This Lisbon hotel-to-port transfer was a great way to get our group
to the cruise ship terminal after our stay in Lisbon. The driver arrived on time, loaded our luggage, and unloaded upon arrival. The traffic in Lisbon can be heavy so even such a short trip can take 20 to 30 minutes. Plan to give yourself ample time and enjoy the ride.
You could likely walk from the old-town or Baixa hotels, depending upon their location, but it's quite possible that your luggage wheels wouldn't survive the cobblestone-paved walks and streets too well.
The transportation was clean and the driver was very polite. This is a very good transfer choice.
事業者からの返答
Thank you for your review! We're delighted to hear that your transfer to the cruise terminal was smooth and comfortable. We hope to welcome you again on a future journey!
S
Stay00933665621
July 31, 2026
On time and professional
The driver was on time and helpful. He loaded and unloaded our luggages. I opted for a comfort car and I got a Tesla. The driver was safe and professional.
事業者からの返答
We are very proud of our service and we truly appreciate your kind comments.
D
Danny_S
July 14, 2026
Hotel pickup to airport lisbon.
Perfect and even a little early. Very nice and courteous driver. We were very pleased with the experience.
事業者からの返答
We are very proud of our service and we truly appreciate your kind comments.
R
Ronald_E
June 5, 2026
Went very well. There was...
Went very well. There was a public transportation strike that day. Still got us to the port is plenty of time.
事業者からの返答
We are very proud of our service and we truly appreciate your kind comments.
P
Patricia_C
May 29, 2026
Great experience
Exactly what we expected. Perfect from start to finish. We were greeted, taken to our vehicle and safely transported to our hotel.
事業者からの返答
We are very proud of our service and we truly appreciate your kind comments.
A
Arlene_F
May 19, 2026
Good for planned car service to airport
Good option to plan ahead for service to the Lisbon airport. Easy to communicate with the local operator. One time for pick up. Driver was not the most friendly person but more important was getting us there on time.
事業者からの返答
Thank you for sharing your experience!
Your feedback is very important to us, and we will make sure to address this to improve the overall experience we provide.
We truly appreciate your comments and hope to welcome you again in the future.
W
WAYNE_H
November 21, 2025
Left without our transportation
We booked this reservation months ago and on the morning of requested service I asked what time is our car arriving?
The response was we have no driver available and we have cancelled your trip, find your own way to the port.
Absolutely horrible service.
事業者からの返答
Dear Wayne,
Thank you for sharing your experience with us. We’re truly sorry to hear about the inconvenience you faced during your transfer.
Unfortunately, we are unable to link your review to a specific booking, which makes it difficult to investigate the claim in detail. Please note that all claims are thoroughly investigated with our suppliers, including GPS verification of the driver’s presence at the meeting point. If you have submitted a claim and have not received a response, kindly contact us again so we can assist you further.
We appreciate your feedback and will continue working to improve our service.
M
Maryanne_D
November 1, 2025
Excellent service!!!!...
Excellent service!!!! Would highly recommend- was on time, vehicle was spotless. Highly recommend this service.
W
WENDY_P
August 21, 2025
Private airport transfer is the way to go!
It was a timely pickup and a very friendly driver that made the drive to the airport very enjoyable. Felt very safe.
R
Richard_E
May 28, 2025
Driver/car was a ‘No-show’; had to make alternative arrangements
Contacted provider several times (phone x2, in the Viator app x2 and WhatsApp x1 the day before and on the day itself) to see what time we were being picked up from the hotel to return back to the airport. Phone calls not answered and we received no acknowledgement or reply. Very disappointed at the no-show and fact we had to make alternative arrangements.
事業者からの返答
Dear Richard,
Thank you for your feedback, and we’re truly sorry for the inconvenience you experienced.
Due to occasional notification issues between Viator and our system, our transfer team may not always receive client messages as expected. We understand how frustrating this must have been and sincerely apologize for the lack of response.
Please note that pick-up times are also sent to the hotel reception one day prior to departure. To help us investigate further, we would appreciate it if you could let us know which number you called, so we can check our call records.
We value your feedback and are working closely with our partners to prevent this from happening again.
Warm regards,
Customer Care Team
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