Horrible !If I could give zero star I would. I had an early flight leaving Florence at 6:30 so I paid 3 times of regular taxi to get this car service to have a guaranteed ride for the peace of mind. The driver was supposed to pick me up at 4:30am. We even confined the day before. But the morning of, I came out of my Airbnb and she didn’t arrive. I waited for a couple mins and started calling but no answer. I was freaking out, kept calling her while trying to find another ride but at that early in the morning there was no ride available. I was just about to start walking to tram and finally she called me back and said her phone died so she overslept. She ended up being late for 30mins! I almost missed my flight. This is a horrible service especially at this price. Please do yourself a favor and don’t make the same mistake I made to book this service for an almost heart attack.
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Gina P
June 12, 2026 · via Tripadvisor
Winery in Tuscany
Private tour from our hotel through the Tuscan valley!
Our travel agent booked us a difficult tour with late start times and too many things to do on our itinerary. CRISTIAN our driver and guide for the day helped us to adapt our tour and still see/ do everything but at a more manageable pace. CRISTIAN was very knowledgeable about the area was able to laugh with us throughout the day and made our tour a memorable experience. Thank you CRISTIAN!
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Richard_P
June 9, 2026 · via Viator
Excellent service polite...
Excellent service polite and friendly driver. Communication was good. A reliable service we would happily use again.
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Andrea W
May 30, 2026 · via Tripadvisor
Florence Fun
Christian was the best tour guide. We traveled with our 18 year old and she was amazed! Christian is very knowledgeable about the history of Florence and the Tuscany region. I would highly recommend Christian if you’re looking for education and entertainment. A must do!
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Eric_S
May 26, 2026 · via Viator
The driver got to our...
The driver got to our hotel 5 minutes early and was rushing us to get in the car and told us, “I gotta go, I can’t wait, I have another fair I have to get to.” Mind you, there is a 15 minutes grace period that is clearly stated in the agreement. I booked through Viator and paid a lot of money because I wanted a smooth stress free experience which this was not. This was a completely opposite of the experience with the previous driver who was fantastic and for that reason I would recommend using Viator.
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Craig_A
May 2, 2026 · via Viator
The driver arrived on...
The driver arrived on time. The van was very comfortable. It was easy to book and communicate with the company.
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Nadzyah_G
April 21, 2026 · via Viator
First class service
The driver was prompt, helpful, friendly and professional. He was very kind considering all the luggage we had. Service with a smile!
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Wendy_T
February 20, 2026 · via Viator
The best way to get to...
The best way to get to the airport with a large group, especially an elderly mother in a wheelchair. The driver arrived on time and was very professional and courteous.
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Amy_B
December 19, 2025 · via Viator
Excellent Service!
Our driver was prompt and very accommodating, as our flight AND hotel location changed at the last minute. He was helpful with luggage and extremely kind to my elderly parents.
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Scarlet_K
December 4, 2025 · via Viator
Thank you!
Claudio was a wonderful driver. I really appreciate the pick up! We had so many bags, he didn't complain. 😁
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