Got off cruise more than two hours early. Company could not pick us up early and charged us anyway. The terminal had no place to sit so I had to pay for a taxi. Will not use again.
Dear Robert, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your transfer. It’s disappointing to hear that your early arrival wasn’t accommodated as expected, and we fully understand your frustration with the additional charges despite the change in timing. We strive to provide a smooth and efficient experience for all of our customers, and we regret that we fell short in this instance. We will certainly review the situation with the local service provider to ensure better flexibility in the future. If you would like to discuss this further or have any other concerns, please don't hesitate to reach out to us. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.
