Waited nearly two hours... and was 1 hour early. No one showed up. Called and they said a driver had waited at an unknown pickup location... that i tried to find while on the phone with your agent. I could not find it.
事業者からの返答
Thank you for your feedback. We are sorry to hear about your experience. After reviewing the case, we can confirm that the transfer was scheduled for 14:00 as per the booking confirmation, and our driver attended the designated pickup location at the confirmed time. Unfortunately, we were unable to locate you at the meeting point, and the service was therefore recorded as a no-show.
We understand your frustration and appreciate your comments, as they help us improve the clarity of our service information.
T
Tanya_L
August 23, 2026 · via Viator
I had to cancel at the...
I had to cancel at the last minute due to changes in plans. The driver wasn’t notified in time and showed up on time based on my previous request. He was very pleasant and understanding that I needed to cancel. My apologies having to cancel at the minute.
事業者からの返答
Thank you for your kind review. We completely understand that plans can change unexpectedly, and we're glad to hear that our driver was pleasant and accommodating despite the last-minute cancellation.
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Nancy_B
August 22, 2026 · via Viator
Ride from Lisbon cruise terminal to local hotel
Our driver was waiting right outside the cruise terminal. He had a sign with my name on. It couldn’t have been any easier.
事業者からの返答
Thank you for your review! We're delighted to hear that your transfer was smooth and hassle-free. We hope to welcome you again on a future journey!
S
Steve_B
August 9, 2026 · via Viator
Great service on our Lisbon airport-to-hotel transfer
We were greeted at the airport with staff there who got us to our meeting point and into the minivan quickly. Instructions provided when I booked this transfer were clear so we found them without difficulty in an airport that we had never visited before - that's important.
The driver was friendly and informative, giving us tips and info. during our ride. A very good experience!
事業者からの返答
Thank you for your kind words! We're very happy to hear that your airport transfer experience was smooth and enjoyable. We appreciate your feedback and look forward to serving you again in the future!
M
Merito_L
July 27, 2026 · via Viator
Miscommunication between Viator and transport operator
The transport was not at the cruise port to pick us up. It was a good thing that a port staff helped us to contact the transport operator. I was told my name was not in the list for the pickup. The port staff got an Uber and we were able to get to our hotel. Unfortunately we missed our tour.
事業者からの返答
We are sorry to hear about your experience.
After reviewing the situation, please be assured that you will be reimbursed. We appreciate your understanding and are truly sorry that your experience did not meet the standard of service we strive to provide.
M
Melinda_F
July 24, 2026 · via Viator
No show for pickup!
Booking confirmed an 8:30am pickup at Lisbon Cruise terminal. Driver never showed. Called Viator and was told that driver was assigned a 9:15 am pickup time. Viator finally got a different driver to pick us up 45 minutes after our original pickup time. Replacement driver was excellent. Extremely disappointed in Viator service!
事業者からの返答
We are sorry to hear about your experience and the confusion regarding the pickup time.
We sincerely apologize for the inconvenience caused and for not meeting the standard of service we aim to deliver.
Thank you for your feedback and understanding.
A
Ann_J
July 13, 2026 · via Viator
We got to our hotel....
We got to our hotel. Driver was 10 mins late and 0 communication, so it was frustrating. Will use a professional service next time.
事業者からの返答
Thank you for your feedback. We sincerely apologize for the delayed pickup. Your feedback is truly valuable to us and will help us enhance our service and communication standards to better meet our guests' expectations in the future. Thank you for choosing our service, and we hope to have the opportunity to provide you with a smoother experience next time.
A
Alva_T
July 2, 2026 · via Viator
Driver was there well...
Driver was there well ahead of time. He also told us where to go to find our flight. He was very courteous. He loaded our suitcases and took them out of the car.
事業者からの返答
We are very proud of our service and we truly appreciate your kind comments.
R
Ronald_E
May 31, 2026 · via Viator
Helped an old man get through the confusion of a new airport.
Passport control can slow you down called and let them know I was delayed. The arrival hall was crowded and confusing. Again another call got me to our driver. Nice drive to the hotel. Everyone was very helpful.
事業者からの返答
We are very proud of our service and we truly appreciate your kind comments.
A
Apri_K
May 24, 2026 · via Viator
Driver was late. Did not...
Driver was late. Did not contact me. Had to wait for him. Ac was not working properly. Other than that, car and car ride was pretty decent.
事業者からの返答
We sincerely regret that you experienced a delay and inconvenience at the start of your service. This is certainly not the standard we aim to provide.
We truly appreciate your comments, as they help us improve. We're glad to hear that, overall, the vehicle and ride met your expectations.
