Someone else booked this for me, so I was not aware that there might be a wait to share the ride.
My car companions weren’t either. But I’m not sure how they booked.
事業者からの返答
Dear guest,
Thank you for your feedback. We’re glad you chose our transfer service and appreciate you taking the time to share your experience. We understand that waiting for other passengers in a shared transfer can be unexpected, especially if the booking details weren’t fully communicated.
To better suit different travel preferences, we offer both shared and private transfer options. If you prefer a direct and more personalized experience, our private transfers are a great alternative.
If you have any questions or need assistance with future bookings, we’re always here to help. We hope to welcome you again soon!
Warm regards,
M
malinemiller
August 27, 2025 · via Viator
Nice transportation
The instructions for meeting point was simple and straightforward. Communicated the wait time for driver arrival 10-15 mins.
Driver provided friendly and pleasant service, informing you of the city
S
Stephanie_C
May 27, 2025 · via Viator
Painless
Was very happy to find my driver waiting for me as I exited arrivals. The whole process was smooth and easy. Quick ride to my hotel.
S
Shant_M
November 24, 2024 · via Viator
Planning Mess
I missed the tour because I clicked on the gps straight from the app to get to the starting point and took me to a completely different place l, after 15 minutes walking I tried to reach out to their support chat and took them 20 minutes to respond.
M
mel5269
October 26, 2024 · via Tripadvisor
MTS total letdown
We booked this holiday through Love holidays, and paid for transfers
Which was MTS, yes our flight was delayed 5pm flight took off at 5.40pm, we landed at 9,15pm instead of 8.55pm so 20 minutes late.we have no control over this.,
When we landed the queues for Security were long as only three booths open, we had only hand baggage so went straight to the MTS desk to be told our transfer had left as we were an hour late..... No we were not...MTS rep said we would have to wait 1 1/2 hours for the next coach... This is unexceptable for two more mature ladies... We got a taxi. Which cost us 20e, the same price as the transfer..
1人が参考になったと回答
M
Maggie_T
December 25, 2023 · via Viator
Not worth it
Not recommended. Only received message through WhatsApp advising where I should meet at the airport. Though I had to wait for the driver for 30 minutes as he was a new driver. No other passenger sharing ride but I wasted my time, no traffic during midnight to city centre so would rather catching a taxi.
M
Mary_A
November 2, 2023 · via Viator
Shared ride Lisbon Portugal
This was a terrible experience flight on time when we arrived at meeting place picked up my name gave it to the attendant only to be told out ride would not be available until 3 Pm our flight came on at 1150am
They would not bend told to get a taxi or wait until 3Pm
Had voucher in hand my credit card was charged expect a full refund
Would not recommend this service
A
Annabell_T
September 30, 2023 · via Viator
Not happy at all.
Never showed up. Rang them to be told us we didn't have a booking after they had confirmed the trip. Told us take a taxi. If we wanted to line up and do that we wouldn't have pre booked.
M
MarieFletcher_F
September 22, 2023 · via Viator
Good service, price and quality
I came through customs and found my name on the pick-up point board so felt easy and safe. I then received a message and waited for the other transfers - but i think that was more than fair given the ‘shared’ transfer and ut was only abt 15/20 minutes. Driver very careful and kind. Can recommend.
K
klausmZ6948SK
March 12, 2023 · via Tripadvisor
Affordable transfer from the airport and back
It all worked out. Contrary to the many negative reviews, we have not had a bad experience. If you walk through the exit into the main hall in Lisbon, there is a meeting point for all major transfer providers on the right.
You can also find a contact person there if no one is ready with a sign and their own name on it. We were immediately referred to an MTS Globe employee who also helped us immediately and contacted the driver in question. He arrived a little later and received all the passengers.
On departure we had to be ready 3h before departure and the shuttle arrived on time. So no previous calls and queries of the pickup time.
We had booked with Expedia along with our trip, so MTS already had our flight details. So contrary to our fears, completely stress-free and problem-free.
