Our transfer drivers were very courteous and professional. They constantly let me know where they were and arrival times. Tiago and Nuno were our drivers. Nuno even pointed out points of interest to us and gave us restaurant suggestions. He could have not been more helpful. Ask for Nuno if possible.
D
Deborah_B
June 30, 2026
Excellent service provided!
Excellent transfer service! Our driver was very easy to find as soon as we exited the Cruise Terminal. He was standing holding a sign with our name clearly visible and a welcoming smile. He delivered us safely to our airport terminal and helped us with our luggage. We couldn’t ask for better service than we received. I highly recommend this service!
事業者からの返答
Dear Deborah,
Thank you for taking the time to share your experience with our Private Transfer service in Lisbon, Portugal. We are thrilled that you chose RapidShuttle Tours and Transfers and that you enjoyed a positive experience with us.We hope to see you again in the near future in one of our markets across Europe and the United States.
Warm regards,
Caroline T.
Guest Experience Services
RapidShuttle Tours and Transfers
C
Carol_H
June 14, 2026
Pick up mix up
Double confirm pick up time. Our driver was given the wrong time to pick us up by his office which caused us to arrive at airport later than we planned
事業者からの返答
Hello Carol,
Thank you for choosing Rapid Shuttle Tours and Transfers for your private transfer in Lisbon. I sincerely apologize for the mix-up with your pickup time and appreciate you sharing your feedback. I’ve notified our Lisbon office to ensure better communication moving forward.
Warm regards,
Caroline T.
Guest Experience Services.
RapidShuttle Tours and Transfers.
C
Colleen_R
June 12, 2026
Driver was right on time...
Driver was right on time and very helpful. He texted when he was on his way and made sure we knew exactly where he was picking us up. Thank you!
事業者からの返答
Hello Colleen,
Thank you for trusting Rapid Shuttle Tours and Transfers with your private transfer in Lisbon. We are so glad you had a positive experience with your driver! We truly appreciate you taking the time to share your kind words with our team.
Warm regards,
Caroline T.
Guest Experience Services.
RapidShuttle Tours and Transfers.
A
Aracely_V
June 11, 2026
On time!...
On time!
Personable and professional.
Our driver kept us informed about his and our arrival times prior to our pickup.
事業者からの返答
Hello Aracely,
Thank you for choosing Rapid Shuttle Tours and Transfers for your private transfer in Lisbon, Portugal! We are absolutely delighted that you had such a positive experience with your driver.Thank you so much for taking the time to share your feedback with our team. We hope to welcome you back to Portugal again soon!
warm regards,
Caroline T.
Guest Experience Services.
RapidShuttle Tours and Transfers.
D
Denise_T
May 20, 2026
Exceptional
I was impressed with the communication they sent me several follow ups on my time and day to be sure nothing has changed. The driver was courteous pleasant, and also called a couple of times prior to picking us up. The service. Customer service was great.
事業者からの返答
Hello Denise,
Thank you for choosing RapidShuttle Tours and Transfers for your private transfers in Lisbon, Portugal. We truly appreciate you taking the time to share your experience with us! We are so glad to hear that you had a positive experience, and we hope to welcome you back again in the near future.
Until then, safe travels!
Best regards,
The RapidShuttle Team.
L
Lillian_H
May 18, 2026
Lisbon airport has a dreadful system for entering passengers! Driver great!
Our driver was excellent. We flew into Lisbon, Portugal airport which has the worst system for foreign passengers to enter the country. They have electronic machines that should work but are in clusters of 6-8 machines spread out over a great distance. No personnel to assist or tell people to keep walking to the next bank of machines. All machines went offline and NO ONE around to direct a huge plane full of people. Then when machine came back online only about 50% of people would get approved. After all this, we had to join a LONG LINE of passengers to go through a regular passport check. The whole process took us 3 hours and our driver waited for us!! He was so courteous and helpful. He apologized to us and was still smiling after waiting all that time.
事業者からの返答
Hello Lillian,
My name is Lidia from RapidShuttle Tours and Transfers. I am so sorry to hear about your stressful immigration experience at Lisbon Humberto Delgado Airport caused by the Airport system and management. We have heard similar feedback from other passengers, and our local office in Lisbon has submitted several complaints not only to the airport authorities but also to the Portuguese Department of Tourism.
I am glad that your RapidShuttle driver was there for you, and that you were greeted with a smile after the ordeal you went through. We hope this unfortunate experience with the airport's processes will not stop you from enjoying the very best Portugal has to offer.
Warm regards,
Lidia S.
Guest Experience Services.
RapidShuttle Tours and Transfers.
R
Rachel_G
November 3, 2025
Awesome service
She was very communicative, punctual helpfulness. She talked all the way to the airport and gave us so much information. Wish we had met her before getting to Lisbon. I would highly recommend her and Viator to anybody.!!
事業者からの返答
Hello Rachel!
Thank you for trust RapidShuttle Tours and Transfers with your private transfers in Lisbon, Portugal. We are glad that you had a great experience with your driver, and hope to see you again in one of our markets.
Warm regards,
Lidia S.
Guest Experience Services.
RapidShuttle Tours and Transfers.
R
Rachel_G
October 31, 2025
Awesome service
Great communication and friendly helpful service ………………………………………………………………………………….:::::;;;;;;;;;;;;;;;;
事業者からの返答
Hello Rachel!
Thank you for choosing RapidShuttle Tours and Transfers for your private transfers in Lisbon, Portugal. We are pleased that you had a great experience with your driver, and our staff.
We hope to see you in a near future.
Warm regards,
Lidia S.
Guest Experience Services.
RapidShuttle Tours and Transfers.
R
Rob_V
October 28, 2025
Excellent!
Excellent driver, clean & comfortable large executive van, friendly & punctual service. A bit pricey but reliable.
事業者からの返答
Hello Rob!
Thank you for choosing RapidShuttle for your private transfers in Lisbon, Portugal. We are very happy that you had a great experience with our services, and hope to see you again in a near future in one of our markets across the United States of America, or Europe.
Warm regards,
Lidia S.
Guest Experience Services.
RapidShuttle Tours and Transfers.