R
Efficient Airport Transport
Very efficient transport in clean newer vehicle. Driver was a little late but an advisory text was sent.
フィレンツェ空港へのプライベート送迎,駅・ホテル
+2 photos
概要
- 所要時間
- 30 分–45 分
- 料金
- $149 / 人
- 場所
- Florence, イタリア
- 評価
- 4.2 / 5 · 25 件のレビュー
- グループ
- プライベート
- キャンセル
- 24時間前まで無料キャンセル
- ホテル送迎
- あり
- 確認
- 即時
- チケット
- モバイルチケットまたは印刷したチケットの受付可
- 事業者
- Rydeu
説明
サービス内容 : 競争力のある料金でプレミアム空港送迎サービス 空港と都市間のドアツードアサービス タイムリーなピックアップを実現するフライトモニタリング機能搭載 無料で利用できる機能 ― 手厚い待ち時間手当 ― 空港ピックアップまで60分 ホテル/駅のピックアップに15分 車内アメニティ : ボトルウォーター 電話充電設備 知識豊富なドライバーによる現地のヒントと推奨事項 フレキシブルな予約条件 ― 受け取りの24時間前までキャンセル無料 追加費用なしでのトリップ修正（空室状況によります） 24時間年中無休のカスタマーサポート ドライバーサービス ― 経験豊富なプロの運転手 目的地の確認 順番待ち不要-タクシーの列をスキップ
原文からGoogle 翻訳により自動翻訳されています。
催行日と料金
- 催行日
- 毎日
- 開始時刻
- 1日95回（0:00〜23:30）
- 最短の空き日
- 10月17日(土)
- グループ料金
- 1台$149（最大7名）
料金は日付によって異なります。表示は最安値です。
夕日の時間帯に：16:45発の回は日没時（今後数週間は17:10ごろ）にツアー中です。
Viator上の催行会社の最新スケジュールより（10月16日確認）。
ツアーオプション
含まれるもの
含む
無料待機時間：フライト到着時間どおり60分、または滞在ホテルで15分。
エアコン付き車両
個別の移動手段
含まない
トイレ完備
ペット(リクエストに応じて許可)
集合場所と時間
空港ピックアップ : アメリゴ・ヴェスプッチ空港（FLR）の旅客ピックアップエリア。 到着便名と到着予定時刻、目的地またはホテルをお知らせください。 駅ピックアップ : サンタ・マリア・ノヴェッラ駅乗客ピックアップエリア。 到着列車番号と到着予定時刻、目的地の住所またはホテルをお知らせください。 ホテルピックアップ：ピックアップ予定時間の10分前からホテルのロビー/レセプションエリアでお待ちください。 出発時にドライバーと待ち合わせる住所またはホテルと、ピックアップ時間を明記してください。 カスタマーサポートアシスタンス : 送迎前にドライバーに連絡がつかない場合は、+44 1174714094のヘルプラインにご連絡ください。 1. 旅行日と乗客数を選択します。 2. お客様のニーズに最適なオプションを選択してください。 3. レジに進み、必要事項をすべて入力してください。 4. ご予約に関してご不明な点がございましたら、お気軽にご連絡ください。
旅行者の評価
レビューはViatorとTripadvisorが収集したものです
4.2
25 レビュー
重要情報
- 幼児は大人の膝の上に座る必要があります
- 近くに公共交通機関があります
- 幼児や小さなお子様は乳母車やベビーカーに乗せることができます
- すべてのエリアは車いす完全対応です
- 送迎は車いす対応です
- 車いす対応
- あらゆる体力レベルの方に適しています
キャンセル
出発予定時刻の24時間前までにキャンセルされた場合、全額返金の対象となります。
1日前以上100%の払い戻し
0〜1日前まで0%の払い戻し
レビュー(25)
レビューはViatorとTripadvisorが収集したものです
H
Terrible experience. Do not use.
The driver never showed up. The tour company told us they couldn’t reach the driver, and tried blaming cell service. Driver’s number didn’t work when I tried calling, tour operator hung up on us. 20 minutes after our pick up time, went had to find alternate transportation to not miss our flight. Terrible experience. Would not recommend.
事業者からの返答
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced with your airport transfer. We understand how stressful it must have been to arrange alternative transportation to ensure you did not miss your flight. We also regret that you experienced difficulties reaching the driver and that the communication you received from our operations team did not meet the standard of service we strive to provide. Your comments have been shared with our local operations team for a thorough investigation so we can review what happened and improve our communication and operational procedures. We take feedback like yours very seriously and are committed to learning from it. We sincerely apologize once again for your experience and appreciate you bringing these concerns to our attention. We wish you safe and pleasant travels in the future.
B
Private car transfer
Our driver Max was on time and got us to our destination in a timely manner.
事業者からの返答
Thank you for your 5-star review! We're delighted to hear that Max provided a punctual and smooth transfer to your destination. We truly appreciate your kind feedback and are pleased that your journey was comfortable and hassle-free. We look forward to serving you again on your next trip. Safe travels!
