Instructions to collect tickets was confusing and wrong! Had to chase for electronic tickets 10mins before time of event even though they should have arrived 24 hours before. Poor communication
事業者からの返答
Thank you for your review. Just to clarify, we **did contact you, sent your tickets, and you successfully scanned and used them** to enter the attraction.
The 24-hour policy refers to the **ticket delivery window**, not a guarantee that tickets arrive exactly 24 hours before entry. Tickets can be delivered as late as **30–15 minutes before entry**, provided the booking is confirmed.
Since your tickets were delivered, used, and accepted successfully, we’re honestly a little unsure what the purpose of this review was. Nevertheless, we hope you enjoyed the attraction.
E
Evelin K
May 23, 2026 · via Tripadvisor
Tickets for the main attractions.
I received what I expected. Through the app, I got a voucher and via WhatsApp a ticket, with which I could enter the bell tower, the cathedral, the dome museum, and the baptistery.
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Steven C
September 29, 2025 · via Tripadvisor
Climb the Bell Tower!
Excellent experience climbing the bell tower. Well worth the effort involved when you reach the top and see the spectacular views.
事業者からの返答
Thank you for your kind review! We're so glad you enjoyed climbing the bell tower — the effort really does pay off with those breathtaking views from the top. We appreciate you sharing your experience and hope to welcome you back again soon!
2
284leeannv
September 23, 2025 · via Tripadvisor
Recommend the view from the Bell Tower however did not receive the needed ticket. Needed to phone suppprt to get the req
Recommend the view from the Bell Tower however did not receive the needed ticket. Needed to phone suppprt to get the required ticket with a QR code. Also was given conflicting times.
事業者からの返答
Thank you for sharing your feedback. We're glad to hear you enjoyed the view from the Bell Tower — it truly is a highlight.
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Donna W
September 20, 2025 · via Tripadvisor
Well worth the visit.
Great experience. The climb up the tower was amazing and worth it.
The company was great to deal with and communication was very good.
事業者からの返答
Thank you for your lovely feedback! We're so glad you enjoyed the climb up the tower — the views really do make it worth the effort. It's also great to hear our team’s communication and service met your expectations. We appreciate your kind words and hope to see you again on another adventure!
2
214becp
August 30, 2025 · via Tripadvisor
Bell tower and catherdral
Responsive communication when we didn’t arrive to the meeting point in enough time. Staff were able to provide a solution as to not miss our time slot
事業者からの返答
Thank you for your kind review! We're glad our team was able to assist and help you make the most of your experience, even with the timing challenge. Your feedback means a lot to us, and we hope to welcome you back again soon!
3
328emelinel
August 6, 2025 · via Tripadvisor
Florence Cathedral
Good communication with the interlocutor to have the tickets of the cathedral and very good responsiveness. We recommend
事業者からの返答
Merci beaucoup pour votre retour positif ! Nous sommes ravis que la communication et la réactivité aient été à la hauteur de vos attentes. À bientôt !
