747), our guide was present at the designated Plaza Herrera meeting point for the scheduled 10:00 AM start time. When the party could not be located at the meeting point at 10:00 AM, an automated absence alert was dispatched via the platform chat at 10:02 AM, and the reservation was subsequently logged as a standard administrative no-show in accordance with platform policy. When contact was made after 10:00 AM outside the agreed meeting spot, we immediately offered to coordinate an alternative guide so your group would not miss out on touring Casco Viejo. We regret that this alternative resolution was declined. Regarding pricing, rates and third-party booking fees vary by platform and dynamic booking terms; however, all charges reflect standard platform pricing structures. Furthermore, we note that this single shared booking has resulted in three separate negative reviews posted from different individual accounts representing the exact same party of 5. While we respect every guest's right to leave feedback, cross-posting multiple negative entries for one shared transaction artificially distorts our operator rating. We have escalated this duplicate review activity to the platform’s Content Integrity team for review.

Thank you for sharing your feedback. We strive to provide punctual and reliable service for all of our guests, as reflected across our customer reviews not only here but all partner platforms.Our tours follow a strict 10:00 AM departure time to respect the itinerary of all travelers and our scheduled operations for the day. We are aware you would do this because you mentioned you would leave many negative reviews, however I was not going to do a refund just for being scared at the end customers can see many feedbacks from many customers not from newly opened accounts with the purpose of harminhg our well established and earned reputation. Thanks God customers can have good judging and I continue getting booked and providing my excellent service for guests that are on time at departing point. Being that said ... According to our operational records for this reservation (Ref: 1428564747), our guide was present at the designated Plaza Herrera meeting point for the scheduled 10:00 AM start time. When the party could not be located at the meeting point at 10:00 AM, an automated absence alert was dispatched via the platform chat at 10:02 AM, and the reservation was subsequently logged as a standard administrative no-show in accordance with platform policy. When contact was made after 10:00 AM outside the agreed meeting spot, we immediately offered to coordinate an alternative guide so your group would not miss out on touring Casco Viejo. We regret that this alternative resolution was declined. Regarding pricing, rates and third-party booking fees vary by platform and dynamic booking terms; however, all charges reflect standard platform pricing structures. Furthermore, we note that this single shared booking has resulted in three separate negative reviews posted from different individual accounts representing the exact same party of 5. While we respect every guest's right to leave feedback, cross-posting multiple negative entries for one shared transaction artificially distorts our operator rating. We have escalated this duplicate review activity to the platform’s Content Integrity team for review.

Thank you for sharing your feedback. We strive to provide punctual and reliable service for all of our guests, as reflected across our customer reviews not only here but all partner platforms.Our tours follow a strict 10:00 AM departure time to respect the itinerary of all travelers and our scheduled operations for the day. According to our operational records for this reservation (Ref: 1428564747), our guide was present at the designated Plaza Herrera meeting point for the scheduled 10:00 AM start time. When the party could not be located at the meeting point at 10:00 AM, an automated absence alert was dispatched via the platform chat at 10:02 AM, and the reservation was subsequently logged as a standard administrative no-show in accordance with platform policy.While photos may show arrival in the plaza at 9:35 AM, you agreed you were sitting in another location after pictures were taken in this case Starbucks. Phone logs confirm calls were received after 10:18am. The second tour guide you mentioned called me at 10:43 AM so also after 10:00AM. When contact was made after 10:00 AM outside the agreed meeting spot, we immediately offered to coordinate an alternative guide so your group would not miss out on touring Casco Viejo. We regret that this alternative resolution was declined. We were just trying to resolve something that was caused on your end. You also mentioned you inquired with another guide about late-arrival waiting windows and investigating no-show refund terms because when you asked about refund I advised we follow Viator’s Policies and Procedures you mentioned I had to say you were there. This indicates an awareness that the central assembly point was missed. The tour operators you mention one was in briefing after 10:00AM I even had walked up to them at 10:06 AM and they stated they were not the ones I was looking for I told their guide was soon to arrive. The second tour operator you mentioned is just a person that walks around different Plazas offering tours and taking people to restaurants for commissions, that is why you saw him so late still walking around. My other tour was a Private City Tour at 2:00PM if I started your tour at almost 11:00 AM I would not be on time for or very rushed to reach the Pickup location which was Riu Hotel that is why an alternative solution was offered to still try and assist you further and declined several times.There was no double booking records of tours booked are handled by Viator’s Platform and is well stated this was not double booked. Then one of the ladies started saying it was because a reduced number of 5 that I didn’t want to perform tour. In my reviews you can find what I strive and prefer are small groups. When finally realized there was no way around to work a solution with you, because I even offered to assign another guide for $10.00 and you could perform the tour even though it was way outside starting time and you still declined that is when I decided there was no fix that could please you. Regarding pricing, rates and third-party booking fees vary by platform and dynamic booking terms; however, all charges reflect standard platform pricing structures. Furthermore, we note that this single shared booking has resulted in three separate negative reviews posted from different individual accounts representing the exact same party of 5. While we respect every guest's right to leave feedback, cross-posting multiple negative entries for one shared transaction artificially distorts our operator rating. We have escalated this duplicate review activity to the platform’s Content Integrity team for review.