viator and/or the tour provider should have informed us that uber drivers were not allowed in the cruise port terminal parking/pickup area. as a result we never got do the tour as we could not find a service to take us to the pickup hotel location in time to do the tour. very poor execution by all parties!
as a result, we were charged full fare for the tour anyways. not very professional...
事業者からの返答
Dear customers;
Thank you for sharing your feedback. We sincerely regret the inconvenience you experienced. Unfortunately, the restrictions on Uber drivers entering the cruise port terminal parking area are beyond our control and are set by the terminal authorities.
Our team strives to provide clear instructions regarding meeting points, and we apologize if this caused any confusion. We recommend always verifying transportation options in advance to ensure a smooth arrival.
Kind regards,
Manuel
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D3144CBadamr
November 28, 2024 · via Tripadvisor
What about our schedule?
We had a tour confirmed for 10:30 am. The night before the tour company wrote to say the tour was now at 1:00 pm without any consideration of our schedule. We had to rearrange our our entire day because of this. Very disappointing experience. Book with someone more reliable.
J
jhonnyc319
September 4, 2024 · via Tripadvisor
We had a nice time with Yenny!
Thanks to Yenny we were able to see the beautiful site of Panama City in a short amount of time. We really enjoyed the stories of the city as well as the visit to the Cafe store where samples of the best coffee were given. We highly recommend this tour!
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Christopher_w
September 2, 2024 · via Viator
Guide was a no-show
Guided never showed up. Also didn’t respond when I contacted them through the viator app.
Viator did respond after I contacted them separately, a refund is in the works. However I obviously didn’t get the tour.
事業者からの返答
We sincerely apologize for the guide not showing up and for the lack of communication. We understand how frustrating this must have been and regret that you missed the tour. We're glad Viator is processing your refund, but we recognize this wasn’t the experience you were expecting. Thank you for your feedback, and we will work to prevent this from happening again.
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Lisa B
March 27, 2024 · via Tripadvisor
Great History
Very professional Guide. He knows so much history! Enjoyed where we stopped in museums. He was careful that we all could hear him.
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Lisa_B
March 18, 2024 · via Viator
Full Picture of Panama History
Richard was amazing! He has excellent English language skills. He is extremely knowledgeable about the full history of Panama City. He showed us many places that when put together gave us a full picture. Professional and kind.
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nellycI1027ER
February 18, 2024 · via Tripadvisor
Nice exploration of Panama City!
This activity was perfect to start our adventure in Panama. We took this tour on our first day and we were able to learn a lot not only about the city but also the country and what awaited us on our week-long adventure through Panama and its beautiful beaches. If you have the opportunity you should take this tour at the beginning of your trip.
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626stefannyr
February 18, 2024 · via Tripadvisor
Walking Tour in Panama City
Thanks to Yenny we were able to enjoy a beautiful walk through the old town. We visited several churches, including the cathedral and also several squares and shops that complemented the experience very well. At each stop our guide had an interesting story to tell. I definitely recommend this activity if you have a free day in Panama.
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Sightseer45097810436
February 17, 2024 · via Tripadvisor
Must do!
Panama City is a beautiful place and with this walking tour we were able to learn a little more about it. Yenny was an excellent guide and she was very attentive to our questions and curiosities. My favorite part of the tour was the visit to the Cathedral, since it is a very beautiful building with impressive architecture. We were lucky to be able to enter and also see its interior.
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doloresaY7149QV
February 17, 2024 · via Tripadvisor
Amazing walking tour in panamá city
We had fun and learned a lot during this walking tour of the old town of Panama City. This city is a great contrast between the old part, the center and the rest of the city. Yenny, our guide, took us to the main attractions and explained the history of the city to us in detail. At the end of the tour we were able to ask her for recommendations for the rest of our day.
事業者からの返答
Thank you for your kind review! We're so glad to hear you had fun and learned a lot while exploring Panama City's old town with Yenny. It’s wonderful that she could guide you through the main attractions and provide helpful recommendations for the rest of your day. We hope to welcome you on another tour soon!
