Poor experience with Yomadic. Alex, their driver, picked us up on time, but as we approached our hotel in the old quarter of Athens, very near to the Acropolis Museum, he asked whether we would mind being dropped off "about 30 metres" from the hotel. He claimed that the lanes there are so narrow and would usually be made even narrower by illegally parked vehicles, and his wide Mercedes could get stuck, thus we could end up being delayed for an hour.
Relying on his advice, we agreed. We had to roll our heavy suitcases and cabin bag on the very rough tarmac/stone road/pavement.
Turns out he lied.
1) Google Maps had the distance at 110 metres, not 30.
2) Hotel staff says not true. All kinds of cars and vans can pass and repass in front. Over the next 4 days, we saw all kinds of vehicles, large and small pass by.
3) We had a private tour arranged with Yomadic 3 days later, and their own large van they used had no issues picking up and dropping us off. (This will be the subject of another review).
I complained to Andreas and all he could say was that the driver had been taken off their list. He did not wish to take responsibility for this shortfall in their service.
2人が参考になったと回答
事業者からの返答
Dear
Your review is completely misleading and does not reflect the truth. For several days after your transfer, you attempted to pressure and blackmail us into buying you a meal at a restaurant and tickets to archaeological sites as so-called “compensation” for reasons that were entirely unfounded.
We have kept all the written communication with our customer care department as proof of your repeated and unreasonable demands. However, out of respect for our company’s integrity and the platform’s guidelines, we will not publish those messages here.
We take pride in offering honest, high-quality service to all our guests and will not tolerate any attempts at extortion or defamation.
Sincerely
J
JOANNE_H
October 10, 2025 · via Viator
Viator Professionalism
Our driver Nicholas was very friendly and courteous. He got straight our destination in a timely manner.
Z
zhanna
August 16, 2025 · via Viator
The driver was on time , very professional
The driver was very professional , waited for us at the airport when we arrived with a sign. Clean car . Great experience overall
事業者からの返答
Thank you so much for your positive feedback! We are delighted to hear that your airport transfer was a great experience and that our driver provided professional and reliable service—from the punctual meet-and-greet to the clean and comfortable car.
We hope you enjoyed the rest of your stay and that we have the pleasure of assisting you again in the future!
Warm regards,
C
CorinaY_P
August 12, 2025 · via Viator
Driver was there early...
Driver was there early with clear sign for us. Safe driving. Accommodating friendly. I left my phone is backseat and he went out of this way to bring it to me! Will use again!
A
Asanti_S
August 10, 2025 · via Viator
seamless service
transportation was seamless, our driver met us in the arrival hall and even helped others in our group context another transportation company since they booked the wrong date. music playlist was great as well! will definitely book again.
L
Lisa_O
July 31, 2025 · via Viator
Great ride
On time considering or flight was 3 hours late taking off. Very pleasant & had bottles of water waiting for us. Helped with bags as well. Would highly recommend,
S
steven_d
July 29, 2025 · via Viator
Excellent airport transport to downtown hotel.
Prompt, good communication, courteous, safe driver. Provided bottle water and briefly explained some of the sites and history
K
Krista_C
July 27, 2025 · via Viator
Costa the tour guide
Costa was very knowledgeable and personable. He got us to our destination safely, all be it drivers in Athens scared me. My only suggestion would be to make it clear on how to communicate via phone, chat, email. I did not know what the "What's Up" App was and if our driver had not called my cell number I provided we may have missed each other.
D
Dianne_S
July 7, 2025 · via Viator
Welcome to Athens!
We had to wait a bit (reason for 4 star) as our plane was early and the original driver did not know of this early arrival. It is advertised that they keep watch on arrival times. He found someone closer than he was and got him there in a reasonable amount of time. Our driver was awesome. He did not speak much English but had a translation app and we had alot of fun with that. It was a great ride.
事業者からの返答
Dear Sir / Madam
Thank you for sharing your feedback with us. We truly appreciate your time and would like to provide some clarity regarding your airport pickup experience.
### **Key Points for Your Reference:**
1. **Scheduled Pickup Time**:
- Our drivers closely monitor flight arrivals, but pickup times are typically set for **1–2 hours after landing** to account for:
- Delays in baggage claim.
- Passengers traveling with companions on separate flights.
- A comfortable buffer for customs/immigration.
2. **Your Specific Situation**:
- Your flight arrived **30 minutes early**, and your pickup was scheduled for **1.5 hours after the original landing time** (not the early arrival).
- While we often arrive earlier when possible, our driver could not wait **2+ hours in advance** due to other scheduled transfers.
3. **Driver Change for Your Benefit**:
- To ensure you received **prompt service**, we arranged a replacement driver instead of making you wait.
### **Moving Forward:**
- For future bookings, please let us know if you’d prefer an **adjusted pickup time** based on real-time flight updates.
- We’re happy to accommodate special requests when communicated in advance.
We regret any inconvenience and appreciate your understanding. If you have further concerns, we’d be glad to discuss them.
**Best regards
R
Rhiannon_L
July 5, 2025 · via Viator
Easy. Excellent.
The driver was very friendly and was waiting on us when we arrived. He even waited on our delayed flight without question. Highly recommend and this saved us time in the taxi line.
事業者からの返答
Thank you for taking the time to share your experience! We're delighted to hear that our driver provided you with such excellent service - from the warm welcome to patiently accommodating your flight delay. Ensuring a stress-free transition from your flight is exactly what we aim for, and we're so glad it saved you valuable time.
Your recommendation means the world to us! Should your travels bring you back this way, we'd be honored to welcome you again.
Safe travels,