D
Late and non accommodating
I arranged this private transfer for my family upon arrival in Florence, Italy. Excited about our family vacation to celebrate my father’s 90th birthday, I wanted to make sure we had top notch transportation arrangements after traveling all night from the US. Before leaving I made contact several times to make sure the driver had my arrival information and there wouldn’t be any issues. I also picked this company because of the advertising of English speaking drivers. After our arrival, there was no one there to pick us up at the airport. After contacting the company via What’s app, the dispatcher tells me the driver’s name and contact, which is different than originally sent, and that she is on the way. The driver assigned did not speak English and could only send her location via gps, after waiting over an hour she shows up on foot and requires us to walk around the block with our luggage and my 90 year old father in 97 degree heat. The van was old the AC did not reach the back and looked nothing like was advertised. I spent a lot of money for comfort for my family and would have been better off getting a taxi ! I expressed my dissatisfaction and asked for compensation and was ignored with no response via What’s app. Please do not patronize this company.
事業者からの返答
Thank you for taking the time to share your feedback. We are truly sorry to learn that your arrival experience did not meet your expectations, especially on such a meaningful trip celebrating your father's 90th birthday. We understand how disappointing it must have been to experience delays with the pickup and that the meeting process was not as smooth as expected. We also regret that the vehicle and overall service did not align with the experience you anticipated. This is certainly not the standard of service we strive to provide. Your comments regarding the communication, pickup arrangements, vehicle, and follow-up have been shared with our local operations team for a thorough review. We take all guest feedback seriously and use it to improve the quality of our services. We sincerely apologize for the inconvenience caused and appreciate you bringing these concerns to our attention. We wish you and your family all the best and hope your celebration in Florence was still a memorable one despite this unfortunate experience.
V
The driver was 20 minutes...
The driver was 20 minutes late. I tried to call and text, but didn’t get an answer. My daughters had to hire an Uber to get to the airport on time. When the driver finally showed up, I asked him to take my husband and I to the train station but he wouldn’t. I hope they refund my payment.
事業者からの返答
We’re truly sorry for the delay and the lack of response during your transfer. This is not the level of service we aim to provide. Please share your booking details at info@rydeu.com so we can investigate and assist with your refund request. Best regards, Rydeu Customer Support
B
Pick up for personal driver
Driver was on time and personable. Really nice ride! I always try to use a driver rather than Uber. Much nicer experience.
事業者からの返答
Thank you for your 5-star review! We're glad you enjoyed the ride and appreciated the timely and friendly service. It means a lot to hear you prefer us for a smoother experience. Looking forward to serving you again! Best regards, Rydeu Customer Support
C
Didn’t come to address,...
Didn’t come to address, had to walk a few blocks to get to him. Which was highly inconvenient at 4am.
事業者からの返答
We apologize for the inconvenience caused during your pick-up, especially at such an early hour. Please share your booking details at info@rydeu.com so we can review this and work on improving our service. Thank you for your feedback. Best regards, Rydeu Customer Support
J
Outstanding Airport to Hotel Transfer
Outstanding service from Florence airport to hotel. We arrived to rainy weather. Driver was waiting with umbrellas, and brought the van to the exit door to pick us up. Then got out and walked with us to find the hotel entrance in an area where cars are not allowed. Would definitely use this service again.
N
BEWARE SCAM
BEWARE SCAM 0-5 a scam will take your deposit and you’ll have to dispute with bank BEWARE SCAM Do not use at all the company doesn’t even operate in Italy
4
My experience
That was my first trip abroad, and I struggled with the language. However, the services I booked through them made me feel at ease as they communicated with me in my native language, which was very helpful.
Florenceの類似ツアーを比較
- 最安値: フィレンツェのホテルから空港への専用送迎 — $62
- 最高評価: フィレンツェのホテルから空港への専用送迎 — 4.6 (72 件のレビュー)
- 最短: フィレンツェ空港（FLR）からフィレンツェのホテルへ - 到着専用送迎 — 20 分
| ツアー | 所要時間 | 評価 | 料金 | |
|---|---|---|---|---|
| フィレンツェ空港へのプライベート送迎,駅・ホテル | 30 分–45 分 | 4.2 (25) | $149 | |
 フィレンツェ空港、駅、ホテルからフィレンツェへの個人送迎 | — | 4.5 (64) | $120 | 見る |
 フィレンツェのホテルから空港への専用送迎 | 20 分–30 分 | 4.6 (72) | $62 | 見る |
 フィレンツェ空港ホテル送迎プライベートドライバー英語を話す | 30 分–1h 30分 | 5.0 (6) | $263 | 見る |
 フィレンツェ空港（FLR）からフィレンツェのホテルへ - 到着専用送迎 | 20 分 | 4.3 (10) | $72 | 見る |
 フィレンツェのホテルからピサ空港への専用送迎 | 1–2 時間 | 5.0 (2) | $212 | 見る |
| フィレンツェのホテルと空港からシエナへの専用送迎 | 1–2 時間 | 4.3 (3) | $212 | 見る |
料金$149
4.2(25) 無料キャンセル