Getting tickets online was simple enough. Digital audio guide useless.
Response to booking on line was good, but the app for the audio guide was horrible. Very difficult to install and setup. Could only get the audio to work for a short period of time. Definitely not worth the money or efforts.
事業者からの返答
Dear M7386ZFroberts,
Thank you for taking the time to share your feedback. We are glad to hear that you had a positive experience with the booking process.
We are sorry to hear that the audio tour did not fully meet your expectations. The audio guide is designed to provide detailed information and highlight key artifacts to enhance the overall experience.
We truly value your feedback, as it helps us improve the experience for future guests.
V
Victor_W
June 21, 2026 · via Viator
The good and the bad
Good: the unguided tour was good, got to see good views of the city and complex. Get a good workout climbing the bell tower. The duomo is massive and grand from inside and outside. Very impressive.
Bad: Renovating the Baptistry = no good pictures, audio guide did not work which made the activity less enjoyable (no insight or context to what you are seeing). Did not send the tickets until last minute (the morning of the activity) which lead to a few phone calls and emails to Viator customer service during the week and up to the night before activity. Overall, ok but could be better. Would have been very good if audio guide was working and less anxiety waiting for tickets.
事業者からの返答
Dear Victor W,
Thank you for your feedback. We are delighted to hear that you enjoyed the Duomo complex, the beautiful views, and the bell tower climb.
We are sorry that the audio guide did not work as expected. Had you contacted us during your visit, we would have been happy to assist you immediately. We also apologize for any concern caused by the timing of the ticket delivery. The tickets were issued in line with the attraction's release policy.
We appreciate your feedback and hope to welcome you again in the future.
E
ejcaustx
June 1, 2026 · via Tripadvisor
Find a more reputable guide
No communication. No actual guide. Couldn’t get help on the phone I could understand. They were rude. Sold me a ticket to duomo on a day it was closed.
事業者からの返答
Dear ejcaustx,
Thank you for your feedback. Upon reviewing your booking, we would like to clarify that this experience was for an entry ticket with an audio guide and not a live guided tour. The tickets and access details were duly shared with you via email and WhatsApp prior to your visit.
Regarding the attraction closure, we checked with the Duomo and there was no closure notification for 31st May, as the attraction was operational on that date. Nevertheless, we regret any confusion or inconvenience caused and appreciate you sharing your feedback.
D
Daniel B
May 28, 2026 · via Tripadvisor
Frustrating, not user friendly app that caused aggravation and delays
The app for the audio tour provided by Yo Tours, is incredibly not user friendly. The tickets emailed by Trip Advisor would not download because the service in the area I was in was not a strong signal. The app finally downloaded the audio tour and made the download available after I finished the tour. In addition, not being able to download the ticket in a timely fashion caused a lot of frustration, aggravation and a delay in our entering the first part of the tour. I STRONGLY DO NOT recommend getting any tours offered by Yo Tours
事業者からの返答
Dear Daniel,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience. .
Upon reviewing your booking, we found that the tickets and tour details were shared within 30 minutes of your booking to help ensure a smooth experience.
While network signal, Wi-Fi availability, and device-related performance are unfortunately beyond our direct control, we apologies the inconvenience this caused to your experience. Thank you for sharing your feedback.
E
Emilee_N
May 25, 2026 · via Viator
time changed on ticket without notification
the bell tower climb is an incredible experience here in florence, but be sure to buy your tickets from a reputable vendor. we almost didn’t get the chance to climb it because viator changed the time on our ticket. thankfully we were allowed to go anyways.
事業者からの返答
Dear Emilee N,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
Upon reviewing your booking, we would like to clarify that these tickets provide guaranteed access to the Complex & bell tower, which is a very popular attraction and often sells out in advance. As mentioned in the voucher redemption instructions, the time may vary by 30–60 minutes due to operational limitations and limited visitor capacity at the tower per slot for safety reasons.
We appreciate your understanding and your feedback.
S
Sharrie_C
May 23, 2026 · via Viator
Acceptable
We were glad we went overall, but the audio app never worked — which was a significant drawback for us since a guided tour wasn’t available and the app was our only alternative. The company was responsive to our messages, but unfortunately the technical issue remained unresolved throughout our visit.
事業者からの返答
Dear Sharrie C,
Thank you for taking the time to share your feedback. We are pleased to hear that you were glad to visit overall, though we are truly sorry to hear that the audio app did not work during your experience. While we are glad that you find our team was responsive & trying to assist you with the resolution.
We truly value your feedback, as it helps us improve the experience for future guests.
S
susanmJ2300BQ
April 29, 2026 · via Tripadvisor
Great package tickets but audio guide not fully applicable.
This package got us in Bell Tower and reserv3d ticket line entrance into Cathedral as well as crypt and Baptistry. This was a good package to see all these historic sites. The free audio guide was the one hour Rick Steve's walking tour of Florence which includes the outside of the Baptistry but nothing else. We asked Tripadvisor to get us the audio guide for the sites. Ut they resent the same guide. So I r3commend downloading your own separate audio guide before you go for these sites.
事業者からの返答
Dear susanmJ2300BQ,
Thank you for your kind feedback. We’re delighted to hear that you enjoyed the package and had the opportunity to explore these historic sites.
We’re sorry to learn that the audio guide did not fully meet your expectations. The guide is designed as a detailed tour of Cathedral and Bell Tower along with Florence city,
Your feedback is valuable, and we will certainly take it into consideration as we work on improving the experience for future travelers.
S
suzyd539
April 26, 2026 · via Tripadvisor
Read the small print
Very misleading ticket - expensive and only a ticket for the bell tower not the museum complex - be careful when booking
事業者からの返答
Dear suzyd539
Thanks for sharing your feedback, we are sorry to hear about your experience,
Upon reviewing your booking, it appears there may have been some misunderstanding It inclusion all thing which is mentioned in the inclusions , The booking includes not only the entry ticket but also services such as the audio tour and booking fees.
D
ducdi
April 11, 2026 · via Tripadvisor
Quiet visit
The tour of the tower at 8am was perfect. There were few people. The museum is amazing
事業者からの返答
Dear ducdi,
Thanks for your feedback, we are glad you had a nice time and enjoyed your visit.
N
Natashahebditch
April 2, 2026 · via Tripadvisor
Breathtaking views
Breathtaking ! Insane view of the Duomo and Florence . Went up the Giotto bell tower … no queue!
事業者からの返答
Dear Natashahebditch,
Thanks for your feedback, we are glad you had a nice time and enjoyed your visit.
