The website was very misleading touting “private/shared” tour portion with transportation. Basically I paid for a very expensive transport to and from the venue. I could have taken an uber or taxi for 1/4 the cost. The driver didn’t take me on the tour as I assumed he would give the tour. He left me at the entrance with my ticket. The tour was with at least 30 other people. When the tour was completed, I found him at the car and he took me back to the hotel. False advertisement for sure.
事業者からの返答
Dear Sir,
Thank you for providing your feedback regarding your recent tour with us. We sincerely apologize that the experience did not meet your expectations, as we strive to ensure our customers are delighted with our services.
I respectfully disagree with your characterization of our advertisement and would like to clarify a few points. The tour title is indeed concise, but we provide relevant details in the description to ensure our customers are aware of what to expect. We appreciate your suggestion regarding the title and will take it into consideration for future improvements.
To better convey what our tour includes, here are the key features of our offering:
Hotel pickup and drop-off
Private or shared transport in a luxury vehicle
Bottled water and local sweets/snacks
Guided group tour led by a professional guide
Upon your pickup, the driver outlined the tour plan and provided you with a brief overview of the surrounding area while you waited for the tour to commence. Please note that the museum dictates the start times and conditions of tours, which are beyond our control. As such, we aim to adhere to these regulations.
It’s important to clarify that our driver is not the guide for the mine tour; however, the driver was present to assist you and provided information on where to meet after the tour concluded. After your visit, you were taken back to Krakow as agreed.
Regarding your choice of private transport, the fee of 225 euros reflects the comprehensive nature of our service, which includes a 27% commission to the booking platform, entrance tickets, fuel and parking costs, and the driver's compensation. While you mentioned that using Uber might be a cheaper option, it’s essential to recognize that Uber typically offers only transportation without the additional services we provide.
We value your feedback, and we are committed to continuously improving our offerings. Thank you for your understanding.
M
Melanie_S
March 7, 2025 · via Viator
Our tour manager Alicja...
Our tour manager Alicja from Krakow4you made our trip. She was extremely knowledgeable, answered all our questions and gave us a great overview of life in Krakow. She was also extremely thoughtful, providing us with water for our tour of the salt mines and snacks for after.
事業者からの返答
I am very grateful for your kind words. We do our best to make our guests happy, so your opinion is very important to me, but also motivating me to constantly improve and improve. It was a great pleasure and honor to be able to make this day special. Thank you.
Q
Q3069RVjeanm
January 26, 2023 · via Tripadvisor
Salt mines trip
Alicia picked us up at airport on our first day & offered to take us back via salt mines on our last day . It was fantastic she is so knowledgeable and kind bought us snacks even as long trip. Highly recommend
A
astridalex
June 29, 2021 · via Tripadvisor
The Salt Mine in Krakow is a must-see...
It is one of the oldest salt mines in the world, a UNESCO World Heritage Site, with a depth of 327 meters and its corridors and tunnels reach 287 km. We saw only 1%...miners, in addition to white gold mining, carved statues with religious figures and not directly in salt and there are underground ponds and chapels. Inside there is also a real salt church where religious rites are still celebrated. In short, a wonderful salty underground world... #wieliczka #cracow #salt #crystaldisale #beatakinga #orobianco
1人が参考になったと回答
M
Miroslav T
August 7, 2019 · via Tripadvisor
Impressive place, boring tour.
No doubt that there were impressive amounts of salt, depths of the mine, size, all the graphics, statues etc, but hundreds of times told jokes does not refresh up or boring story.
E
efremmi
June 6, 2019 · via Tripadvisor
Hike salt mines of wielika
Excursion purchased on get your guide. All ok for organization and timing.
Worth a visit are the mines if you are in Krakow, tour with a guide in very clear Italian.
Duration approx. three and a half hours including one hour for transport by van.
Very particular the trip.
M
Mike S
October 25, 2017 · via Viator
We took this tour with my wife and...
<p>We took this tour with my wife and 11 year old daughter. Alicja was great to work with, she picked us up promptly at our hotel in a Mercedes-Benz sedan. For the 30 min trip to the Salt Mine she kept us entertained with Polish traditions and stories. The short walking tour of the town of Wieliczka was very nice and she is quite knowledgeable about the area. We loved the pictures in the town square - she had a great idea for those. Tour of the mine was very interesting and we all enjoyed it. Alicja was right there to meet us at the end and take us back to our hotel. A very enjoyable tour!</p>
J
Jrgen_G
August 12, 2016 · via Viator
Really nice trip and a good service...
<p>Really nice trip and a good service :- Thanks to Alicja :-</p>
D
Dorothy M
August 3, 2016 · via Viator
Alicja was a great guide. She picked...
<p>Alicja was a great guide. She picked us up on time in a comfortable Mercedes, and provided us with water and snacks for the short drive to Wieliczka. She took us on a nice walk around the town, and got us to our salt mine tour on time as well. We returned to our hotel right at the pre-arranged time. </p>
<p>Definitely recommend if you are looking for a trip to the Salt Mines, or to any of the other locations they go.</p>
