amazing guided tour
the tour experince was amazing. i loved the how the guide was navigating us and pausing to tell us about its history going near the object or place and then explaining. i dont think he paused for longer than 5 mins even though it was so hot and sunny he was just exceptional. he was very sweet and accomodating. i dont remember his name unfortunately but me and my dad were both super impressed. the guided tour was 100% worth it. i totally totally recommend.
事業者からの返答
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you and your dad had such a great experience with us. It means a lot to know that you appreciated the guide’s explanations, his attention to detail, and the way he made the tour engaging despite the heat.
Great tour
It was a great tour. Guide was very knowledgeable and friendly. Even the kids enjoyed it and we all learned a lot.
事業者からの返答
Thank you so much for your kind review! We’re delighted that you enjoyed the tour and that both adults and kids had a great time while learning something new. It was a pleasure having you with us!
Poor communication around cancellations — don’t rely on a confirmation
I booked this Colosseum tour approximately 24 hours before the scheduled start time, so I want to be fair and acknowledge that this was a relatively last-minute reservation. However, it was showing as a available and the company accepted my booking, I received confirmation for a tour that included Arena access, and I planned my final day in Rome around that confirmed reservation.
I arrived at the meeting point at the scheduled time, only to learn that I had been removed from the tour and refunded.
The biggest issue was that I was never notified that my reservation had been cancelled. I received no email, phone call, text, or other communication telling me not to show up. Had the booking simply been declined because there was no remaining availability, I would have completely understood and could have looked for another option. Instead, they confirmed the reservation and I only discovered the cancellation after arriving at the meeting point when finding same-day Arena access was extremely difficult.
I contacted the company and gave them an opportunity to help find another tour that day, but unfortunately they were unable to do anything and doubled down that I shouldn’t have expected to be able to participate because of the day before booking. While I received my money back, a refund doesn’t resolve the loss of an experience when you’ve relied on a confirmed reservation for a limited-access attraction.
Afterward, I noticed other reviews describing problems with cancellations and communication, which makes my experience more concerning. If availability cannot actually be guaranteed, the company should not confirm the reservation in the first place. And if a confirmed booking must be cancelled, communicating that cancellation to the customer should be the absolute minimum expectation. Not once during our communications after the fact did they acknowledge that they owed me any communication for cancelling and instead told me that my bank should have notified me. Unacceptable.
For an attraction like the Colosseum where certain tickets can sell out well in advance, poor communication can mean a traveler misses the experience entirely. Based on my experience and the similar complaints from other reviewers, I would be very cautious about relying on a confirmed reservation with this company.
事業者からの返答
Thank you for taking the time to share such detailed feedback. We sincerely apologize for the frustration and disappointment caused by the cancellation of your tour, especially after receiving a confirmation and arriving at the meeting point. We understand how important it is for travelers to be able to rely on their plans, particularly when visiting a limited-access attraction like the Colosseum.
We are also sorry that our communication did not meet your expectations. We take your comments seriously and will review what happened internally to help prevent similar situations in the future. While we regret that we were unable to offer an alternative tour on the day, we appreciate you bringing this experience to our attention.
We enjoyed our visit and...
We enjoyed our visit and our guide Yoram was great and very knowledgeable. However we had initially booked a 9.30am visit as we were mindful of how hot it is in Rome at the moment - and the day before our visit our entry time was moved to 10.45am visit which meant it was very hot and less pleasant for us.
事業者からの返答
Thank you for your kind feedback! We’re delighted you enjoyed your visit and that Yoram made the experience special with his knowledge. We’re sorry about the change in entry time and understand how the later start made the visit less comfortable in the heat. We truly appreciate your understanding.
Fantastic
Excellent trip.
Time changed by 30 minutes due to ticket availability but well communicated so no issues.
Sara was very knowledgeable and a great local guide.
Highly recommended to see arena floor and level 2,
事業者からの返答
Thank you so much for your kind review! We’re delighted you enjoyed the tour and appreciated Sara’s knowledge and guidance. We’re glad the schedule change was well communicated and didn’t affect your experience. Thank you for the recommendation!
Daniella was very...
Daniella was very informative and thorough. The tour includes a lot of walking and inclines and steps. Be prepared for that. Experience was was enjoyable.
事業者からの返答
Thank you for your kind review! We’re delighted to hear that you enjoyed the experience and found Daniella informative and thorough. We truly appreciate your feedback and hope to welcome you back soon!
The experience was...
The experience was perfectly run, from pre-tour instructions through to the completion of the tour. We even received a call as the start time loomed, and a pin to find the meet-up. Ou guide Eviss was simply brilliant. She knew the history and the architecture like the back of her hand, and answered on the spot questions with ease. This was my second tour of the Colosseum and I most certainly learned more this time than last. Well done!
事業者からの返答
Thank you so much for your wonderful review! We’re delighted to hear that everything was well organized and that Eviss made your experience so enjoyable with her knowledge and expertise. It’s especially rewarding to know you discovered even more on your second visit to the Colosseum. We truly appreciate your kind words!