This is the first bad experience with Viator. Our reservation was for 8:15am when there weren’t many tourists out yet and we arrived 15 minutes early but no one was at the designated meeting point or contacted us about any changes. When we reached out via the app for a refund they said that our entrance time was flexible and could be used later in day. Great but didn’t work for us since we had other activities planned that day.
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T6681PJphilipd
October 2, 2026 · via Tripadvisor
Duomo Gioto ticket.
Booked a Gioto ticket which covered the Cathedral, museum, baptitry, crypt, bell tower (timed entry). Not cover the dome itself. Book that in advance. Ticket covers you for 3 to 5 days entry but only once. The bell tower access IS the timed day and time part.
Great views from top of tower, but be aware it is steep , narrow, not much air, one way up and down so can be cosy with others passing. There are levels in the tower to stop and take a breather, I think at least 3 areas. No toilet facilities so go before you climb. Take a water and snack. Takes about 45 mins to go to the top and back but with rest stops and enjoying the view , allow double that to make it enjoyable and not he'll. Small children will find it hard going as will those with mobility issues. Saw many ages doing the tower from 20s to 80s. The Duomo interior is a bit of an anti climax, as the outside is stunning. Another church close by looks boring on outside, but totally BREATHTAKING inside. Worth the money even so.
Currently there are renovations going on for possibly next 2 years so there is some scaffolding, so something for the builders to admire.
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Tom_M
October 1, 2026 · via Viator
Don’t buy tickets from here
I was issued tickets by Viator with instructions on what to do. We followed those instructions to the letter but were denied entry to when we arrived by the Duomo officials. They told us we did not have correct tickets and because they were issued by a third party we needed to talk to them. When we contacted Viator they kept repeating that the tickets were sent and they should work. There was no one in person who could assist or discuss it with local officials to work out the problem. I asked for a refund because we never got entry to any of the activities we paid for, they declined.
Don’t use this company. If there is a problem there is no one to help you and If the local officials decide they won’t accept the ticket, Viator won’t do anything. Better off buying your ticket direct, not from a third party.
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Michael_B
September 17, 2026 · via Viator
Giotto Bell Tower - Florence
It was great to climb to the top!! View was nice and you could see the Duomo right next to it. Worth it!
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jonathanhA4298KL
August 17, 2026 · via Tripadvisor
Scaffolding surrounding tower!
Very disappointing. At the time of booking we were not advised the tower and whole site would be surrounded by scaffolding, which ruined the experience.
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ninarZ8943SC
July 28, 2026 · via Tripadvisor
Amazing views and Great value
The Bell Tower is a beautiful place to visit. The views from the top are amazing, and the tower has a lot of history. It's well worth a visit if you're in the area. Highly recommend.
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AnyMar84
July 28, 2026 · via Tripadvisor
Perfect experience and impeccable organization
Fantastic experience! The package is complete and allows you to visit the Duomo, the Baptistery, the Museo dell'Opera del Duomo, Santa Reparata, and to climb Giotto's Campanile with a spectacular view of Florence. The audio guide is practical and very useful. A special thanks to the operator, truly top-notch, and to an impeccable organization that made everything simple and perfect. Absolutely recommended!
事業者からの返答
Dear Guest, We appreciate your feedback. Thank you and we hope to see you in Florence again. Regards, Customer Care Team
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sarazJ8605QS
July 28, 2026 · via Tripadvisor
Stunning Florence!
Wonderful experience!
If you want a complete tour, this is what you are looking for!
Being able to skip the line by booking in advance was a lifesaver to avoid the risk of not getting into the tower!
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francescacP3503TX
July 27, 2026 · via Tripadvisor
beautiful experience
experience to be repeated, the view was breathtaking and the audio guide was also super top. I highly recommend it!
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D7340OZelenag
July 25, 2026 · via Tripadvisor
Top
Beautiful tour, I recommend it to everyone who wants to have a complete experience!