Blacklane was expensive, but provided an excellent and timely experience. Met at the airport, courteous bi-lingual driver, clean and spacious vehicle and good ride.
事業者からの返答
Dear Customer,
Thank you for your glowing review! We’re thrilled to hear about your excellent experience with our service. It’s wonderful to know that the communication, courtesy, and professionalism of your driver exceeded your expectations.
Providing reliable and personalized service is our priority and we are pleased to have made your trip enjoyable.
We truly appreciate your recommendation and hope to assist you with your transportation needs again in the future!
A
Andrea_G
May 24, 2025 · via Viator
This airport transfer...
This airport transfer worked well for my family. We arrived later than expected, but after a quick phone call to the driver, he assured us he’d show up within 5 minutes and told us exactly what he’d be driving and how to identify him. He also helped talk to our Airbnb to figure out where to drop us off. Overall, this transfer service was a good experienced
事業者からの返答
Dear Andrea,
Thank you for your kind words about our service. We’re delighted to know you had a great experience, and it truly means a lot to us.
We look forward to welcoming you again soon!
P
Pamela_C
March 8, 2025 · via Viator
On-time, efficient...
On-time, efficient service. Eduardo was excellent. We will definitely book with them again when we return to Florence.
事業者からの返答
Dear Pamela,
Thank you for your glowing review! We’re thrilled to hear about your excellent experience with our service. It’s wonderful to know that the communication, courtesy, and professionalism of your driver exceeded your expectations.
Providing reliable and personalized service is our priority and we are pleased to have made your trip enjoyable.
We truly appreciate your recommendation and hope to assist you with your transportation needs again in the future!
R
rontem970
September 16, 2024 · via Tripadvisor
Transfer to hotel
Working the company via emails and texts was easy. Any questions were answered quickly. Puck up was smooth. Ride to the hotel was good.
事業者からの返答
Dear Rontem,
Thank you for your positive feedback! We’re thrilled to hear that communicating with our team via email and text was easy and that your questions were answered promptly. It’s great to know that the pickup was smooth and your ride to the hotel went well.
We appreciate your kind words and look forward to serving you again in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out!
J
Jack_R
July 28, 2024 · via Viator
Friendly driver with good recommendations.
Caterina was very friendly and made sure we found her once we arrived. She provided helpful recommendations.
事業者からの返答
Dear Jack,
Thank you for your kind feedback! We’re delighted to hear that Caterina was friendly and made sure you found her easily upon your arrival. It’s great to know she went the extra mile by providing helpful recommendations to enhance your experience.
We truly appreciate your comments and look forward to serving you again in the future. If there’s anything else we can assist you with, please don’t hesitate to let us know!
C
Carl_E
May 26, 2024 · via Viator
Terrible
No one was there for pickup...called you for help...was No help. We did not get the service. We are not happy at all.
事業者からの返答
Dear Carl,
We sincerely apologize for the unacceptable experience you had with your pickup. It is deeply concerning that no one was there to meet you as scheduled and that you did not receive the assistance you needed when you reached out for help.
This falls far below the standards we strive to uphold, and we understand how frustrating and disappointing this situation must have been. Please provide us with your booking details so we can investigate what went wrong and work to resolve this issue promptly, including addressing any applicable refunds or compensation.
We value your feedback and are committed to ensuring this does not happen again. Thank you for bringing this to our attention, and we truly regret the inconvenience caused.
R
Rob_S
October 12, 2023 · via Viator
Rip off
Booked what I thought was a private transfer from the airport, it was not. Waited 20 minutes for the other party, they never showed up
Very disappointing
Driver to a great job in a very difficult situation
事業者からの返答
Dear Rob,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and confusion regarding your booking. We understand how frustrating it must have been to wait for another party, especially when you expected a private transfer.
We’re glad to hear the driver managed the situation well despite the circumstances. Your comments will help us improve our communication and booking process to avoid similar issues in the future.
If there’s anything we can do to address your concerns further, please don’t hesitate to reach out. We appreciate your patience and hope to provide a better experience next time.
A
April_P
June 26, 2023 · via Viator
Caterina was amazing in...
Caterina was amazing in every way! We would like to request her for our return. This was an amazing experience.
We will definitely recommend !
事業者からの返答
Dear April,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Caterina provided such an excellent experience for you. We’ll be sure to note your request for her on your return trip.
We truly appreciate your recommendation and look forward to serving you again in the future.
L
Laura
June 15, 2022 · via Viator
Lisa’s the best
Lisa was so personable and kind, she even made sure to walk me to my destination even though she couldn’t drive right up to it. She even carried my luggage and made sure I was safe!
事業者からの返答
Dear Laura,
Thank you for your heartwarming review! We’re delighted to hear that Lisa went above and beyond to ensure your safety and comfort, even walking you to your destination and assisting with your luggage. Her kindness and attentiveness truly reflect the level of care we aim to provide. We look forward to serving you again in the future! Safe travels! 🌟🚗
