Lots of historical detail, well researched. It made the York experience richer. However, some of the stops were hard to find (via Googlemaps) and one was completely inaccessible due to building works. It was good that we could go at our own pace (and skip things if we wanted to). Also appreciated having the written text as well as the spoken guidance. 'Jenny' (if that's her name) has a lovely voice.
N
Neville_B
May 24, 2026 · via Viator
Do not use,
Went to the nomination site no one there, walked to another or of there sites to do another self guided tour, no one there, just a sign. Got on a hop on, hope of bus and saw everything the self guided tour spoke about and more. And I had paid $17 pounds for nothing
事業者からの返答
We're so sorry for the confusion, Neville, and we completely understand the frustration of turning up expecting someone to be there. Because these are self-guided tours, there's no in-person guide waiting at the sites — the whole tour lives inside the app, which narrates and walks you through each stop on your phone whenever you're ready to begin. It sounds like the app side wasn't opened or set up, and making that clearer up front is on us. We absolutely don't want you paying £17 for something you couldn't use, so please get in touch at veronica.grifa@exploro.app and we'll arrange a refund straight away. We'd love the chance to show you how it's meant to work.
P
Paul T
May 22, 2026 · via Tripadvisor
Good info. Not organised well
You go from one stop to the next, and it uses google maps to send you to that stop. Many times you were sent over the same track. Back and forth. I went passed the York museum 3 times. It needs to be organised a bit better. Plus some of the pictures did not match the place I was at.
事業者からの返答
Thank you for the honest feedback, Paul, and we're glad the information itself landed well. You've flagged two things we take seriously: the route doubling back on itself (passing the museum three times is three times too many!) and photos that didn't match the stop. Route order and image accuracy are squarely on our side to fix, and we're reviewing the York tour because of notes exactly like yours. If you'd be willing to share which stops the photos were off at, it would genuinely help — please drop us a line at veronica.grifa@exploro.app. We really appreciate you helping us make it better.
I
Ignacio M
March 2, 2026 · via Tripadvisor
Horrifying.
Bad. Extremely bad application, we fell into this pond because we could not coordinate an excursion with a guide for the times.
事業者からの返答
Ignacio, lamentamos mucho que tu experiencia haya sido así. Nos encantaría entender qué falló exactamente en la app. Miles la usan sin problema, así que puede haber sido algo puntual. Lamentablemente en tu caso puntual no nos dejas ninguna opción o explicación de qué fue lo que no te gustó...
Por favor escríbenos para revisarlo y mejorar para futuros viajeros.
N
Nagina_S
July 25, 2024 · via Viator
There are better alternatives
Downloaded in good faith and I really thought the app would work but it would have taken up too much of the battery and I would have spent too much time looking at the phone than taking in everything around us. Decided to ditch and get on the hop and off bus instead.
事業者からの返答
Hello Nagina,
Thank you for sharing your experience, and I'm sorry to hear that our app didn't meet your expectations. We strive to balance detailed guidance with preserving phone battery life, and we understand the importance of experiencing the environment without too much screen time. That's why we have short audio files only in each stop should you wish to experience your environment freely. We're constantly working to improve our app’s efficiency and user experience. Your feedback is invaluable in this process.
If you're willing to give us another try in the future, we’d love to provide an experience that better meets your needs. Thank you once again for your honest feedback.
A
Annette_C
June 13, 2024 · via Viator
I didn't like it
I thought id like this tour as it was self paced but I found the app and navigation very hard to follow. I didn't like it at all.
事業者からの返答
Annette, thank you for your honest feedback. We're sorry to hear the app did not meet your expectations. We are currently working on significant updates to improve navigation and overall user experience. We'll reach out directly to understand specific issues you faced and ensure they are addressed.
J
Jill_K
May 14, 2024 · via Viator
Short and sweet which is what we needed but enough detail
Really enjoyed the flexibility. Took a while to understand how to use the app but once we got going it was fine. Loved the you tube links for more information
事業者からの返答
Thank you for your fantastic review! We're thrilled to hear you enjoyed the flexibility of our York Self-Guided Tour and found the YouTube links helpful for additional information. We appreciate your feedback on the app usability and will continue to improve the user experience. We're glad the tour met your needs and provided enough detail for an enjoyable experience. We hope to welcome you on another adventure soon!
8
817gulnura
February 16, 2024 · via Tripadvisor
Not worth paying the money.
App worked fine but information was limited that i excepted. links to youtube videos were a little unhelpful. i paid for two people but could have done with one because the information on each stop is about 3-4 mins max. recording is very dry - sounds like someone reading a history book
事業者からの返答
We're sorry to hear the tour didn't meet your expectations. Thank you for sharing your feedback; it's invaluable for our improvement. We strive to balance detailed insights with engaging content within a concise format, as longer audios tend to lose listener interest. However, we'll review your comments with our guide to enhance our tours further. Our goal is to offer enriching experiences, and we're grateful for your input to help us achieve this. Please accept our apologies for any disappointment.
Best wishes,
V
Vishnu_M
December 28, 2023 · via Viator
The freedom of walking...
The freedom of walking around a new town without time constraints was a blessing indeed. The route map in the app made sure of the fact that I didnot miss out on any local attractions.
事業者からの返答
Hi Vishnu! We're glad you enjoyed the freedom our York tour offers. 🌟 It's all about exploring without the rush. Sorry we missed a star on your rating - if there's anything specific we can improve, do let us know! We're all ears for making our tours even better. 🎧👣
M
Mdelapazc
July 28, 2023 · via Tripadvisor
Amazing tour!
I embarked on this self-guided walking tour of York thinking it would be a brief 2-hour excursion, but boy, was I in for a delightful surprise! The depth of details, captivating stories, and intriguing histories had me so engrossed that I found myself exploring for the entire day. I was especially taken by the tales of Vikings, which added an extra layer of allure to the city's rich past. This tour isn't just a walk; it's a journey through time, and I couldn't recommend it enough for anyone looking to truly immerse themselves in the essence of York. A must-do experience!
事業者からの返答
Hey there!
First off, we're thrilled you had such an "extended" adventure! 😄 Our York tour does have a sneaky way of turning that planned 2-hour stroll into a time-traveling marathon, especially when the Vikings get involved! 🕰️🛡️ Seems like they've managed to 'raid' more of your time than expected! We appreciate your wonderful feedback and are delighted that you were thoroughly engrossed. Here's to many more unexpected journeys through time (and maybe always keeping a snack handy for those extended tours 😉). Cheers to exploring the essence of York and beyond!
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