ミラノ発ボートクルーズ付きコモ湖＆ベラージョ日帰り旅行

Dear Steve, thank you for sharing your experience, and we are sincerely sorry to hear you were unwell during your visit to Milan. We would like to clarify, however, that our cancellation policy, including the 24-hour deadline, is clearly stated at the time of booking and forms part of the terms every guest accepts. We apply it consistently and fairly to all travellers, and we are not able to make exceptions once a request falls outside that window, as doing so would be unfair to the many guests who respect the same conditions. Refunds for bookings made through Viator are also assessed according to the platform's own policies, which are beyond our sole discretion. We do take every message seriously and reply through the official booking channels, and we are sorry if our reply did not reach you as you expected. We sincerely wish you a full recovery and safe onward travels. Kind regards, ZViaggi

Dear Rich, thank you for your feedback, and we are glad you appreciated the beautiful scenery. The itinerary is deliberately designed to offer a broad overview of Lake Como's most iconic highlights within a single day, which naturally means balancing the time spent at each stop; the full programme is set out at the time of booking so that guests know exactly what to expect. That said, we have taken careful note of your comments about the guide's commentary and clarity, and we will share them directly with our team, as the quality of our guiding is something we take seriously and always work to improve. Thank you again for taking the time to write. Kind regards, ZViaggi

Dear John, thank you for getting in touch, and we are sorry for any concern regarding your booking. Payments for Viator bookings are handled directly through Viator, so the best way to have your records reviewed is to contact the Viator Help Center with your booking reference. Their customer service team can look into the details of your transactions and assist you further. We appreciate your patience and are happy to help however we can. Kind regards, ZViaggi

Chère Louise, nous vous remercions d'avoir pris le temps de partager votre expérience et nous sommes sincèrement désolés qu'elle n'ait pas répondu à vos attentes. Cette excursion est conçue comme un itinéraire accompagné, avec le transport et l'organisation pris en charge, plutôt qu'une visite entièrement guidée ; nous comprenons toutefois que vous auriez souhaité davantage d'explications et d'attention tout au long de la journée. Nous partagerons vos remarques avec notre équipe afin d'améliorer l'accompagnement de nos clients et de veiller à ce que le déroulement de la journée soit plus clair. Nous vous remercions de nous aider à progresser et espérons avoir l'occasion de vous accueillir à nouveau. Cordialement, ZViaggi

Dear Jennifer, thank you for your kind words and your recommendation! We are delighted that our guides were knowledgeable and friendly and kept everything running smoothly and on time on your Lake Como and Bellagio day trip. We will gladly pass your lovely feedback on to the team. We hope to welcome you back for another adventure soon. Kind regards, ZViaggi

Dear Debbie, thank you so much for your wonderful review and recommendation! We are delighted that Guillermo was such a knowledgeable and well-organised guide and that you loved the semi-private cruise on Lake Como, the time in Bellagio, and the stunning views at Varenna, Bellano and Como. We are sorry that the glass of bubbly mentioned in the experience details was not served on the day, and we will follow up with our team to make sure it is included as described going forward. Thank you again for such kind words, and we hope to welcome you back for another memorable day. Kind regards, ZViaggi

Dear Greg, thank you for taking the time to share your experience, and we are sorry for the stress this caused at the very start of your day. The central meeting point in Milan is a large and extremely busy station, and we understand how difficult it can be to locate the exact pickup spot among the crowds, even when arriving early. We are sorry the outcome was not a better one for you. We will review the meeting-point instructions and map so they are as clear as possible for future travellers, and we would welcome the opportunity to look into your specific case: please contact our customer care team with your booking details so we can assist you directly. We appreciate you taking the time to write, and we are sorry your experience with us fell short. Kind regards, ZViaggi

Dear Wilma, thank you for your feedback, and we are sorry the experience was not as enjoyable as it should have been. We understand that following commentary in several languages, on a full coach and with a sound system that was not performing well, made it tiring to listen to. This is genuinely useful for us to know: we will review the audio equipment and look at how we manage larger multilingual groups so the commentary is clearer and more comfortable for everyone on board. Thank you for taking the time to let us know, and we hope to welcome you on a smoother experience in the future. Kind regards, ZViaggi

Dear Kimberly, thank you for taking the time to share your experience, and we're sorry your day fell so far short of what it should have been. The driving conduct you describe is not something we take lightly, as the safety of our guests and of everyone on the road is our absolute priority, and we will look into this with our transport team. We're also sorry the pace and the time allowed at each village left you feeling rushed, and we'll review the itinerary timings with our operations team. We appreciate your feedback, as it helps us improve, and we hope you might give us the chance to offer you a better experience in the future. Kind regards, Zani Viaggi.